Console Ban 3-9-11 (Mod Warning Post #755)

pH · 08-09-2011 07:00PM

NORTH1 wrote: »

Hence the MS forum guys accusing me of theft.

Sorry? MS forum guys? link?

As to the Market place theft banwave - these are all gamertag bans - not console bans.

NORTH1 · 08-09-2011 07:57PM

Following is the letter I intend to sent to MS I would appreciate you guys looking over it and advising me on any changes.

For the MS supporters out there don't advise the obvious this is going to happen one way or the other.

I also want to copy this to the papers is this advisable? what do you's think?

Dear Stephen/Harry,

I am writing this open formal letter of complaint to due to following actions taken by Microsoft.

You have blocked my console from connecting to a service I am paying for claiming the console is in breech of terms and conditions, I can confirm I am not aware of any breech of the terms and Microsoft denial of my right to defence is in breech of Irish consumer law.

If there is a fault with the console causing it to break the terms it most have been there since manufacture as there has not been any tampering on my end.

Every bit of content on both the consoles I own has been fully paid for.

Microsofts failure to treat me in a fair manor has lead to anxeity and worry as to what it is I could have done to break the terms and conditions

Further more in my efforts to find a cause for this problem on both microsofts own forums and xbox forums I found myself been labelled a cheater and a thief.

I have seven plus years of good service from microsoft, and did not expect to be treated in this way.

This is what I want as a solution to the above issues.

1. I want the circumstance of the blocking of my console reinvestigated and a reason for the blocking of it, this does not have to be in great detail just this is what went wrong or you did this....
2. If my console is found not to be in breech of the terms in want the following,
3. I want the blockage lifted immediately.
4. I want compensation for loss of access to xbox live network.
5. I want an apology for the wrongful blocking of the console.
6. I want a notice posted that I did not break any of the rules or terms of xbox live.

If I do not receive a reply within seven days I will enact the legal advice I have received

I am sorry it has come to this but your customer support straight out ban on discussing this problem with its customers as left me no other action.

Regards

NORTH1 · 08-09-2011 08:04PM

pH wrote: »

Sorry? MS forum guys? link?

As to the Market place theft banwave - these are all gamertag bans - not console bans.

Sorry that should have been xbox forum link

and Link

and that was a moderator of the site....

NORTH1 · 08-09-2011 08:07PM

Any advise on wording or text before I send this?

Dear Stephen/Harry,

I am writing this open formal letter of complaint to due to following actions taken by Microsoft.

You have blocked my console from connecting to a service I am paying for claiming the console is in breech of terms and conditions, I can confirm I am not aware of any breech of the terms and Microsoft denial of my right to defence is in breech of Irish consumer law.

If there is a fault with the console causing it to break the terms it most have been there since manufacture as there has not been any tampering on my end.

Every bit of content on both the consoles I own has been fully paid for.

Microsofts failure to treat me in a fair manor has lead to anxeity and worry as to what it is I could have done to break the terms and conditions

Further more in my efforts to find a cause for this problem on both microsofts own forums and xbox forums I found myself been labelled a cheater and a thief.

I have seven plus years of good service from microsoft, and did not expect to be treated in this way.

This is what I want as a solution to the above issues.

1. I want the circumstance of the blocking of my console reinvestigated and a reason for the blocking of it, this does not have to be in great detail just this is what went wrong or you did this....
2. If my console is found not to be in breech of the terms in want the following,
3. I want the blockage lifted immediately.
4. I want compensation for loss of access to xbox live network.
5. I want an apology for the wrongful blocking of the console.
6. I want a notice posted that I did not break any of the rules or terms of xbox live.

If I do not receive a reply within seven days I will enact the legal advice I have received

I am sorry it has come to this but your customer support straight out ban on discussing this problem with its customers as left me no other action.

Regards

KERSPLAT! · 08-09-2011 08:13PM

I read about 5 posts on that site and holy sh*t!!! Is that an offical MS site? Mods.... More like power tripping ****, the replies there are a disgrace!

Ps. If it's not an offical site I'd be goneski, no way would I put up with that crap, stick to your formal letter above and again good luck!

skimpydoo · 08-09-2011 08:18PM

NORTH1 wrote: »

Following is the letter I intend to sent to MS I would appreciate you guys looking over it and advising me on any changes.

For the MS supporters out there don't advise the obvious this is going to happen one way or the other.

I also want to copy this to the papers is this advisable? what do you's think?

Why not call Liveline tomorrow?. Joe maybe able to help.

.E_C_K_S. · 08-09-2011 08:29PM

NORTH1 wrote: »

Any advise on wording or text before I send this?

Dear Stephen/Harry,

I am writing this open formal letter of complaint to due to following actions taken by Microsoft.

Microsoft have blocked my console from connecting to a service I am paying for, claiming the console is in breech of their terms and conditions.I can confirm I am not aware of any breech of their terms and Microsofts denial of my right to a defence is in breech of Irish consumer law.

If there is a fault with the console causing it to break the terms and conditions it must have been there since manufacture as there has not been any tampering on my end.
Pretty much impossible don't ya think?

Every bit of content on both the 360 consoles I own has been fully paid for.

Microsofts failure to treat me in a fair manor has lead to anxeity and worry as to what it is I could have done to break the terms and conditions

Further more in my efforts to find a cause for this problem on both microsofts own forums and xbox forums I found myself been labelled a cheater and a thief.
I didn't know xbox 360 achievements.org was any way associated to Microsoft?

I have seven plus years of good service from microsoft, and did not expect to be treated in this way.

This is what I want as a solution to the above issues.

1. I want the circumstance of the blocking of my console reinvestigated and a reason for the blocking of it, this does not have to be in great detail just this is what went wrong or you did this....
2. If my console is found not to be in breech of the terms in want the following,
3. I want the blockage lifted immediately.
4. I want compensation for loss of access to xbox live network.
How long has it been off LIVE now?
5. I want an apology for the wrongful blocking of the console.
6. I want a notice posted that I did not break any of the rules or terms of xbox live.Where? On your gamertag? Here?!

If I do not receive a reply within seven days I will enact the legal advice I have received

I am sorry it has come to this but your customer support straight out ban on discussing this problem with its customers as left me no other action.

Regards

Seems ok. Pretty bad that it has come to this. Best of luck with it!

NORTH1 · 08-09-2011 08:37PM

Well the letter is sent and copied to the major papers and I couldnt leave out good ole Joe Duffy....

Wish me luck.... hope this doesn't blow back in my face.....Damn what have it done.....

KERSPLAT! · 08-09-2011 08:43PM

I just hope you or your son didn't participate in any wrong doing without knowing, not sure what that could be though as most things would be a GT ban and not a console ban

NORTH1 · 08-09-2011 08:44PM

Ronan Leonard wrote: »

Why not call Liveline tomorrow?. Joe maybe able to help.

The letter has now gone errors and all to the major papers and Joe Duffy......Wish me luck I'm going to need it now!!

mossie · 08-09-2011 08:47PM

NORTH1 wrote: »

Dear Stephen/Harry,

I am writing this open formal letter of complaint to due to following actions taken by Microsoft.

You have blocked my console from connecting to a service I am paying for claiming the console is in breech of terms and conditions, I can confirm I am not aware of any breech of the terms and Microsoft denial of my right to defence is in breech of Irish consumer law.

If there is a fault with the console causing it to break the terms it most have been there since manufacture as there has not been any tampering on my end.

Every bit of content on both the consoles I own has been fully paid for.

Microsofts failure to treat me in a fair manor has lead to anxiety and worry as to what it is I could have done to break the terms and conditions

Furthermore in my efforts to find a cause for this problem on both microsofts own forums and xbox forums I found myself been labelled a cheater and a thief.

I have seven plus years of good service from microsoft, and did not expect to be treated in this way.

This is what I want as a solution to the above issues.

1. I want the circumstance of the blocking of my console reinvestigated and I want to be informed of the reasons for the blocking of it. This does not have to be in great detail just something like "this is what went wrong" or "you did this...."
2. If my console is found not to be in breech of the terms in want the following,
3. I want the ban lifted immediately.
4. I want compensation for loss of access to xbox live network.
5. I want an apology for the wrongful blocking of the console.
6. I want a notice posted that I did not break any of the rules or terms of xbox live.

If I do not receive a reply within seven days I will enact the legal advice I have received

I am sorry it has come to this but your customer support straight out ban on discussing this problem with its customers as left me no other action.

Regards

Looks fine. Just two points: use breach instead of breech and manner instead of manor, as those words have different meanings from what you intend, but otherwise OK. I would give full details of your xbox, and gamertags etc to help them with their investigations.

As for your points, I think 4 and six are long shots but there is nothing lost by trying and if it doesn't get a response I would certainly try the legal route.

Best of luck.

NORTH1 · 08-09-2011 08:57PM

mossie wrote: »

Looks fine. Just two points: use breach instead of breech and manner instead of manor, as those words have different meanings from what you intend, but otherwise OK. I would give full details of your xbox, and gamertags etc to help them with their investigations.

As for your points, I think 4 and six are long shots but there is nothing lost by trying and if it doesn't get a response I would certainly try the legal route.

Best of luck.

I'm an idiot!! its gone too late now!!

ytpe2r5bxkn0c1 · 08-09-2011 09:10PM

I think correcting the grammar and spelling might have helped.

That said: sledge-hammer to crack a nut!

mossie · 08-09-2011 09:19PM

NORTH1 wrote: »

I'm an idiot!! its gone too late now!!

Shouldn't make a difference, I'm sure they'll know what you mean.

TheMooseInNam · 08-09-2011 09:34PM

North,

The letter's fine but if you don't get a reply in the next couple of days, send me a PM, I'll draft an alternative letter for you.

I genuinely believe you haven't knowingly committed anything to justify the ban, I stress knowingly. I would be glad to offer my help to resolve this matter, regardless of the outcome.

I think it's in the interest of all the forum members to know the reason behind this ban. So let's stop focusing on whether you or your son are guilty or not and start working together to get to the bottom of why the console was banned.

NORTH1 · 08-09-2011 09:34PM

Kenny Muscular Valor wrote: »

I think correcting the grammar and spelling might have helped.

That said: sledge-hammer to crack a nut!

I know I do suffer from dyslexia and similar sounding words as well as b's and d's are a problem for me I usually see them after they are sent.......that said I have been dealing with this and my own work since 6 am this morning...

chopperbyrne · 08-09-2011 09:48PM

What address did you post the letter to?

CORaven · 08-09-2011 09:50PM

North1, I am unsure that xbox360achievements.org is an official site. Can anyone confirm?

Best of luck at getting to the bottom of it however.

KERSPLAT! · 08-09-2011 10:00PM

CORaven wrote: »

North1, I am unsure that xbox360achievements.org is an official site. Can anyone confirm?

Best of luck at getting to the bottom of it however.

I really don't think it is, no way would a company like MS let "mods" treat customers like that, atleast not on a forum for all to see. I already posted what I thought of the so called mods on that site, won't bother repeating it

NORTH1 · 08-09-2011 10:03PM

E-mailed both Stephen and Major Nelson the hard copy is going to

Microsoft Ltd,
Microsoft Campus,
Thames Valley Park,
Reading,
Berkshire,
RG6 1WG

I have received an automated response from Major Nelson that it was received

Hello there!

This is an automated reply.

Don't you hate those? I do as well, but as you can imagine I receive an enormous amount of email each day. Therefore, I can’t personally respond to each one. While you may not get a response, I do try and read all of the email I receive. If you have sent me a question, please listen to my podcasts, as I frequently address questions I receive in email during my show.

If you have game specific question, please contact the game developer or publisher.

I cannot answer questions relating to a game or game content. This includes suggestions for games and questions regarding game content availability.

If your email is support related: Please call your local support line, or visit www.xbox.com/support for self help. Please do not send me questions about your Xbox LIVE account. I do not have access to account information. You should contact your local telephone support for assistance or try asking the official Xbox Twitter account (@xboxsupport) which is staffed by a team of support experts ready to help!

If you send me a link to a website/forum or an attachment please be advised that due to security, my email server has automatically deleted your email, and I have not seen it.

Please resend your text only email with a description of the contents of the email.

Yea...lots of rules huh? I really do want to hear from you though

Thanks in advance for your email and your understanding.

All the best and see you online!

Larry Hryb, Xbox LIVE's Major Nelson
The Blog: www.majornelson.com
The Twitter: http://www.twitter.com/majornelson
The Podcast http://feeds.feedburner.com/MajorNelsonblogcast

Final someone who wants to hear from me....even if its automated.

Raze_them_all · 08-09-2011 10:05PM

http://forums.xbox.com/xbox_forums/xbox_support/default.aspx

Actual xbox forums.

NORTH1 · 08-09-2011 10:14PM

Raze_them_all wrote: »

http://forums.xbox.com/xbox_forums/xbox_support/default.aspx

Actual xbox forums.

I have posted twice there with no response the post don't go up unless approved and as you can see there has not been a new post there in five days....what does that tell you.

I've notice people have started post on the connect live issues forum but they are just been pointed to forum 14 and the link to console bans and no recourse.

I'm beginning to think MS has had a serious "brain fart"

Ghandee · 08-09-2011 10:24PM

TheMooseInNam wrote: »

North,

The letter's fine but if you don't get a reply in the next couple of days, send me a PM, I'll draft an alternative letter for you.

I genuinely believe you haven't knowingly committed anything to justify the ban, I stress knowingly. I would be glad to offer my help to resolve this matter, regardless of the outcome.

I think it's in the interest of all the forum members to know the reason behind this ban. So let's stop focusing on whether you or your son are guilty or not and start working together to get to the bottom of why the console was banned.

Fair play man!

Decent offer of help there, genuinely!

Good luck guys!

NORTH1 · 08-09-2011 10:48PM

CORaven wrote: »

North1, I am unsure that xbox360achievements.org is an official site. Can anyone confirm?

Best of luck at getting to the bottom of it however.

During my trawl of the net for my reason for the banning I came across that forum, I thought it said it had links to MS xbox live reps, and some of the answers seemed pretty specific in nature, which lead me to think they did have connection.

In the end I realized they where just muppet's. But ms does have peeps trawling these treads automatically putting people down.

Healium · 08-09-2011 11:31PM

NORTH1 wrote: »

During my trawl of the net for my reason for the banning I came across that forum, I thought it said it had links to MS xbox live reps, and some of the answers seemed pretty specific in nature, which lead me to think they did have connection.

In the end I realized they where just muppet's. But ms does have peeps trawling these treads automatically putting people down.

Bull. Microsoft do not have employees trawling Xbox fansites just to pipe people down. That is an unofficial site, the moderators' opinions represent MS as much as anyone here does. Frankly, as mentioned, there's never been a public case where MS have wrongfully banned a console, and like Raze, I'm still expecting it to be something that was done on your console behind your back. Microsoft don't ban consoles without proof, and it's irreversible, so you can be damn well sure that they have solid evidence. I think you took the complete wrong tone with the letter. I doubt Microsoft will give a damn if you're threatening them. Think you should have played that one differently, and I don't see how the media will care about an Xbox ban. Sorry, not trying to be mean, but I just think that the fault was on your end. A console ban is harsh, and not handed down lightly. I'd love to see MS being wrong, but I don't think it'll happen. The Enforcement team do a fantastic job

pH · 08-09-2011 11:58PM

This could be a complete red herring, but how did your Gamertag motto end up reading "FREE XBOX LIVE"?

I'm sure there's an innocent explanation for this, but it could be read as if you're offering hacks/points etc. This still wouldn't explain why you got a console ban rather than a GT ban so it's probably nothing.

Have you ever had conversations with anyone on xbox live about them giving you points/passwords/account details - have you ever (even in jest) pretended you were a MS employee (or even done anything which might give someone that opinion)

Are you 100% sure that your console isn't modded - you say you bought it new - could anyone have modded it or paid for it to be modded without you knowing?

Has anyone on the console been involved in the modded profiles/marketplace theft? Are there any strange profiles on the machines that now read "profile corrupt" - are there lots of XBLA demos that you haven't used - or have any gamertags in your house got achievements/game histories of XBLA titles that you can't account for?

skimpydoo · 09-09-2011 12:04AM

NORTH1 wrote: »

The letter has now gone errors and all to the major papers and Joe Duffy......Wish me luck I'm going to need it now!!

Good luck and I hope to hear you tomorrow on Joe Duffy.

Meesared · 09-09-2011 12:06AM

I'm bowing out of this thread, I'll leave it at this;

You haven't a snowballs hope in hell.

Glad to see reason so rife today :rolleyes:

Edit: OPs GT: http://http://live.xbox.com/en-US/MyXbox/Profile?gamertag=N0rth

Note the "FREE XBOX LIVE" in the motto

Meesared · 09-09-2011 12:19AM

http://live.xbox.com/en-US/MyXbox/Profile?gamertag=N0rth

Heres the OPs GT, suspicious no?

Raze_them_all · 09-09-2011 12:24AM

lol yes that would get a ban gt though wouldn it

Console Ban 3-9-11 (Mod Warning Post #755)

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