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Anyone ever worked in a call center? What's it like?

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Comments

  • #32
    Fukuyama
    Registered Users, Registered Users 2 Posts: 3,023 ✭✭✭Fukuyama


    HereticPrincess wrote: »
    IMO it sucks..
    Working in one at the moment.

    First job, & here over 2 years.
    Everyone I started with left.

    "soul destroying" may be pretty accurate as previously described.

    If you're going to do it, don't go long term.:D

    Do you mind me asking who you work for? Having trouble finding companies that need English speaking people.

    Thanks!


  • #33
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    Hmm, lets see

    Crap hours (depending on opening times, our place is 24 hrs, latest we work till is 10pm, that includes weekends, bank hols, even Christmas Day)

    Incompetent team leaders, the worst of middle managing morons, you can ask 5 team leaders the same question and get 5 different answers to the same problem,none of them the right one

    customers, ah the customers, ignorant, stupid, beyond reproach most of the time, very very rarely you get one thats nice to deal with and doesnt fly off the handle at you for not being able to fix something they've done themselves, but thats as rare as unicorn shyte

    Stuck at a desk all day, get barely any time to do your work, constantly being monitored (they can bot see and hear what you're doing on a call, no checking emails while someone is droning on) being given out to when its busy, been told to find work when its quiet, which is almost never.

    Yeah,call centres suck, I'd rather work in McDonalds, at least the pay is better


  • #34
    Princess Consuela Bananahammock
    Registered Users, Registered Users 2 Posts: 33,779 ✭✭✭✭Princess Consuela Bananahammock


    Agree with the part time bit. It's a lot easier going in knowing you're out in four hours or so. I did night shift for most of my stint, but it was dead for about half that and we could read, study, even play cards. Much more relaxed.

    Try the employment agencies - they might have some leads.

    Everything I don't like is either woke or fascist - possibly both - pick one.



  • #35
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    I could (and should) write a book about working in a call centre and various customer service jobs by now, its the crazy people that make the job tolerable, bear in mind, if you scream/cry/go psycho on a call centre employee, you WILL be laughed at while on hold (they will put you on hold possibly so a co worker can plug in and laugh at you as well) I've put crazy people on hold to go make coffee or just slide over and chat to someone for a few minutes, you need to otherwise I'd be smashing myself in the face with my keyboard about 5 times a day


  • #36
    Fukuyama
    Registered Users, Registered Users 2 Posts: 3,023 ✭✭✭Fukuyama


    krudler wrote: »
    I could (and should) write a book about working in a call centre and various customer service jobs by now, its the crazy people that make the job tolerable, bear in mind, if you scream/cry/go psycho on a call centre employee, you WILL be laughed at while on hold (they will put you on hold possibly so a co worker can plug in and laugh at you as well) I've put crazy people on hold to go make coffee or just slide over and chat to someone for a few minutes, you need to otherwise I'd be smashing myself in the face with my keyboard about 5 times a day

    what route did ou go down to land you job?

    The job sites seem to be dead ends because I'm getting nothing back :(


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  • #37
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    Dean0088 wrote: »
    what route did ou go down to land you job?

    The job sites seem to be dead ends because I'm getting nothing back :(

    I decided I wanted a career built on shattered dreams and lost faith in myself, slowly losing a bit of my humanity every day

    or jobs.ie, i cant remember


  • #38
    CrazyRabbit
    Registered Users, Registered Users 2 Posts: 8,659 ✭✭✭CrazyRabbit


    krudler wrote: »
    Hmm, lets see

    Crap hours (depending on opening times, our place is 24 hrs, latest we work till is 10pm, that includes weekends, bank hols, even Christmas Day)

    Incompetent team leaders, the worst of middle managing morons, you can ask 5 team leaders the same question and get 5 different answers to the same problem,none of them the right one

    customers, ah the customers, ignorant, stupid, beyond reproach most of the time, very very rarely you get one thats nice to deal with and doesnt fly off the handle at you for not being able to fix something they've done themselves, but thats as rare as unicorn shyte

    Stuck at a desk all day, get barely any time to do your work, constantly being monitored (they can bot see and hear what you're doing on a call, no checking emails while someone is droning on) being given out to when its busy, been told to find work when its quiet, which is almost never.

    Yeah,call centres suck, I'd rather work in McDonalds, at least the pay is better

    Enterprise Call Centers are much much better. Customers are professionals and much nicer.

    (Enterprise Call Centers are centers that provide support to company employees rather than consumers.)


  • #39
    Stench Blossoms
    Closed Accounts Posts: 9,390 ✭✭✭Stench Blossoms


    I work in one for 2 years while in college. Wasn't the worst thing in the world, wouldn't be somewhere where I'd like to work for a living.


  • #40
    kenon
    Registered Users, Registered Users 2 Posts: 2,262 ✭✭✭kenon


    Yeh I did technical support in IBM for a couple of months, wasn't awful.

    There is a daunting aspect when you just start taking calls as when you start, you listen in on other people's calls and you start to realise how little you know.

    I wasn't there long but I'd say it gets quite tiring taking calls. Most people I know who does it, wants to get off the phones and move up to SME etc.


  • #41
    Hauk
    Registered Users, Registered Users 2 Posts: 588 ✭✭✭Hauk


    I worked in one for 8 months. Soul destroying is the only description.

    At the end of my stint there, I'm convinced the Early Learning Centre could make a killing by selling a book on "My First Computer" with every laptop/computer sold. It would have made my life just that bit easier.

    Oh the stories.

    I did get a job working in house tech support for 6 months for another company. That was much better, and the pace was a bit more relaxed.


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  • #42
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    Horrible work and most bosses are as*holes.

    There was a call center next door to a previous job that delt with water purification systems. The amount of staff turn over was something else. The boss use to count the fag buts outside the office door and weigh up the amount of time the staff spent on their breaks.


  • #43
    Flyer1
    Registered Users, Registered Users 2 Posts: 664 ✭✭✭Flyer1


    It just doesn't get much worse ! I work in tech support, it's absolute hell and people are so stupid.


  • #44
    HereticPrincess
    Registered Users, Registered Users 2 Posts: 411 ✭✭HereticPrincess


    Dean0088 wrote: »
    Do you mind me asking who you work for? Having trouble finding companies that need English speaking people.

    Thanks!

    I shall PM you. :)


  • #45
    seclachi
    Closed Accounts Posts: 510 ✭✭✭seclachi


    There are all sorts of jobs in call centres, but there is only one I would ever consider taking, and is Game master work for video games, basically you can type your support instead of having to talk to people. I know one company that has pretty good conditions as well.

    Ultimately though its not great work, nothing I have heard about it is fantastic, people seem to be graded on everything and the places have massive employee turnover.


  • #46
    me-skywalker
    Registered Users, Registered Users 2 Posts: 3,339 ✭✭✭me-skywalker


    m@cc@ wrote: »
    Everyday, a little bit of your soul is chipped away. Wouldn't recommend it as a long-term thing.

    I worked in one for 3 yars bud. I completey agree. As for OP If you liek teh job and want to do it. go for it certainly but jsut try retain some sense of yourself and dont let them beat you down!

    I was driven to zombification and nullified my spirit and sense of soul. Now im free. Woo.

    give it a try for 3 months see how you get on.


  • #47
    banshee_bones
    Closed Accounts Posts: 13,160 ✭✭✭✭banshee_bones


    TL;DR

    Cold calling?

    Soul Destroying. You will pray for death before the end.


    /That is all


  • #48
    Dudess
    Closed Accounts Posts: 37,214 ✭✭✭✭Dudess


    Yep, I've been unemployed and it is horrendous, but I'd still prefer it to cold-calling/door-to-door sales/chugging.


  • #49
    Noelisgod
    Closed Accounts Posts: 40 ✭Noelisgod


    karlog wrote: »
    A typical call



    God that was funny nearly had a heart attack from laughing so much

    I worked in a call centre also doing outgoing calls - left after a month as most people said its soul destroying and very repetitive.

    If i had to do it again I would only do incoming calls.

    Considering the job market right now I'd say its actually tough enough
    to get one full stop.


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