URGENT - is this happening to any other UPC customer?

hightower1 wrote: »

You need an engineer, the box itself is trying to maintain a picture while there is no signal coming in, it picks back up once signal comes back leaving you with ether pixled screen fr a sec or freezing screen.

The guide is sent through from their headend so thats why its slow to respond too. Shutting down the box and restarting should help as a temp fix but long term you need someone to call and review the house signal.

In the same boat myself but getting time off is a bit mental now.

I finally got through to customer service and spoke to a woman who is a rare find in UPC - someone who actually knows what is going on and what she is talking about.

she said the same as what you said and that the last upgrade is causing it - a lot off people are worse off with no reception at all.

I'll get a call back to arrange a for an engineer to come by. she said it would be before the week-end.

Hopefully I won't lose any recordings. strange thing is that I was watching ROCKY on RTE and the frame dropping was worse than ever. the box shut off for and upgrade but since coming back on I haven't seen any problems bar the slow menu.