Audi e-tron

Still haven't heard anything from them after my last e mail which was yesterday, Was giving them upto end of business today. So next step is call in over the weekend ask politely for my car back and a full refund and that i be back on Monday to collect the car.

In the mean time i was on to DCC about the logbook for my E tron and they told me its getting processed today, I enquired about the A6 and they told me that its registered in my name and that the logbook be sent out next week.

The car was first registered in Ireland so its not a UK import.

On the other hand it is also a fab car that suits the OP's lifestyle down to the ground, and bought at a very good price.

realistically, if they take it back and resell with one owner, what are they likely to fetch for it? OP purchase price less this figure is the compensation which should be pushed for. Somebody senior in house would have done the math.

I agree. Nothing special for the small battery.
The follow up after the error seems very shoddy also..

you’re down minimum 10k on this car by virtue of it having the small battery.

You’re being very easy going about it I think and the longer it goes on the easier it is for them to do nothing.

I am sure it’s a lovely car but that’s beside the point.

I reckon they'll offer you 5k to go away. Push for 10. They obviously do not want it back. Shake on middle ground for 7.5.

That'd be an OK result. Best of luck irrespective of what road you go down 👍

I have all ready told them that I'm happy to hand back the keys and get a full refund and my car back, Walk away no hard feelings etc miscommunication along the way regarding the advert.

But they are trying their best not to do the above, So IMO the ball is in their court so let them come up with a solution that would satisfy both parties.

Have you physically been in yet @donkey balls?

Wondering if the sales rep involved is still there? Thinking a sales manager would have short shrift with a mistake that's gonna cost the operation a chunk through depreciation like this. Nobody's fault as you say, but franchise management may not see it quite the same way unfortunately.

Still think it's hard to refuse to engage with someone if you rock up and insert yourself physically.

Yep I paid them a visit over the weekend and the sales rep is still there, Any other form of communication is via E mail so it creates a paper trail if things go south.

They told me they be in contact today so will see what they come up with, Yesterday was looking at the invoice and the model is A6 E Tron Perf S line.

Not quite correct, the buyer paid the correct figure for the small battery vehicle, he isn't out any money, let alone 10K. He has current use of a car until he hands it back, so he's not car-less. Yes there is some hassle in the back & forth with the dealer, for which he should receive an appropriate entitlement.

if he wants a big battery version of the car he has to find the additional funds to bridge the gap between the price he paid and the higher price of the more expensive vehicle (assuming similar spec). Something to sweeten it would be appropriate, but a cash payment? Nope. We are not that country (or are we?).

"Nobody's fault" as donkey balls himself remarked.

How on earth do you make out that this is nobody's fault? It is a product that was advertised by someone as something that it is not! 100% someone is at fault. The moment I spotted this error the car would have been back on their forecourt and i wouldn't have left without my old car or the value of that if it had been sold on.

I bought the car only for the bigger battery nothing else not interested in panoramic sunroof etc. The invoice is in black a white A6 E tron perf S line. If the dealer doesn't want to take the car back and refund me and give me my car back.

Well the other options are clear legal/ASA now no company likes their name splattered over the media.

I have IMO gave them ample time to resolve the issue.

I hope you get it all sorted Donkey it's a mad situation. Is this your car they have up for sale for 40k?

Etron 55 Sline

You'd want to make sure thats not a 50 before buying it!