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NTL Multiroom - what is a 'standard install'

  • 05-01-2010 03:04PM
    #1
    coylemj
    Registered Users, Registered Users 2 Posts: 26,035 ✭✭✭✭


    I'm an existing NTL customer with Digital+ downstairs, I saw that the multiroom option is now €5 p.m. so went to the website to order a box for the bedroom.....

    http://www.upc.ie/television/mrv/

    where it says FREE connection for standard installs ordered online. A €50 connection fee applies for non-standard installs.

    When I filled in the form on the website I said that I wanted to install it myself and a courier could deliver the box but the €50 connection fee refused to go away and when I was on what looked like the last screen it was still there.

    Rang the call centre and a nice guy said that he would order the box for me - but note (shades of Ryanair) that there is a €10 charge for the delivery which is not disclosed on the website. When I asked if I could pick it up somewhere myself he said 'no'.

    Does anyone know what the UPC website considers a 'standard install'?


Comments

  • #2
    deanh
    Registered Users, Registered Users 2 Posts: 303 ✭✭deanh


    not 100% sure but the self-install pack, as others have posted suggests that you connect the cable to the set-top box and then to t.v. using leads provided. You would be ok if the cable runs through your room. If a new cable has to be run in, that would be a non- standard install.


  • #3
    coylemj
    Registered Users, Registered Users 2 Posts: 26,035 ✭✭✭✭coylemj


    deanh wrote: »
    not 100% sure but the self-install pack, as others have posted suggests that you connect the cable to the set-top box and then to t.v. using leads provided. You would be ok if the cable runs through your room. If a new cable has to be run in, that would be a non- standard install.

    I didn't mean to discuss the mechanics of doing the installation itself, what I'm asking is - how do you get the website to accept that what you want is a 'standard install'?

    It appeared to be about to charge me the €50 charge even though as far as I was concerned I shouldn't have had to pay it given that (1) I'm an existing customer (2) I was prepared to install it myself and (3) I was ordering online.


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