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Advice needed for huge Leaf repair bill.

  • 20-06-2025 08:20AM
    #1
    Registered Users, Registered Users 2 Posts: 44


    I bought a new Nissan Leaf 40 kw from the local dealer in 2021(1). Recently the battery percentage started to drop rapidly as I was driving, leaving me stranded at the side of the road. After weeks in the service dept of the dealership I’m now told it needs a battery replacement. This will cost just under €10,000 parts and labour including a 50% discount on the battery.
    They tell me it’s not covered under the 160000 kilometre battery warranty, but can’t explain why. My Leaf is at 115000 k. Do I have any chance legally here? I’ve read people have tried and failed. Some advice would be greatly appreciated. Thanks.



«13

Comments

  • Registered Users, Registered Users 2 Posts: 35,923 ✭✭✭✭NIMAN


    Sounds iffy.

    Nissan have a battery warranty. Unless you have broken the mileage, I don't see how you wouldn't qualify to have it replaced FOC.



  • Moderators, Sports Moderators Posts: 18,342 Mod ✭✭✭✭slave1


    Solicitor

    My stuff on Adverts, mostly Tesla Pre Highland Model 3

    Public Profile active ads for slave1



  • Registered Users, Registered Users 2 Posts: 6,058 ✭✭✭Buddy Bubs


    I believe most battery warranties are for normal degradation below 70% within 160k kms and that's what they are trying to fob off on you.

    Of course it has degraded below 70% by sounds of it so id be fighting this one hard..



  • Registered Users, Registered Users 2, Paid Member Posts: 4,858 ✭✭✭...Ghost...


    Solicitor for sure. Dont let them wriggle out of it. Ask for an explanation. Write it down, record it and demand it in writing from them. Absolute shìte bags. If they see you are willing to go legal, they will probably do what they are supposed to do and fix the damn thing.

    Stay Free



  • Registered Users, Registered Users 2 Posts: 2,400 ✭✭✭deandean


    That is terrible!

    Wasn't there a woman talking to Joe last year with the same problem?

    IIRC Nissan's warranty covers 'battery degradation'. But her battery had 'failed' i.e. it developed a fault, which is not covered under warranty! I think that account put a lot of people off buying a Leaf.

    Good luck OP, hope you get it sorted.



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  • Registered Users, Registered Users 2 Posts: 44 Noodle Scratcher


    I was afraid it was looking like the legal route alright. Thanks for your comments and advice.



  • Registered Users, Registered Users 2, Paid Member Posts: 17,739 ✭✭✭✭elperello


    Here is a similar case.

    https://mynissanleaf.com/threads/shocking-customer-service-by-nissan-ireland-and-misleading-nissan-leaf-ev-warranty.37578/

    OP you might consider consulting a solicitor.

    They may direct you to a firm specialising in consumer law.

    Even without the guarantee the car has failed to perform within normal standard for a four year old vehicle.



  • Registered Users, Registered Users 2, Paid Member Posts: 10,037 ✭✭✭✭893bet


    it’s these stories that are crippling EV take off for the masses.



  • Registered Users, Registered Users 2 Posts: 10,009 ✭✭✭✭User1998


    CCPC is free. Try them first



  • Registered Users, Registered Users 2 Posts: 32,932 ✭✭✭✭AndrewJRenko


    What does the actual wording of your battery guarantee say?



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  • Moderators, Category Moderators, Arts Moderators, Sports Moderators, Paid Member Posts: 53,866 CMod ✭✭✭✭magicbastarder


    but can’t explain why

    have they said why they can't explain why?

    have you approached nissan ireland to complain - if they're an authorised nissan dealer, nissan ireland might take interest.



  • Registered Users, Registered Users 2, Paid Member Posts: 7,234 ✭✭✭zg3409


    Firstly avoid giving the main dealer any money. Ccpc by phone may give good advice. Can you get to work/home or do you need a replacement car ASAP? Your car insurance may cover for free a temporary car but normally limited to a couple of weeks. Can you get car home to perform local trips?

    Ideally get Nissan Ireland to make "an exception" like they did for the other person who went to the media. You may need to send them legal letters and start legal proceedings.

    In terms of cost, if you can afford it, it may make more sense in terms of time and cost to get the battery repaired or replaced at a non Nissan specialist.

    Range therapy specialist in battery swap for another used battery

    https://rangetherapy.org/

    This may only cost you a few thousands. In terms of time may only take a couple of weeks.

    Earls motors in Arklow specialise in Leaf repairs and they may be able to replace one or two battery cells and you may get away with say 2000 euro including labor.

    https://www.johnearlsmotors.ie/

    They can arrange towing if needed.

    I would go down both routes, try get Nissan Ireland to help, try see lead time and cost of repair from both suppliers above. Beware earls motors may have a 3 week wait before they can even start looking at the car so the sooner you book in the better.

    If you are good with gadgets look into phone app leaf spy and buy the matching dongle. This will help to diagnose the battery fault and if it is only one or two cells then cost to repair will go down. I recommend ringing everyone asap and noting all correspondence and lead times. Sometimes handing your car back with the keys to Nissan Ireland can help you long term, as if you get to court you need to prove car was not usable and you could not use it, if you don't have it that is easy per of, if you are still driving it that's not good proof.



  • Registered Users, Registered Users 2 Posts: 8,919 ✭✭✭BrianD3


    So the bastards are still at it and It's not just limited to Ireland either. Anyone buying any EV (espcially Renault or Dacia given their ties wit Nissan) would want to study the T&Cs of their warranty very carefully.

    https://forums.moneysavingexpert.com/discussion/6498524/ev-battery-warranty-on-nissan-leaf-nissan-wont-fix



  • Registered Users, Registered Users 2 Posts: 401 ✭✭Gerrymandering reborn


    I think this is very bad form.

    I'm hardcore ICE but am open to electric if it can save me money.

    I thought these big battery replacement bills were a thing of the past as the individual battery modules could be changed, is that not that the case?



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators, Paid Member Posts: 53,866 CMod ✭✭✭✭magicbastarder


    but the issues bmw engines crapping themselves en masse ten years ago, or whenever, didn't.

    i know someone who had the timing chain issue in his five series, and it took months of wrangling with BMW to get it sorted, and even with that it was not free for him.



  • Registered Users, Registered Users 2, Paid Member Posts: 10,037 ✭✭✭✭893bet


    I don’t disagree. But an ice engine crapping themselves is not something totally unknown.

    Vs the fear of a battery that could cost 10-20k and is only a main dealer job for the most part etc.



  • Registered Users, Registered Users 2 Posts: 7,347 ✭✭✭KCross


    +1 on the legal route.

    And +1 on elperello's comment….

    Even without the guarantee the car has failed to perform within normal standard for a four year old vehicle.

    So, even if their battery warranty has some sneaky T&C that gives them wriggle room I dont think it will completely absolve them as the battery can reasonably be expected to last longer than 4 years.

    You need to dig in and go legal if Nissan Ireland wont play ball.



  • Registered Users, Registered Users 2 Posts: 10,269 ✭✭✭✭Oscar_Madison
    #MEGA MAKE EUROPE GREAT AGAIN


    +1 on the “reasonable expectation” route- a solicitors letter might do the trick but really I wouldn’t be putting my hand in my pocket for this at all - full fix or money back on car is what I’d be holding out for - the solicitor itself will cost you a not so small fee in the first instance anyway.

    I don’t care if these are “isolated incidents” or more common than we think- the EV industry is trying to hoodwink consumers on their so called guarantees - Nissan are known for only covering certain degradation on their battery guarantees- I think it was 2023 or 2024 before they changed it to cover other issues



  • Registered Users, Registered Users 2 Posts: 5,066 ✭✭✭homer911


    115k Kms in 4 years sounds like it's had the life charged out of it, probably on fast chargers?

    That being said, a warranty is a warranty..



  • Registered Users, Registered Users 2 Posts: 1,685 ✭✭✭con___manx1


    Tell them you got legal aid with your car insurance and it will cost you nothing so you are 100% going down the legal route. Even if that's not true I would tell them that to put the frighteners up them and sort it quicker for you.



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  • Registered Users, Registered Users 2 Posts: 468 ✭✭rodneytrotter15




  • Registered Users, Registered Users 2 Posts: 246 ✭✭patmahe


    Its stories like this that keep me out of electric cars, 10k for a new battery on a 4 year old car and they're doing you a 'favour' getting for you at half price? Sorry for your trouble OP, hope you get sorted soon.



  • Registered Users, Registered Users 2 Posts: 44 Noodle Scratcher


    hi, just some more details…


    The dealership is telling me it’s Nissan that are playing hard ball here and that they’re the good guys!

    They did give us a garage car as a replacement but I’m sure they’ll be looking for it soon.

    Car was used to go from Galway to Kerry every few weeks and of course fast chargers were used because what else are you supposed to do?

    The 50% discount on the battery was a “goodwill” gesture from Nissan Ireland.

    The wording on the guarantee is sparse but we do have a letter signed by dealership manager which says battery covered up to 160k.



  • Registered Users, Registered Users 2 Posts: 44 Noodle Scratcher


    dealership can’t say why. I’ve asked them to get it in writing from Nissan Ireland what’s wrong with it, why the battery failed and why they won’t honour the warranty.



  • Registered Users, Registered Users 2 Posts: 19,344 ✭✭✭✭ELM327




  • Registered Users, Registered Users 2 Posts: 8,919 ✭✭✭BrianD3


    Nissan UK are still persisting with this nonsense so presumably the Irish distributor is doing similar.

    https://www.nissan.co.uk/owners/car-warranty.html

    EV DEDICATED COMPONENTS WARRANTY -
    Includes: lithium-ion battery, Motor, Inverter, VCM, Reduction Gear, PDM, Charge Connector and Cable 5 years warranty or until 60,000 miles

    EV LITHIUM-ION BATTERY STATE OF HEALTH GUARANTEE ** - 8 years warranty or until 100,000 miles

    **The Nissan EV lithium-ion battery state of health guarantee protects against battery capacity loss (less than 9 bars out of 12) as shown on the in-vehicle capacity gauge for a period of 8 years / 100,000 miles.



  • Registered Users, Registered Users 2 Posts: 15,363 ✭✭✭✭Flinty997


    This isn't the entire EV industry though. It's Nissan cost cutting by not covering their warranties.

    I'm sure Nissan would appreciate some publicity at the moment considering they just launched the new Leaf.



  • Registered Users, Registered Users 2 Posts: 328 ✭✭pauly58


    I watched Nobby's review of the new Leaf & it's good looking alright but buy a Nissan, no thanks. They could be gone anytime with the massive losses they're making. Sorry to hear your problems OP but in light of the dealings I've had with Nissan Ireland I'm not surprised, hope your solicitor can shake things up for you.



  • Registered Users, Registered Users 2 Posts: 10,269 ✭✭✭✭Oscar_Madison
    #MEGA MAKE EUROPE GREAT AGAIN


    I know my view differs from others here on this forum but I go back to the simple premise that car manufacturers use to sell the idea of a new EV car to those not yet “converted”- “less moving parts, more reliability” - that’s essentially what they’re saying - but yet, when issues do arise, it’s the consumer that has to fight their corner- manufacturers have to support consumers more



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  • Registered Users, Registered Users 2 Posts: 15,363 ✭✭✭✭Flinty997


    Theres a litany of issues with ICE vehicles that had to have class actions because of manufactures failure to honour warranties. A new one is making excessive oil use not a warranty issue so the engine will eventually fail but not within warranty. VW had at one time issues with ABS units which was 2k repair, covered under warranty in UK but not Ireland. They have expensive headlight failures not covered.

    Its naive to think and misleading to suggest issues with warranty cover is solely a EV issue.

    The sheer avalanche of anti EV bias in the media for sure means every issue is over reported and thus has a big effect on take up. But also it's a very poor reflection on Nissan that they do this.

    It will effect future nissan sales.



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