Tring, tring...

unkel · 30-03-2007 01:39PM #1

On an incoming call, our phone rings either in the attic or in the rest of the house. Here's my setup:

Rest of the house: NTL modem -> Netgear ATA (provided by blueface). This ATA is connected to the internal phone network (Eircom) in the house. I've cut off the Eircom connection coming into the house. Several analogue phones are connected to the various phone points in the house. All these phone points work

Attic: above router is connected via an ethernet cable to another router in the attic. A VOIP phone is connected to this other router. Computers are accessing the internet through both routers without problems

When I plug in the VOIP phone to the router, the VOIP phone rings on an incoming call. None of the other phones ring. When I unplug the VOIP phone, all the other phones ring

Any ideas on how to get all phones ringing?

adrian.s · 30-03-2007 04:56PM

unkel wrote:

On an incoming call, our phone rings either in the attic or in the rest of the house. Here's my setup:

Rest of the house: NTL modem -> Netgear ATA (provided by blueface). This ATA is connected to the internal phone network (Eircom) in the house. I've cut off the Eircom connection coming into the house. Several analogue phones are connected to the various phone points in the house. All these phone points work

Attic: above router is connected via an ethernet cable to another router in the attic. A VOIP phone is connected to this other router. Computers are accessing the internet through both routers without problems

When I plug in the VOIP phone to the router, the VOIP phone rings on an incoming call. None of the other phones ring. When I unplug the VOIP phone, all the other phones ring

Any ideas on how to get all phones ringing?

both devices probably log in with the same user id to your voip provider, so when you plug in the voip phone, it disconnects the ATA.

Ask blueface for a second login and set your voip phone to log as that user id. If you ask them to forward calls to both logins on an inbound call you should be good to go.

A.

nilhg · 30-03-2007 07:13PM

adrian.s wrote:

both devices probably log in with the same user id to your voip provider, so when you plug in the voip phone, it disconnects the ATA.

Ask blueface for a second login and set your voip phone to log as that user id. If you ask them to forward calls to both logins on an inbound call you should be good to go.

A.

Adrian.S's solution is correct I think, however you can do all the things he suggests yourself from the PBX gui on your blueface account page.

unkel · 01-04-2007 11:17PM

Thanks guys!

I created another login through the PBX gui and assigned that login to the VOIP phone in the attic. I can see both the ATA and the VOIP phone logged in separately through above gui. All phones except the VOIP phone now ring on an incoming call. This is fine because from the attic I can hear the downstairs phones ringing anyway. Dunno why the VOIP phone isn't ringing though. I've hard rebooted both devices. But as I said, problem solved - thanks again

Tring, tring...

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