Tracert breaks down - now what?

I am trying to get to some sites in the states, but for the last 24 hours they are unavailable. I'm on NTL broadband, but I know the fault is in the US.

Does anyone know how I can do something about it?
Should NTL be able to chase for me?

Thanks
Ambrose

Tracing route to cairo.nshoster.com [69.57.173.250]
over a maximum of 30 hops:

1 8 ms 7 ms 8 ms 10.135.79.254
2 9 ms 10 ms 9 ms dbln-cam-1a-ge02-102.inet.ntl.com [82.9.146.13]

3 11 ms 9 ms 10 ms dbln-t2core-a-ge-210-0.inet.ntl.com [82.9.145.5]

4 14 ms 11 ms 11 ms dbln-bb-a-ge-230-0.inet.ntl.com [213.105.174.53]

5 10 ms 10 ms 11 ms dbln-bb-b-ae0-0.inet.ntl.com [213.105.174.49]
6 15 ms 15 ms 14 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]

7 20 ms 20 ms 26 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

8 22 ms 22 ms 23 ms so-7-0-0-bcr2.lnd.cw.net [166.63.161.229]
9 23 ms 23 ms 23 ms ae1-100-dcr1.lnd.cw.net [195.2.12.33]
10 100 ms 99 ms 96 ms so-5-0-0-dcr1.nyk.cw.net [195.2.10.113]
11 95 ms 97 ms 94 ms 0.so-1-0-0.cr1.nyc3.us.nlayer.net [69.31.94.33]

12 94 ms 94 ms 94 ms 0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.31.95.165]

13 94 ms 96 ms 93 ms pwebtech.0.ge-2-1-0.cr1.ewr1.us.nlayer.net [69.3
1.95.82]
14 96 ms 95 ms 93 ms 69.57.170.3
15 * * * Request timed out.
16 *