PROB: Blueface using Xten eyeBeam

RangeR · 09-12-2005 09:05PM #1

Hi all,

I'm using Xten eyeBeam to try conntect to Blueface. Signed up for a free trial last night and only really got around to now to test it out. Unfortunately, their support line closed a few mins ago.

As far as I know, I have my client configured properly. I'm using BT as my ISP [as Clearwire ain't up there at the moment]. I asked Blueface to change my codec to G.729

As far as I am aware, the only think I have to do is enter my details into the client.

All looks good, but the diagnostics window is getting a resonse from Blue Face that I am unathorised. This is only OPENING the application, never mind trying to make a call.

Any help would be appriciated. Don't really want to have to wait until Monday to get this resolved, as then I'll be busy in work again.

nava · 09-12-2005 09:29PM

Hi

did you get chance to look in Support they have the Xten configuration in there, I have the version X-lite and works ok.

Send a mail to support if Aaron is around he will reply to you over the weekend.

Regards

RangeR · 09-12-2005 09:41PM

Yeah, I trawled through their support section. The Xten lite is slightly different to eyeBeam

Good idea to email support. Hopefully I get a reply over the weekend but no biggy.

Cheers

aaronc · 10-12-2005 04:04AM

IrishTLR wrote:

Yeah, I trawled through their support section. The Xten lite is slightly different to eyeBeam

Good idea to email support. Hopefully I get a reply over the weekend but no biggy.

Cheers

If you're getting repeat 401s the first thing to do is double check your username and password. A single 401 is normal as part of the authentication process.

If you send the EyeBeam's Diagnostic Log into support@blueface.ie you will get a response over the weekend.

Aaron

RangeR · 10-12-2005 11:06AM

Cheers Aaron.

I'll do some more checking on my config. If it still fails, I'll send in the logs.
Don't go wasting too much time over the weekend on this. I am in no realy hurry and can wait until next week.

DemonOfTheFall · 10-12-2005 12:41PM

I couldn't get any of the Xten phones except for Xlite to work with my free trial.

RangeR · 12-12-2005 01:06AM

I'm sorted now. Thank you Aaron. You are a real credit to your company.

Configuring eyeBeam is almost the same as X-Lite with the following exceptions.

1. There is no place [that I could find] to enter the sip proxy details [sip.blueface.ie], so I didn't

2. For X-Lite, you are meant to enter the Domain as "Blue Face", however, this didn't work for me. And as I couldn't enter a sip proxy, I decided to enter the normal domain name "blueface.ie"

Configuring eyeBeam the same as X-Lite, but also doing 1 and 2 above, I got it to work.

Happy days and am very happy with the service so far. Aaron also changed my free trial configuration slightly [I won't say how] so I could test one or two of my business scenarios. It's great stuff indeed. Bye bye phone line, bye bye Eircom. I'll be using Clearwire and Blue Face from now on.

Their business package is just amazingly good value. A couple of seperate lines, multiple extensions, voicemail, voicemail EMAILED to you, fax, conferencing and more. All for a price cheaper than ONE residential line plus a few calls from Eircom.

Did I say that it was amazing?

PROB: Blueface using Xten eyeBeam

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