Imagine launch Midband Ripwave Replacement - WiMAX

smelly sock · 03-06-2010 12:42PM

DoctorGonzo08 wrote: »

Wanted to get Sky in, instead of UPC. Problem is UPC were great for braodband, but their support is brutal, so getting an idea of how long I have to wait to get it is anyones guess. One said in the next two weeks, another siad within three months. Ridiculous that there is no competition out there!

Ring them and mail them until you get an answer. I mailed them last monday and got a Voicemail from a rep saying it would be between 3 to 6 months. Just keep on at them.

BigMoose · 03-06-2010 12:52PM

Seems impossible to get an accurate picture of UPCs roll out as there are many people on boards who have been told 3-6 months over 5 years ago and nothing has happened. Many a campaign saying the whole of Dublin within the year and nothing ever comes of it... I'm thinking that down in Wicklow I'm fecked anyway!

smelly sock · 03-06-2010 12:56PM

Who knows with them. I took it with a large pinch of salt. The reason I'm optimistic is tha tthe rest of the town has been done. They left my estate out because of bad infrastructure. Fingers crossed.

mfield · 03-06-2010 01:28PM

BigMoose wrote: »

Try pinging sip.blueface.ie to see what your response time is and if you are experiencing any packet loss.

I dunno if this is good or bad but here's what I got when I pinged sip.blueface.ie

Ping statistics for 194.213.29.100:
Packets: Sent = 34, Received = 31, Lost = 3 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 64ms, Maximum = 584ms, Average = 284ms

watty · 03-06-2010 02:44PM

More than 1% loss is very bad for VOIP
Jitter is bad for VOIP. Your Jitter is about 250ms. Acceptible jitter is less than 25ms
Excessive latency is bad. Your minimum is only just DSL standard. Your average is x5 worse than acceptible Broadband latency and is poor for VOIP. Less than about 120ms is recommended for VOIP.

mfield · 03-06-2010 03:04PM

watty wrote: »

More than 1% loss is very bad for VOIP
Jitter is bad for VOIP. Your Jitter is about 250ms. Acceptible jitter is less than 25ms
Excessive latency is bad. Your minimum is only just DSL standard. Your average is x5 worse than acceptible Broadband latency and is poor for VOIP. Less than about 120ms is recommended for VOIP.

Bugger

Would this have anything to do with not having clear line of site? Would it be worth my while raising the height of the antenna a little as the trees aren't getting any smaller around the house.

If it means anything I am able to download at full whack.

smelly sock · 03-06-2010 03:27PM

mfield wrote: »

Bugger

Would this have anything to do with not having clear line of site? Would it be worth my while raising the height of the antenna a little as the trees aren't getting any smaller around the house.

If it means anything I am able to download at full whack.

Im not really to good with all the tech jargon. But I'll reiterate my advice. Stay well clear of Imagine.

mfield · 03-06-2010 03:56PM

smelly sock wrote: »

Im not really to good with all the tech jargon. But I'll reiterate my advice. Stay well clear of Imagine.

I've had them for 5 years and everything has been fine! It's getting VOIP sorted that I want to do.

BigMoose · 03-06-2010 04:08PM

I'd get on to them to check the LOS or any issues with your radio setup - when I had high packet loss and high pings (I normally get ~10ms to sip.blueface.ie) it turned out the install was crap which they came out and redid and everything has been fine since. Those stats compared to mine on Breeze are shocking... One thing you can do yourself is do a traceroute to sip.blueface.ie and see which hop those crappy ping times are coming from. If it's between you and the mast then it's likely fixable with tweaking the installation or replacing the radio unit. If that part of the route is fine but it goes crap before getting to blueface, you are probably in trouble!

smelly sock · 03-06-2010 04:36PM

Sorry it's their Wimax s***e I'm refferring to.

mfield · 03-06-2010 07:27PM

BigMoose wrote: »

I'd get on to them to check the LOS or any issues with your radio setup - when I had high packet loss and high pings (I normally get ~10ms to sip.blueface.ie) it turned out the install was crap which they came out and redid and everything has been fine since. Those stats compared to mine on Breeze are shocking... One thing you can do yourself is do a traceroute to sip.blueface.ie and see which hop those crappy ping times are coming from. If it's between you and the mast then it's likely fixable with tweaking the installation or replacing the radio unit. If that part of the route is fine but it goes crap before getting to blueface, you are probably in trouble!

Hey Bigmoose, here are the results of the traceoute-

Tracing route to sip.blueface.ie [194.213.29.100]
over a maximum of 30 hops:

1 23 ms 4 ms 4 ms 192.168.0.1
2 161 ms 89 ms 90 ms KE01-fe-0-0-1-177-xxxx.irishbroadband.ie [xx.xxx.xx.xx]
3 * * * Request timed out.
4 576 ms 306 ms 305 ms DN41-ge-0-0-0-0-deg-gw-1.irishbroadband.ie [xx.xxx.xx.xxx]
5 207 ms 306 ms 307 ms inex1-octopus.blueface.ie [193.242.111.36]
6 206 ms 302 ms 306 ms 194.213.29.100

Trace complete.

BigMoose · 03-06-2010 08:35PM

Looks like your connection to your mast isn't great but it gets even worse after that! I think it would be worth discussing your first hop with them and also seeing if they know of any problem in your sector.

Here's mine for comparison...

Tracing route to sip.blueface.ie [194.213.29.100]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.x.x
2 9 ms 8 ms 17 ms xxxx-xx-x-x-x-xxx-xxxx.irishbroadband.ie [xxx.xxx.xxx.xxx]
3 9 ms 5 ms 67 ms DN12-ge-1-3-0-31-xxxx.irishbroadband.ie [xxx.xxx.xxx.xxx]
4 15 ms 26 ms 4 ms DN41-ge-0-0-0-0-deg-gw-1.irishbroadband.ie [89.127.197.161]
5 7 ms 7 ms 20 ms inex1-octopus.blueface.ie [193.242.111.36]
6 5 ms 14 ms 13 ms JELLYFISH [194.213.29.100]

Trace complete.

thebman · 03-06-2010 11:39PM

Imagine have not been able to provide me with a connection to Steam for two days now. It kicks me from servers after 5 minutes saying no secure connection to VAC could be established (Steam anti cheat system) and I get told it can't sync my connection settings to Steam cloud servers and I can't see my friends list.

Of course they still insist this is my router somehow.

Ok this is obviously their traffic shaping software. If I restart steam I regain connection and it maintains until I join a game server then it instantly shuts down connection to all steam services until I restart steam again.

Very frustrating.

smelly sock · 04-06-2010 09:38AM

thebman wrote: »

Imagine have not been able to provide me with a connection to Steam for two days now. It kicks me from servers after 5 minutes saying no secure connection to VAC could be established (Steam anti cheat system) and I get told it can't sync my connection settings to Steam cloud servers and I can't see my friends list.

Of course they still insist this is my router somehow.

Ok this is obviously their traffic shaping software. If I restart steam I regain connection and it maintains until I join a game server then it instantly shuts down connection to all steam services until I restart steam again.

Very frustrating.

Still haven't canceled myself. Don't really need it for gaming or streaming but would like to be able to download the odd time. I mailed them last week to tell them I was canceling due to technical fault and no reply from them. I may go with a 3g dongle with unlimited cap.

thebman · 04-06-2010 10:21AM

smelly sock wrote: »

Still haven't canceled myself. Don't really need it for gaming or streaming but would like to be able to download the odd time. I mailed them last week to tell them I was canceling due to technical fault and no reply from them. I may go with a 3g dongle with unlimited cap.

I rarely have speed problems so it must be a technical issue for you since we are in same estate. Probably not aligned right although I don't know if they need to do that or maybe your in interference range to mast or something like that.

Housemate downloaded a file last night at over 800KB/s.

smelly sock · 04-06-2010 10:59AM

thebman wrote: »

I rarely have speed problems so it must be a technical issue for you since we are in same estate. Probably not aligned right although I don't know if they need to do that or maybe your in interference range to mast or something like that.

Housemate downloaded a file last night at over 800KB/s.

Bet it wasn't a movie or music file.

mfield · 04-06-2010 12:05PM

Here is a traceroute from my neighbours house which has the antenna high on the roof and no trees that could obstruct.

Tracing route to sip.blueface.ie [194.213.29.100]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 63 ms 80 ms 79 ms KE01-fe-0-0-1-175-xxxxxxxx.irishbroadband.ie [xx.xxx.xx.xx]
3 62 ms 67 ms 61 ms DN12-ge-1-3-0-16-rte3rock.irishbroadband.ie [89.127.192.49]
4 69 ms 79 ms 79 ms DN41-ge-0-0-0-0-deg-gw-1.irishbroadband.ie [89.127.197.161]
5 66 ms 79 ms 79 ms inex1-octopus.blueface.ie [193.242.111.36]
6 56 ms 59 ms 82 ms 194.213.29.100

mattman · 04-06-2010 05:58PM

so much rubbish talk...

is it good or is'nt it?

just the facts please...no supid gobs fightin..

pings? around 120-170ms as expected i guess?

downloads say 3 meg package? ya gettin 3 meg?

and what of the phone calls , workin?

answers only someone that has it.

thanks.

m.

04-06-2010 06:14PM

mattman wrote: »

so much rubbish talk...

is it good or is'nt it?

just the facts please...no supid gobs fightin..

pings? around 120-170ms as expected i guess?

downloads say 3 meg package? ya gettin 3 meg?

and what of the phone calls , workin?

I had it a while ago (check my comments on around page 36+ of this thread)

From my experience:
Pings where around 200ms

Average speed was 2-4Mb.

Couldn't use phone and broadband at same time, phone would just break up if used. I had to cancel them using an Eircom DSL line to ring them...

lawlor59 · 05-06-2010 04:40PM

This is my 3mb with upc

MrVestek · 05-06-2010 07:35PM

lawlor59 wrote: »

This is my 3mb with upc

That's a nice spec for that connection. Here are mine for the 15Mb (although housemates are online so it might be below what it should a bit). Also I'm connected via wifi which sheds about 3 or 4 Mbs off my speed.

thebman · 06-06-2010 03:34PM

Steam went down again today after I was playing on it for over an hour.

Right so I thought I'd see if it was congestion on the network, it being Sunday and all but no I can download anything I want at 9Mbps but it still cut the connection to steam.

I has got to be realted to packet loss or traffic shaping or something but I've yet to work it out. Pings are definitely more erratic on days I lose connection.

Last night I was playing as long as I liked and it was 87ms pings. Its usually around 120ms and jumping up and down by 50 ms when I have problems so I'm thinking this and packet loss are the cause.

danjo-xx · 07-06-2010 08:29PM

A few mins ago with Ripwave.

Surely I couldn't get any worse than this with a dongle...or could I

thebman · 08-06-2010 01:13AM

danjo-xx wrote: »

A few mins ago with Ripwave.

Surely I couldn't get any worse than this with a dongle...or could I

Not displaying for me on Imagine :P

Steam down most of the day although speeds were fine all day.

I was able to download a 11 GB file at 800KB/s. Of course I only started the download as I couldn't play TF2 on Steam ....

Imagine sort your crap out and you won't see such usage on your network. If I can't play games with your connection, I'm going to use it to download stuff I want.

edit its displaying now after page refreshed. This is the kind of nonsense that Imagine need to fix (its not DNS related, I'm using OpenDNS).

shindig-jp · 08-06-2010 04:20PM

mattman wrote: »

so much rubbish talk...

is it good or is'nt it?

just the facts please...no supid gobs fightin..

pings? around 120-170ms as expected i guess?

downloads say 3 meg package? ya gettin 3 meg?

and what of the phone calls , workin?

answers only someone that has it.

thanks.

m.

6/6/2010 8:05 PM GMT IP 89.126.13.213 D/L 7.18 Mb/s U/L 0.51 Mb/s PING 141 ms Dublin .

For a 3 meg package from imagine I am now averaging 7 megs and have received a letter of apology from them, also as a gesture of good will , they are knocking 20 euro off my June invoice.

I can live with the VOIP land line phone static I get . and Skype voip over imagine voip is also the same. but I'm now happy with the constant flow i need for business internet use.

view letter here http://is.gd/cHo5g

danjo-xx · 08-06-2010 08:00PM

Anyone know what make of dongle is Imagine using.

08-06-2010 08:23PM

Motorola I think. Don't know model.

http://www.imagine.ie/images/mobileinsert.gif

Hrududu · 11-06-2010 05:56PM

With RipWave discontinuing its service I've been thinking about what to move onto. I don't have or want a phone line so was considering mobile broadband/midband. Imagine are offering mobile broadband at cheaper rates than the other operators. They are charging €15 per month for their "Up to 7mb" package.

Does anyone have any info on what this service is like? Obviously I won't be receiving speeds of 7mb but it would be interesting to see what the average speed would be.

MrVestek · 11-06-2010 08:21PM

Hrududu wrote: »

With RipWave discontinuing its service I've been thinking about what to move onto.

Same company - similiar setup.

fcrossen · 15-06-2010 05:04PM

See http://www.seeit.org/2010/05/25/imagine-wi-max-one-week-on/

Scroll down to "Follow up 2010-06-15: Three weeks on" for the latest data.

In short I'm pretty happy with it - I've got shot of Magnet and Eircom so that is a resounding RESULT for me!

Imagine launch Midband Ripwave Replacement - WiMAX

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