Internet in new extension not working

christo82 · 22-07-2009 09:15AM #1

I recently completed an extension to my house that incorporates a small computer room. I had an electrician run a phone line to the room when it was being built to avoid any visible wires. He did this by running a wire from the back of the only phone socket beside my front door, but after setting up my computer yesterday, I found that the internet doesn't work connected to the new phone socket but does work when connected by a visible cable running from the front of the main socket using a double adapter.

A phone does work when plugged into the new socket. Is there anything I need to do to connect my Netopia box to the internet, or will I need to call my electrician back?

Thanks
Chris

aligator_am · 22-07-2009 09:30AM

Hmmm, I'm no expert to be fair, but I think if you can open the cover of the phone socket in the extension there should be 4 wires, 1 is power, 1 is ringer, can't remember what the other 2 are, but I'm assuming the setup should be the same as the box beside the front door. I could be totally wrong now in fairness, sure let's know how you get on.

Hagar · 22-07-2009 09:35AM

Open the box and check the wires, Make sure both boxes are wired exactly alike. I can't remember the exact colour scheme but if the wire colours are reversed the phone can still work but the modem wont.

christo82 · 22-07-2009 10:08AM

I've checked both boxes now and they seem to be connected right. A blue wire and a white wire in each. I just can't think what could be wrong. I will have give the electrician a call.

Thanks for your help.

Internet in new extension not working

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