Advertisement
Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/.
If we do not hit our goal we will be forced to close the site.

Current status: https://keepboardsalive.com/

Annual subs are best for most impact. If you are still undecided on going Ad Free - you can also donate using the Paypal Donate option. All contribution helps. Thank you.
https://www.boards.ie/group/1878-subscribers-forum

Private Group for paid up members of Boards.ie. Join the club.

My awful experience with Leap Card

  • 13-09-2025 12:30PM
    #1
    jimjangles
    Registered Users, Registered Users 2 Posts: 219 ✭✭


    My leap card just failed on me for no reason. It would not scan at all. I had unfortunately topped up online or rather tried to top up by 20 euros on their website. I've had to pay 2 euros instead of 1.50 for ever journey since. I asked Leap Card chat Support if I could just scan in the receipts and get a refund of the extra I paid due to being stuck without a Leap card. Chat just said no and wouldn't accept that. Now I have my replacement leap card I contacted chat to get my 20 euro topup back. They said they can't transfer and I'll be stuck waiting 3 weeks to get my 20 euro back. The TFI are holding my 20 euros ransom pointlessly for 3 weeks. This is the worst support in the world. They closed the chat on me when I said this is ridiculous and I wonder if I can do a chargeback. Terrible company to deal with. If anything goes wrong you're **** outta luck and they don't care.



Comments

  • #2
    zell12
    Registered Users, Registered Users 2 Posts: 31,967 ✭✭✭✭zell12


    Issue a customer service complaint to https://www.transportforireland.ie/support/send-a-message/ . Then, if unhappy, go to the Ombudsman



  • #3
    10-10-20
    Registered Users, Registered Users 2, Paid Member Posts: 9,507 ✭✭✭10-10-20


    Hi, sorry for your troubles. They can go faulty from use. Had you registered your leap card online? It's explained here:

    https://about.leapcard.ie/faqs



  • #4
    jimjangles
    Registered Users, Registered Users 2 Posts: 219 ✭✭jimjangles


    I issued a complaint already about my proposal of giving scans of my tickets to get a refund not being accepted and they responded with some bs saying "This will be taken into account" and did nothing. So complaining to them a second time would be a complete waste of time. They won't do anything. I'll just get the token response of "we're sorry and have taken note of this" or whatever bs bla bla bla so I might go straight to the ombudsman. Yep I had registered my faulty leap card online. I deregistered it when I got the new one.

    Post edited by jimjangles on


  • #5
    Rock Steady Edy
    Registered Users, Registered Users 2 Posts: 467 ✭✭Rock Steady Edy


    From time to time, I've had situations where the leap card hasn't closed out properly for a journey and so hasn't made a refund. I have then written a courteous email, explaining the situation and the journey and a refund has been applied as a credit.

    You haven't said if your leap card is registered. It's much easier for you and everyone to track if it is.



  • #6
    jimjangles
    Registered Users, Registered Users 2 Posts: 219 ✭✭jimjangles


    Yes I did say so it was registered.

    I deregistered it when the new replacement one arrived and registered the new one. I thought the new leap card would pick up the credit but it didn't.

    Screw it, I'll probably have to wait like 3 weeks to a month to get back my 20 euros now. No they would do nothing for me. I was on the chat to them and it was useless so I complained. They're terrible to deal with, absolutely terrible, very frustrating dealing with the TFI leap card team. Brutal.



  • Advertisement
  • #7
    Vic_08
    Registered Users, Registered Users 2 Posts: 3,114 ✭✭✭Vic_08


    TfI have outsourced customer services to Capita with predictable results.



Advertisement