Play.com

Imposter · 25-02-2004 11:40AM #1

I'm just wondering has anyone else sent Play.com's customer support a query and not got a response (ignoring the auto-reply which says you'll get a response within 24 hours!)? The mail was sent 5 days ago.

My problem is that I want them to change my delivery address to an address in a different country to my credit card address. On registration they wouldn't let me do that but I've ordered from them before christmas and collected the stuff when I was home. Now i want to see if they'll let me change that address as it should be obvious it's not a stolen CC or whatever. Anyone know why this restriction is there?

Washout · 25-02-2004 11:42AM

my play.com account has a differant address for delivery than for the credit card...U surely should be able to logiin and change profile?

I did it on initial account set up

Imposter · 25-02-2004 11:44AM

The country of the delivery address is different to the country on the credit card billing address. That seems to be the problem.

Washout · 25-02-2004 11:53AM

Ouch.....Ouch indeed.

Beruthiel · 25-02-2004 12:06PM

call them
they will sort it out for you there and then, I had to call them for a different reason and they were very helpful

Krusty_Clown · 25-02-2004 01:56PM

I've found their customer service to be extremely good... Very prompt at responding to requests..

Just because your credit card has been used for a couple of transactions, doesn't necessarily
mean that your credit card hasn't subsequently been stolen.

BTW: I can change the country of my delivery address at will. You should be able to as well.

Imposter · 25-02-2004 02:09PM

Originally posted by Krusty_Clown
BTW: I can change the country of my delivery address at will. You should be able to as well.

Yes I can change it online but as soon as I order anything I get a mail saying they won't ship it because the address is in a different country.

I think I'll try calling them.

Krusty_Clown · 25-02-2004 02:27PM

Hmm.. You may have problems then, if they've specifically forbidden the practise..

Imposter · 25-02-2004 02:32PM

I'm assuming that it was done initially for security reasons that's why I want to ask them again. It's a bit of a problem when they won't even answer your question though!

Play.com

Comments