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Boxfresh Berghaus fleece jacket

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Comments

  • #92
    indiewindy
    Registered Users, Registered Users 2 Posts: 1,425 ✭✭✭indiewindy


    Do-more wrote: »
    Did the UK leave the EU whilst I was asleep last night?

    Everything I have bought from the has been shipped from the Channel Islands, had assumed that their whole company was based:o


  • #93
    puffmullett
    Registered Users, Registered Users 2 Posts: 160 ✭✭puffmullett


    Received a reply this morning:

    "Thank you for sending in your proof of postage to us, I have requested a refund for your returned item

    The refund will be showing in your account within the next 3-5 working days.

    We hope to see you shopping with us again soon":rolleyes:


  • #94
    ShiverinEskimo
    Hosted Moderators Posts: 18,115 ✭✭✭✭ShiverinEskimo


    Puffmullet - how did you contact them? Telephone?


  • #95
    puffmullett
    Registered Users, Registered Users 2 Posts: 160 ✭✭puffmullett


    ShiverinEskimo wrote: »
    Puffmullet - how did you contact them? Telephone?

    Contacted them via Email (on their site) they sent me a reply from do_not_reply@thehut.com telling me to email the proof of shipping to care@thehut.com


  • #96
    [Deleted User]
    Posts: 16,720 ✭✭✭✭ [Deleted User]


    Please return this to us via the freepost address/ address below and we will be happy to send you a replacement or refund.

    The Hut.com
    Freepost
    Unit 10
    Stretton Distribution Centre
    Grappenhall Lane
    Appleton
    WARRINGTON
    WA4 4QT

    ... I'm assuming that freepost doesn't mean freepost for other countries.


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  • #97
    mcgovern
    Registered Users, Registered Users 2 Posts: 4,267 ✭✭✭mcgovern


    Just home from holidays to find a nice purple rain jacket :mad:


  • #98
    leex
    Registered Users, Registered Users 2 Posts: 1,248 ✭✭✭leex


    Back to work today after a week off and my delivery was there - I got a black one. Arrived middle of last week I think.


  • #99
    mcgovern
    Registered Users, Registered Users 2 Posts: 4,267 ✭✭✭mcgovern


    E-mailed care@thehut.com twice now since Monday, no reply. Anyone else having trouble with them?


  • #100
    Superfin
    Registered Users, Registered Users 2 Posts: 205 ✭✭Superfin


    I've sent it back (the hideous purple thing). What do I do now with my postage receipt?


  • #101
    TheHopeful
    Registered Users, Registered Users 2 Posts: 230 ✭✭TheHopeful


    I contacted them through the message centre on their site and they got back to me the next day.
    They told me: "If you obtain a receipt of how much it cost you to return to us and email it to care@thehut.com we will refund the postage back."
    How much was the postage btw? havent got a chance to send my purple jacket back yet.


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  • #102
    Superfin
    Registered Users, Registered Users 2 Posts: 205 ✭✭Superfin


    TheHopeful wrote: »
    I contacted them through the message centre on their site and they got back to me the next day.
    They told me: "If you obtain a receipt of how much it cost you to return to us and email it to care@thehut.com we will refund the postage back."
    How much was the postage btw? havent got a chance to send my purple jacket back yet.

    Thanks, I posted it Priority Air Mail and it cost €4.85


  • #103
    podge3
    Registered Users, Registered Users 2 Posts: 1,839 ✭✭✭podge3


    Just got my refund on this through Paypal. The whole refund process was pretty painless TBH.

    My only gripe is that the postage payment cost me 37p in Paypal fees.


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