Vodafone-trying to move to prepaid from postpaid

bullrunner · 02-09-2005 11:29AM #1

I am trying to move my phone from postpaid to prepaid with Vodafone. To do this i rang their customer care line on 19th of AUg and requested a 'migration form' as they advised. This never arrived, so on the 25th of Aug i rang again and this was requested again. When i still hadn't received a form on aug 31st i rang again (the 3rd time )and again reqeusted the form. Each time I rang I was was told that the form had been posted on the days i requested it. Since i requested the form originally I have receive 1 bill and a mail shot from Vodafone...so they can't have the incorrect address.

My question is this: are vodafone trying to fob me off? Has anybody else had this problem?

20 Times 20 Times · 02-09-2005 11:32AM

I know i deal with these things on a daily basis itsvery annoying as these forms cants be got in a agents , my advice would be to ring them back again and explain the situation to them if your still not happy ask to speak to a supervisor who CAN arrange this form to be faxed emailed to you

rondjon · 05-09-2005 04:07PM

I made the same change and requested the form. Received it 2 days after requesting it.

Are you a heavy user? Maybe they don't want you to go to prepaid? I had a tiny bill so it would have been cheaper to let me go to prepaid - would probably thing they'll make more from me that way.

Dublin7 · 06-09-2005 08:45AM

If I were you I would cancel my account with vodafone and move with some other companies !

bullrunner · 06-09-2005 11:38AM

finally got the form yesterday evening...after the 3rd time of requesting it.

I cant see any reason other than incompetence for them not sending it to me....and i'm not a heavy user..i have bills of around 30e a month!

going to see how i get on on ready 2 go for a few months b4 i make any decisions on changing over to anybody else

Vodafone-trying to move to prepaid from postpaid

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