How do you recover your IT password?

Croppy Bhoy · 14-09-2011 11:22AM #1

IT students get 'special' accounts to use on the IT computers. I can't remember my password because of rampant substance abuse. I tried using the form here http://www.it.nuigalway.ie/accounts.html but it's telling me my DOB is wrong, and I'm quite sure it is not.

I tried emailing support@it.nuigalway.ie as suggested on the site, but still haven't got a reply (3 days).

ethernet · 14-09-2011 06:59PM

Are you padding the date (e.g. 03) and throwing in the hyphen too?

Check what DOB is on record for you under https://ssr.nuigalway.ie. Failing that, keep hounding support!

Croppy Bhoy · 16-09-2011 12:42PM

ethernet wrote: »

Are you padding the date (e.g. 03) and throwing in the hyphen too?

Check what DOB is on record for you under https://ssr.nuigalway.ie. Failing that, keep hounding support!

Ah I forgot to put the hyphens in, presumed it was just a numeric code based on my DOB.

Now that webpage isn't working when I try and submit the form. Super. Haven't heard back from my 2 emails in the past week yet either... I assume the IT Support people know how to use an email client... anyone know if there's an office you can find them in?

ethernet · 16-09-2011 05:27PM

The two IT support dudes are on the top floor of the IT building.

Croppy Bhoy · 17-09-2011 12:54PM

Managed to get it back - form doesn't seem to work off-campus.

How do I go about changing it, if I can?

ethernet · 17-09-2011 11:25PM

Excellent. Log in and do ctrl-alt-delete and click the option to change your password.

How do you recover your IT password?

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