Anyone know of a Broadband Troubleshooter

My folks are living in the Offaly area (Tullamore to be exact) and they got in Eircom broadband.

It was installed and worked... for about two days.

Since then (two months ago) it has given nothing but problems. Hours have been spent on the "customer help" phoneline. Ironic name considering help is the last thing that has been given.

So many changes have been made to network connections and the computer programmes from contradictory advice from the several different staff that the folks have talked to that I feel that there is proabably far more problems than can be sorted now through their help line.

If anyone knows of a person within the midlands area that can install broadband and troubleshoot problems with PC and broadband configurations please let me know.

Thanks a million.