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NTL&Chorus to UPC - Most protracted re-branding exercise EVER!?

  • 18-05-2009 08:13AM
    #1
    Closed Accounts Posts: 7,226 ✭✭✭


    Is it just me, or is anyone else finding the Chorus&NTL to UPC rebrand far too long and very confusing ?

    When Telecom Eireann re-branded as eircom, it was a short, sharp, shock technique and within a few months, everyone had forgotten the old brand and was referring to eircom, as ... eircom.

    However, with UPC there seems to be a very protracted dual-branding period which is just becoming confusing.

    I have had people tell me that NTL is now available in Cork. I have also had people ask me if UPC was some kind of an internet scam, as when they go to sign up to chorus, they get referred to UPC.ie and are afraid to put in their personal details.

    I could understand dual-branding for a few months, but this is turning into years.

    Does anyone else agree that this is potentially damaging their marketing?

    It just seems a bit stupid to be such a chaotic mess of brand, when you're up against Sky, which is one of the best and most recognisable brands out there. Also, on the telephony and broadband front they're primarily up against eircom and BT, again two very very strong brands. Even the smaller broadband and telephony providers are big brands e.g. Vodafone, Smart, Perilco, UTV etc.

    Also, I don't think UPC are getting their digital products 'out there' in the way Sky is.

    Just to give you an example, Chorus/NTL (A UPC company) occasionally has a crappy looking stand in Paul Street SC in Cork. This looks like something you'd use to promote a new brand of rashers or something. Small, poorly branded, poorly constructed, very low impact and rather tatty.

    Meanwhile, Sky has stands in other shopping centres around the city that look like the bridge of the Starship Enterprise.

    Which do you think is more eye catching?

    Perhaps a few snazzy shopping centre displays might be a good idea? Let people actually play around with the DVR and see that it's for real and more importantly, let people surf the web on UPC broadband and compare the speed to what they have at home.

    I just find UPC Ireland's marketing generally rather pathetic. It's almost like they're trying to fail!

    I'm not saying this because I have any particular love of UPC, rather I have seen the cable sector in Ireland stumble from one disaster to another over the years and it has damaged the communications industry immensely here by leaving most of us in the clutches of eircom when it comes to getting access to high speed broadband.

    I also don't fancy the prospect of an Irish TV market 100% dominated by BSkyB!

    Cable has driven broadband in other markets and it should do here too. I would just hate to see UPC flopping, because of something simple like failing to 'get' how well marketed and incredibly well branded Sky Ireland (and UK) is.


Comments

  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 24,092 Mod ✭✭✭✭bk


    I think UPC just don't want to sully the UPC brand with the bad opinion people have of NTL/Chorus. I think they are waiting for the network to be fully upgraded before killing the NTL/Chorus brand and really pushing the UPC brand.

    I'm guessing it could come soon with the launch of HD and DOCSIS 3.

    However I do agree with your points, it has gone on too long and it is confusing.

    BTW you are right about ntl.ie, it should really bring you to a page on ntl.ie telling you about the name change and give you a link to the main upc.ie site.


  • Closed Accounts Posts: 7,226 ✭✭✭Solair


    I also think they need to tidy up the branding to distinguish cable from MMDS.

    UPC Cable

    &

    UPC Wireless

    The range of services and channel line up on MMDS are vastly inferior to cable and the service is often quite poor too. The fact that MMDS and Cable share a single identity has meant that the cable service gets lumped in with the crappy MMDS service in people's minds.

    So, if someone / their friend / relative has a horrible experience of Chorus MMDS, they may never consider Cable as they assume it's exactly the same product !

    Their whole branding strategy is very poorly thought-out.


  • Moderators, Technology & Internet Moderators Posts: 12,845 Mod ✭✭✭✭icdg


    It was all semi-okay until October 2007, both companies were part of UPC but continued to trade on the Chorus and NTL names. But then they were rebranded under the long winded "Chorus NTL - a UPC Company". So you have triple branding there - Chorus, NTL, and UPC.

    Add to that the confusion when they adopted upc.ie as the merged company's URL, and the fact that the Chorus NTL logo appears nowhere on any of the three digital systems - Chorus boxes are still branded Chorus, NTL boxes now have no logo on the EPG, while UPC boxes display the UPC logo which is yet to be introduced officially to Irish consumers.

    In retrospect, it would have been probably better to go direct from Chorus and NTL to UPC rather than the long period (over 1 1/2 years now) that they have been Chorus NTL - a UPC Company.

    One wonders as well as to how much they are paying Virgin Media for the continued use of the NTL brand, which unlike the Chorus brand, they don't own.


  • Closed Accounts Posts: 7,226 ✭✭✭Solair


    To confuse matters even further, UPC changed logo last year. Some early boxes and remotes have the old UPC logo printed on then while newer boxes have the flower logo!

    Could it be any more chaotic?!


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