CRM Cases??

Chicky · 19-03-2005 05:41PM #1

Firstly apologies if this is totally in the wrong section or if it is inappropriate - feel free to be moved or deleted if inappropriate.

Here goes anyway..... I have an assignment due into college on CRM (Customer Relation Management) which is ok except for one part which requires a review of an unsuccessful CRM Case Study. Now this appears stupid to me that a company would say that their CRM system failed but still i've yahooed and googled with no joy. So if anyone could help me on where i could find an unsuccesful or failed CRM implementation it would be great.

Again sorry if this is in the wrong place

cgf · 19-03-2005 05:44PM

Try ESAT or Eircom - their customer relationship management is legendary

Chicky · 19-03-2005 05:52PM

like the customer care lines "your call is important to us and will be answered shortly" ..... 10 mins later still waiting!!!!

Chicky · 22-03-2005 07:26PM

anyone???

optiplexgx270 · 22-03-2005 07:35PM

try IBB Irish broadband!

Then again you prob wont get a response

http://www.irishbroadband.ie/htmdocs/media_centre/interview_requests.htm

CRM Cases??

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