Blank messages from contact us form

bigtiesto · 12-04-2011 02:00AM #1

Hi,

Could anyone please help. I regularly receive emails from my contact form, but the messages are always blank. The messages are complete when I fill it up myself and test it, but when potential clients or something else triggers the form, the e-mail is always empty.

Clients are elderly people who may not be able to get over the captcha. Is it possible that the form will send a blank e-mail when the captcha isn't entered correctly or at all?

Is there anything wrong with my form? Any help would be appreciated.

Here is my code:

<script type="text/javascript" src="INCFOLDERinc/lib/validate.js"></script>
<script type="text/javascript">
function ValiDate2(form)
{

if(isEmpty(form.fname, "Please Enter First Name")){return false}
if(isEmpty(form.lname, "Please Enter Last Name")) {return false}

if(isNotValidEmail(form.email, "Please Enter Valid Email")) {return false}
if(isNotValidEmail(form.email2, "Please Enter Valid Email")) {return false}
if(isNotSame(form.email2, "Please Enter Valid Email")) {return false}

if(isEmpty(form.message, "Please Enter message")) {return false}

}
</script>
</head>

<body>

<table width="1000" cellpadding="0" cellspacing="0" align="center" border="0" style="background-image:url(images/main.jpg); background-repeat:repeat;" class="top">
<tr valign="top">
<td><div class="menu" align="center"><table width="965" border="0" class="nav_text">
<tr align="center" >
<td width="8%" height="23"><div align="center"><a href="index.php">Home</a></div></td>
<td><div align="center">|</div></td>
<td width="16%"><div align="center"><a href="choose_us.php">Why Choose Us</a></div></td>
<td><div align="center">|</div></td>
<td width="13%"><div align="center"><a href="report.php">Free Report</a></div></td>
<td><div align="center">|</div></td>
<td width="14%"><div align="center"><a href="implants.php">About Implants</a></div></td>
<td><div align="center">|</div></td>
<td width="13%"><div align="center"><a href="videos.php">Videos</a></div></td>
<td><div align="center">|</div></td>
<td width="11%"><div align="center"><a href="about_us.php">About Us</a></div></td>
<td><div align="center">|</div></td>
<td width="11%"><div align="center"><a href="blog/index.php">Blog</a></div></td>
<td><div align="center">|</div></td>
<td width="14%"> <div align="center"><a href="contact_us.php">Contact Us</a></div></td>
</tr>
</table></div></td>
</tr>
<tr class="logo_section">
<td><table width="965" border="0">
<tr>
<td width="59%" align="left"><a href="index.php"><img src="images/logo2.jpg" height="105" width="320" border="0" /></a></td>
<td width="14%"> </td>
<td width="27%" align="center"><img src="images/call.jpg" height="91" width="237" /></td>
</tr>
</table></td>
</tr>
<tr>
<td>
<div class="body_main" align="center">
<div class="top_body"><img src="images/body_uper.jpg" height="12" width="975" /></div>
<div class="body_mid">
<div class="header"><img src="images/header.jpg" height="225" width="955" /></div>
<div class="canvas">
<table width="100%" >
<tr>
<td width="48%" valign="top">
<table cellpadding="0" cellspacing="0" border="0" align="center">
<tr>
<td class="content_heading" align="left" colspan="2">Contact Us</td>
</tr>
<tr>
<td valign="top">

<table border="0" cellpadding="5" cellspacing="0">

<form id="form" name="form" action="louis_inc/Email.php?sw=contactus" method="post">
<tr>
<td align="left" valign="middle"> </td>
<td align="left"> </td>
</tr>

<tr>
<td width="26%" align="left" valign="middle" class="text">First Name: </td>
<td width="74%" align="left"><input type="text" name="fname" id="fname" value="" size="38" /></td>
</tr>
<tr>
<td align="left" valign="middle" class="text">Last Name: </td>
<td align="left"><input type="text" name="lname" id="lname" value="" size="38" /></td>
</tr>
<tr>
<td align="left" valign="middle" class="text">Address:</td>
<td align="left"><textarea name="address" cols="29" rows="2" id="address" value="" /></textarea></td>
</tr>

<tr>
<td align="left" valign="middle" class="text">Email:</td>
<td align="left"><input type="text" name="email" id="email" value="" size="38" /></td>
</tr>
<tr>
<td align="left" valign="middle" class="text">Phone:</td>
<td align="left"><input type="text" name="phone" id="phone" value="" size="38" /></td>
</tr>
<tr>
<td align="left" valign="middle" class="text">Comments:</td>
<td align="left"><textarea name="comments" cols="29" rows="4" id="comments" />
</textarea> </td>
</tr>
<tr>
<td align="left" class="text">Security Image: </td>
<td align="left"><img src="img.php?size=6" alt="" /></td>
</tr>
<tr class="text">
<td colspan="2" align="left" >Type the code shown on the image above: (case sensitive)</td>
</tr>
<tr>
<td class="text"> </td>
<td align="left" valign="top"><input type="text" name="security" class="formelements" id="security" value="" />
</td>
</tr>
<tr>
<td class="text"> </td>
<td align="left"> </td>
</tr>
<tr>
<td class="text"> </td>
<td align="left"><input name="submit" type="submit" class="button" onclick="return ValiDate2(form)" value="Submit" />
<input name="reset" type="reset" class="button" onclick="Clear(form)" value="Clear" /></td>
</tr>
<script type="text/javascript" src="louis_inc/lib/validate.js"></script>
<script type="text/javascript">
function ValiDate2(form)
{

if(isEmpty(form.fname, "Please Enter First Name")){return false}
if(isEmpty(form.lname, "Please Enter Last Name")) {return false}

if(isEmpty(form.address, "Please Enter Address")) {return false}
if(isNotValidEmail(form.email, "Please Enter Valid Email")) {return false}
if(isNotValidEmail(form.email2, "Please Enter Valid Email")) {return false}
if(isNotSame(form.email2, "Please Enter Valid Email")) {return false}

if(isEmpty(form.subject, "Please Enter subject")) {return false}
if(isEmpty(form.message, "Please Enter message")) {return false}

}
</script>
</form>

Thanks again!

RobertFoster · 12-04-2011 08:22AM

Your JavaScript and form elements are mismatched

...
<textarea name="[b][u]comments[/u][/b]" cols="29" rows="4" id="[b][u]comments[/u][/b]" />
...
if(isEmpty(form.[b][u]message[/u][/b], "Please Enter message")) {return false}
...

Change one or the other. Note than the JS line is in the script twice (top and bottom), so you'd need to change both instances.

daymobrew · 12-04-2011 01:17PM

bigtiesto wrote: »

Clients are elderly people who may not be able to get over the captcha. Is it possible that the form will send a blank e-mail when the captcha isn't entered correctly or at all?

If you think that the elderly clients could be having trouble with the captcha, would you consider disabling it?

bigtiesto · 12-04-2011 04:43PM

Thank you so much guys. I made the mods, including removing the captcha.

We'll see how it works now.

Have a great day!