Cable coaxial jack busted?

colferma · 26-02-2010 09:51AM #1

Hi lads,

I have a question about the coaxial ports (jacks?) in my apartment, but first a story:

I got UPC in yesterday to install their broadband service. To give the engineer space, I took the TV out of room and left him at it. Although I have two coaxial ports next to one another, I realised after he left that he had plugged in the new modem into the port I had been using for TV. The second port (the one that had never been used), had a little cap on it that didn't seem to be doing anything, and when I screwed it off it looked just like the original port. My first brainwave was to plug the TV into that one, but it didn't pick up any channels. The modem won't work in it either.

Is it possible that one of the ports works and the other doesn't, even though they share the same 'little box' that connects my apartment to the cable mainframe? Or is it more likely that the coaxial cable isn't connecting with it right (EDIT: the threads aren't very smooth), for some reason?

If anyone could shed any light on this it'd be great.

M

seamus · 26-02-2010 09:55AM

One port is for TV, the other is for radio (or at least it used to be). So only one will work with the TV/Broadband.

The cable that the engineer installed should have a splitter on it that allows you to connect both the TV and Broadband to the one socket. If it doesn't, then he obviously didn't bother sticking the splitter in because he assumed you had no TV.

You could ring NTL and give them hell and get them to send an engineer out, or you could take the easy option - buy a splitter and 2m of coax cable from B & Q and split it yourself.

colferma · 26-02-2010 10:22AM

Thanks a million seamas, that's brilliant. I'll get the splitter myself and fix it up.

Cable coaxial jack busted?

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