Virgin Media Launch 5Gb Broadband

Does anyone have any issues with getting Smart DNS type services to work for BBC iPlayer? My LG tv was working perfectly with getflix but after I changed over to VM and at same time I also swapped by netgear orbi to an eero 7 max it has stopped working.

My modem has an ipv6 address, could that be the issue I wonder?

Yeah, the tv is set correctly and the getflix ip address has been updated after I changed to VM.

Do you mean to disable ipv6 on the VM router or the TV? I couldn’t find a way to disable it on the VM router, do I need to ask VM to disable ipv6?

Thanks, I’ve got an Apple TV but it does have BBC in 4k, so it’s a backup that works already for me, but having it on the tv is a much better user experience

Hi, VM left a note to say our apartment building was upgraded for fibre a few months ago but 5gb is still not listed on the website. Do you have to call them or does it eventually appear on the site for those who ordered?

Got a letter through the door from Virgin Media Wholesale to say they're upgrading their network to 10Gb in my area. I'm assuming this is more so an "up to" thing that the network is capable of. But it's crazy to think that maybe some day soon 10Gb could be available in Ireland!

It's great to see Ireland having some serious speeds available. I just wish now we'd be more like our neighbours across the EU and had symmetrical upload speeds! Even half the download speed as upload would be better than what we currently have.

Yeah crazy mine has aswell. What gives?

Contacted them. Did some tests, they said will need to send a technician. Here I go removing WAS110 and returning Hub5x back to activity…

I dont know why they are sending a tech tbh. Since its so widespread at this point. Its defo nothing to do with your line as such. Although I am curious if it has anything to do with the WAS110 being in there.

The dude I spoke to went and spoke to others in the tech call center and they seemed to think it was a known issue. So who knows.

When you re attache your HUB let us know if it resolves the upload issue.

Never managed to get near 5Gb on LAN, no matter how much time and miney ive thrown at it.

Have 500Mb upload with constant good time while around 1.5Gb downloads and gave up trying to improve.

I noticed degraded upload speed over the weekend and after being contacted by a friend today who took the same package as me. I then contacted a few other fibre service users I know (South and West Dublin)and sure enough they all have degarded uploads. I have no problem with temporary changes if there is an infrasture problem but it should be communicated along with an fix ETA but there has been zero offical communication. All customers previously where getting 10% plus uploads, it's now below 5%

There has been a change somewhere in the infrasture but Virgin's customers, support staff and Technician where not made aware of this change or why.

Anyone who bought the top end packages soley for the increase in upload speeds are not recieving the package they signed up for. If you are affected by this I suggest you complain to Virgin and look for an update as to why the decision was made and how long the degraded service will be supplied to customers.

@tazzzZ @Thor @SeanPammer @digiman

Sorry for the tag but can you guys check and confirm if your upload speeds on the 5Gb have been degraded too. Mine have been cut to 200 from 500 so less than 5% up. I spoke with a virgin service engineer and he stated that was now going to be the maxium upload.

Afterwards I was speaking with Virgin customer/loyality team they don't seem to care that they have changed the upload speed to less than 50% of what it was because it's more than the 50 up they gaurantee.