Eircom broadband order

Darwin · 24-08-2005 10:04AM #1

My local exchange was upgraded recently, so I immediately went online and placed an order with Eircom for broadband, happy at last to get rid of my expensive ISDN lines. This was August 6th. I rang today to find out what was going on - the order had not been put through for some reason. What is the point in an online ordering system where the order does not get processed? Some guy then explained to me because I was not an Eircom customer, there would be a delay in testing the suitability of my line for broadband. Also he couldn't give me a definite date for when I might get it installed. I told him to forget it, I rang digiweb, had none of this nonsense and will have my broadband in 10 working days. I simply cannot understand what Eircom's problem is? How many other people have been frustrated like me and switched to alternative providers?

jor el · 24-08-2005 10:21AM

What I can't understand is why anyone would even contemplate Eircom in the first place? I got rid of Eircom for line rental, calls as soon as I could, having already got BB from BT. They over charge and under serve for _everything_ and even though the competition have their problems too, you still get a better deal.

How many other people have been frustrated like me and switched to alternative providers?

Not enough to make Eircom cop on it would seem.

byte · 24-08-2005 07:39PM

Well, I'm on eircom broadband. Only because BT messed me about for a few weeks. I had eircom BB 6 working days after I made the order which was pretty quick. Of course the downside is the line rental, but I was too long without my interweb!

Eircom broadband order

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