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BT Billing, Anyone i can complain to apart from BT?

  • 26-09-2005 10:59AM
    #1
    flop
    Registered Users, Registered Users 2 Posts: 197 ✭✭


    Hi All,

    I need to sort these muppets out. Can i complain to Comreg/Consumer Affairs regading their inept billing system?

    Cheers
    Flop


Comments

  • #2
    Raytown Rocks
    Registered Users, Registered Users 2 Posts: 814 ✭✭✭Raytown Rocks


    Flop

    If you have an issue you can indeed contact comreg.
    http://www.odtr.ie or
    http://www.comreg.ie

    same site
    They are the people to assist you.

    Chef


  • #3
    Sponge Bob
    Banned (with Prison Access) Posts: 25,233 ✭✭✭✭Sponge Bob


    and

    http://www.btireland-sucks.com/


  • #4
    Drapper
    Registered Users, Registered Users 2 Posts: 3,814 ✭✭✭Drapper


    Sponge Bob wrote:
    and

    http://www.btireland-sucks.com/

    lmfao


  • #5
    flop
    Registered Users, Registered Users 2 Posts: 197 ✭✭flop


    Thanks for the info Chef, I will be contacting them very soon in relation to my problem.

    Love the site Spongbob!!!, perhaps you should publish testimonials from dis-satisfied customers?

    Cheers
    Flop


  • #6
    wardie214
    Registered Users, Registered Users 2 Posts: 91 ✭✭wardie214


    I had a problem with them and they totally ignored me. I phoned (several times), emailed and wrote, so eventually I got on to ComReg who then got back on to BTwho in turn rang me.


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  • #7
    Sponge Bob
    Banned (with Prison Access) Posts: 25,233 ✭✭✭✭Sponge Bob


    flop wrote:
    Love the site Spongbob!!!, perhaps you should publish testimonials from dis-satisfied customers?
    Flop

    Not my site flop but if you write a glowing testimonial I suspect I know who to send it to :)


  • #8
    flop
    Registered Users, Registered Users 2 Posts: 197 ✭✭flop


    Grand, as soon as the debacle is over i'll send you the details.

    Flop


  • #9
    Sparky
    Registered Users, Registered Users 2 Posts: 22,227 ✭✭✭✭Sparky


    im really peed off with bt, there BB service is good i wont fault them on that, but there customer service as you know is crap. i have rang up about my recent bill which tbh was alot, for BB plus €216.00 and has fecked up other direct debits in my account.
    anyway i was on hold, then got through gave details and was on hold, for so long i gave up because i had plans, so ive emailed 4 times already and no reply, so i am canceling from these fckers, i dont care if their service ie BB is good, but i dont want the hastle of enormous bills.
    But im only 4 months with them so i assume ill have to fork out a cancelation fee, and i have their phone service too so do they have me between a rock and a hard place?


  • #10
    Benny_Cake
    Closed Accounts Posts: 4,105 ✭✭✭Benny_Cake


    Definitely complain to Comreg.After a few months spent pursuing these jokers about a billing problem Comreg sorted the matter out for me and got me a letter of apology in the space of a few days.Excellent service.


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