Dodgy Internet Connection: Splitter or Voyager 210 Internet Box

CityMan2010 · 31-08-2010 06:49PM #1

Hi all,

I have telephone and broadband connection:

In the past few weeks I have had to wait for ages to get an internet connection. Sometimes trying from 7am to 1pm to get on-line.

It appears most likely that the Voyager Box is beginning to pack in. Does this happen?

If I leave the system powered up over night, the connection stays. But if I turn off power over night it takes hours to re-connect to the internet, even though the phone connection is constant.

My service providers technical support team had no real answer...any ideas guys?

Splitter or Voyager 210 Internet Box packing in? thanks

bhickey · 31-08-2010 07:19PM

CityMan2010 wrote: »

Splitter or Voyager 210 Internet Box packing in? thanks

Could be either. Well do try changing the splitter if you can get your hands on another one. Also verify that any other devices in the house only connect to the phone line via an ADSL filter (or just disconnect them for the moment).

CityMan2010 · 01-09-2010 09:36AM

Thanks BH.

Indeed, theres on other devices running apart from the phone and internet connection from a splitter.

One Tech guy at BT said it was the splitter and not the box, another Tech support guy said that was impossible and it was the other way around...I guess the cheapest route at the moment is a splitter, BT wanted to sell me an Explorer box at 79.99.

bhickey · 01-09-2010 09:43AM

CityMan2010 wrote: »

One Tech guy at BT said it was the splitter and not the box, another Tech support guy said that was impossible and it was the other way around

Well it's definitely maybe something connected to the the phone line at some stage

So that just leaves one of :

Router -> phone cable -> splitter -> more phone cable -> Eircom box -> Eircom exchange

Simple really.

jpl888 · 01-09-2010 03:37PM

CityMan2010 wrote: »

Hi all,

I have telephone and broadband connection:

In the past few weeks I have had to wait for ages to get an internet connection. Sometimes trying from 7am to 1pm to get on-line.

It appears most likely that the Voyager Box is beginning to pack in. Does this happen?

If I leave the system powered up over night, the connection stays. But if I turn off power over night it takes hours to re-connect to the internet, even though the phone connection is constant.

My service providers technical support team had no real answer...any ideas guys?

Splitter or Voyager 210 Internet Box packing in? thanks

I'm not saying it definitely is the box but I had a guy in Killenaule who's internet just stopped working one day and it turned out to be the box. BT replaced it for free.

You could remove the splitter temporarily just to see if it is that that is causing the issue and remove the phone at the same time.

Normally one of the first things I do is ring the provider and get them to do a line test. At that point if there is something wrong their end they normally come clean.

Is the DSL sync light coming on straight away?

Maybe you could "borrow" a neighbours router to test with also.

CityMan2010 · 01-09-2010 10:10PM

thanks guys...helpful tips...

jpl888 wrote: »

I'm not saying it definitely is the box but I had a guy in Killenaule who's internet just stopped working one day and it turned out to be the box. BT replaced it for free.

You could remove the splitter temporarily just to see if it is that that is causing the issue and remove the phone at the same time.

Normally one of the first things I do is ring the provider and get them to do a line test. At that point if there is something wrong their end they normally come clean.

Is the DSL sync light coming on straight away?

Maybe you could "borrow" a neighbours router to test with also.

Dodgy Internet Connection: Splitter or Voyager 210 Internet Box

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