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Could Ryanair be tweaking baggage size boxes?

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Comments

  • #32
    Lifelike
    Registered Users, Registered Users 2 Posts: 267 ✭✭Lifelike


    Didn't think that Bmibaby would be up to something like that


  • #33
    center15
    Registered Users, Registered Users 2 Posts: 786 ✭✭✭center15


    I had a massive issue in Vienna recently where my bag fitted in the hand luggage cage but due to the nature of it allowing slippage it was harder to get the bag out. Bit of a long letter so I posted it here http://willdeasy.com/?p=438.


  • #34
    undo
    Registered Users, Registered Users 2 Posts: 860 ✭✭✭undo


    @center15

    Just read your blog entry there. Appalling service, indeed. As for not getting any employee names: In that situation, I would have gotten out my camera and snapped a picture of each. Sure, you are not allowed to take pictures of people and put them on the Internet without their consent. But why not take a photo so you have a proof who you talked to and then attach it to a formal letter of complaint? Surely if you gave them exact times and dates plus the pictures, Aer Lingus would have been able to figure out who was working that shift and could have tried to figure out what on earth was going on.


  • #35
    furiousox
    Registered Users, Registered Users 2 Posts: 7,189 ✭✭✭furiousox


    From their website...
    • Ryanair maximum cabin bag size 55cm x 40cm x 20cm
    • Ryanair maximum cabin bag weight 10 kilos (22 lbs)

    CPL 593H



  • #36
    center15
    Registered Users, Registered Users 2 Posts: 786 ✭✭✭center15


    undo wrote: »
    @center15

    Just read your blog entry there. Appalling service, indeed. As for not getting any employee names: In that situation, I would have gotten out my camera and snapped a picture of each. Sure, you are not allowed to take pictures of people and put them on the Internet without their consent. But why not take a photo so you have a proof who you talked to and then attach it to a formal letter of complaint? Surely if you gave them exact times and dates plus the pictures, Aer Lingus would have been able to figure out who was working that shift and could have tried to figure out what on earth was going on.

    I did take pics of them :) I just didn't want to go saying that in my letter... yet. The only reason the second person agreed to come down with me to the baggage size thing was because I told her I'm not getting on the plane and to take off my case. I said this knowing it would delay the plane but also I was serious. I told this to the AerLingus staff onboard the plane and they said well done haha :). The staff in the airport were not actually AerLingus but agents on behalf of AerLingus. Still waiting on a reply for AerLingus, had to post the letter in they don't believe in email!


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  • #37
    undo
    Registered Users, Registered Users 2 Posts: 860 ✭✭✭undo


    center15 wrote: »
    had to post the letter in they don't believe in email!

    Not so much that they don't believe in it... refusing e-mails will get rid of 99% of the people that have a complaint but cannot be arsed to print it out, buy a stamp, search for a mailbox. Smart move by them, really.


  • #38
    thesimpsons
    Registered Users, Registered Users 2 Posts: 1,696 ✭✭✭thesimpsons


    I've had occasion where the bag fits into their baggage cage in one airport and not in another. leaving Cork for Dusseldorf the case was perfect and on the return trip next evening - no purchases, bag actually lighter, Dusseldorf check-in refused to allow it on board. Atter an argument, I won but certainly makes you wonder revenue they are getting from all this.


  • #39
    undo
    Registered Users, Registered Users 2 Posts: 860 ✭✭✭undo


    Do you mean Düsseldorf/Aer Linugs or Weeze (Düsseldorf)/Ryanair? I have flown the Düsseldorf route with Aer Linugs a couple dozen times. Not once did they check carry-ons... must have been really bad luck if they checked you.


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