Making a complaint to Argos....

Lord TSC · 16-12-2009 09:07PM #1

Got a voucher with my iPod Touch which, when I got home, I found I can't use since I live in Ireland. It's a UK only coupon for 3 episodes of BBC shows. I want to complain and ask why the flying **** they are giving away these things in Ireland when they are absolutly useless.

Anyone know the email address or someway of contacting them?

Pacing Mule · 16-12-2009 09:20PM

Did they personally give you the voucher or was it just enclosed with the Ipod.

At the end of the day a lot of products sold here are UK specs and not all have an Irish version as such. This may well be an issue with apple as opposed to Argos ?

jhegarty · 16-12-2009 10:10PM

Was this advertised in the catalogue , or just something included in the box ?

wmpdd3 · 16-12-2009 10:24PM

Apple issue.

Nightwish · 17-12-2009 12:04AM

I bought my iPod Touch in Belfast and got the same voucher. I wasnt bothered complaining. These things are prepacked in the box. I couldnt give a monkeys about 3 episodes of a TV show. If you do feel so aggrieved write to Apple or call to the Drogheda Argos store.

tudlytops · 17-12-2009 12:12AM

wmpdd3 wrote: »

Apple issue.

Not really i complaint once to kelloggs about a film ticket offer just for the UK and they sent me 2 tickets for the Omiplex in Ireland and apologise the wrong batch had come to Ireland and the Irish ones to the UK.

Anorther time I was waiting for a delivery that was late and i complain about it stating that if i was to order the same product now I would pay less as they were on sale, they refunded the difference.

Ask in your local Argos for the address of the head office, then write to them, be nice but firm

MissFlitworth · 17-12-2009 11:56AM

was it sealed inside the box of the iPod? If so you're probably better off getting in touch with Apple and asking nicely* for something else instead of it. Unless you want Argos breaking open sealed packaging to have a root inside for any non-Irish vouchers.

* Nicely because if you phrase your query anything like 'what the flying **** are you doing' you will get sweet eff all and the customer service person will hang up and laugh at you and your insane over reaction.

Lord TSC · 17-12-2009 12:23PM

As far as I know, it came outside the box. It's even down on my receipt as a seperate product (they put it on the receipt as being worth 9,999€ and then cancelled it off for some reason >_<).

Right, I'll try Apple. See if I can get the equivelent in music downloads or something.

dudara · 17-12-2009 04:52PM

If it's outside the packaging, and is listed on the Argos receipt, then I'd start with them.

Lord TSC · 17-12-2009 08:12PM

Emailed both.

iTunes just replied, and say they have no interest since it was a third party promotion. They did give me three video credits mind, for presumably music videos.
See what Argos says....

tudlytops · 17-12-2009 10:14PM

Teamshadowclan wrote: »

As far as I know, it came outside the box. It's even down on my receipt as a seperate product (they put it on the receipt as being worth 9,999€ and then cancelled it off for some reason >_<).

Argos, they advertised it and sold it to you, their responsibility.

tudlytops · 17-12-2009 10:15PM

Teamshadowclan wrote: »

Emailed both.

iTunes just replied, and say they have no interest since it was a third party promotion. They did give me three video credits mind, for presumably music videos.
See what Argos says....

Nice one, you already got something, keep going u never know what you'll get.:D

Slippin Jimmy · 18-12-2009 12:35AM

Definetly a problem with Argos. Why exactly won't the voucher work?

efb · 18-12-2009 12:38AM

can you not set up a UK account? (use a UK address)

foggy_lad · 18-12-2009 12:59PM

efb wrote: »

can you not set up a UK account? (use a UK address)

would this not be fraud? it is up to argos to sort this out but they will most likely just tell you they have removed the promotion, it looks like they are not buying any stock specifically for the irish market and using their uk stock instead for their irish stores.

tudlytops · 18-12-2009 02:40PM

foggy_lad wrote: »

would this not be fraud? it is up to argos to sort this out but they will most likely just tell you they have removed the promotion, it looks like they are not buying any stock specifically for the irish market and using their uk stock instead for their irish stores.

Maybe they just made a mistake, see what they have to say first, before putting the kart ahead of the horses.

I never had a problem with Argos I could not sort.

Lord TSC · 19-12-2009 01:24PM

Well, Argos emailed back, apologising, saying they know that it's not available in Ireland and the store weren't supposed to be giving the vouchers out. They say the store got them by mistake. That's it though.

Guess I'll just give one of my British friends the code and be happy with my three music video downloads.

snappieT · 19-12-2009 03:49PM

Unless Argos advertised the three free downloads in the catalogue/flyer, and this was part of the deal you were buying into, I don't think it's fair to whinge that they also handed you a piece of paper that wasn't of any worth to you.

Making a complaint to Argos....

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