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UPC Self install - Not in my area!!!

  • 13-01-2010 04:49PM
    #1
    dshakey
    Registered Users, Registered Users 2 Posts: 312 ✭✭


    UPC just get better and better, i order Digital + HD online and opted for self install. Because its a waste of time getting an engineer as its just plugging in a few cables. anyway a week later i get an email saying that "your address is not self install capable & as per our records" what crap is that about. why do you need a certain address to do a self install.

    has anyone come across this?


Comments

  • #2
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    Do you already have TV with them?


  • #3
    dshakey
    Registered Users, Registered Users 2 Posts: 312 ✭✭dshakey


    Kensington wrote: »
    Do you already have TV with them?

    yes i have Digital + and broadband and telephone, living in dundrum.

    i have never heard anything so stupid, customer service person couldnt explain it either


  • #4
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    That makes no sense whatsoever then. Its basically just a box swap - you get a new box, hand back the old one :confused:

    Are they refusing point blank to send out a box to you for self install?


  • #5
    dshakey
    Registered Users, Registered Users 2 Posts: 312 ✭✭dshakey


    Kensington wrote: »
    That makes no sense whatsoever then. Its basically just a box swap - you get a new box, hand back the old one :confused:

    Are they refusing point blank to send out a box to you for self install?

    yes, all they keep saying is that there is no self install in my area, makes no sense, so i have an engineer coming out next weekend for 5 minutes work...


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