Help with Sky Ireland broadband - unable to get support from Sky customer service

Thanks all for your responses guys. The whatsapp number worked. I did get responses. It took almost 3 hours of texting back and over yesterday. Sometimes it took 10 mins for sky to respond between questions, hence the 3 hours. It started as them trying to upgrade us, move to this high speed, upgrade to x,y and z for only €€ per month, for the first 6 months, etc. I asked if I was speaking to a human or a robot as the first 5 responses seemed automated. But once I had established it was a person, they started to respond normal and helped me access the account online to see my parents package & bills. Finally after them understanding it was an infrastructure fault issue, they told me its already logged and due to be reviewed by technical support (different department) by a certain date. Finally an answer !

And we are fine with them posting out equipment, we can set it up for them.

The person is only doing their job. But Sky's customer service, which was excellent when we joined my parents up in 2015 were excellent, and for the next 5-7 years were very good, you spoke to a person in Ireland and their team were out to replace broken modems, routers, tv box, etc within days, or if it was a simple swap, tgey'd post it out straight away. Its a shame they have changed and are so poor now. Most Irish rural areas cant get Virgin as they dont have cable, they rely on Sky TV for paid service.

We bady need legislation on these service providers, tv, broadband, mobile phones, electricity, refuse collection, etc. Any service you pay for, you should be able to get real person support within a resonable time frame.