Fraud from scam call

Once your card has been cancelled, fraud team investigates to figure out if it’s genuinely fraud. Once that’s established they can credit your account via visa/mastercard chargeback. There’s no set time period for refunds, but usually within about 4 months maximum - generally far sooner. Depends also factors such as whether you willingly gave access to your account, reciepts/correspondance might be needed. And no guarantee of getting full amt back. Reporting fraud asap helps a lot in order to get credited.

Presume it was ‘card security’ (scam)ringing that your account was comprimised. Happening a lot nowadays! Hope it works out 🤞

Btw
-To access cash you need to go to a branch while new card is sent out

Smart thinking with the Revolut! Friend of mine had fraud transactions from his current acc recently - no idea how it happened! Pretty much everyone is being phished/scammed (attempts at the least)nowadays -harder to tell whats real vs fake! Awful feeling when it happens too -hope you feel ok and get to clear the head 🙂

-Banks nowadays set delays on money going through so hopefully you get it all back.

as long as you didn’t approve the payments via 2FA you will be ok I would say.

They might say you did it willing unfortunately

To be honest I'm not surprised their scams are getting more sophisticated. Doesn't help that they've moved their call centres to India where let's face it our details will eventually be compromised. I had an issue recently and called and I was told they couldn't help me I asked what their purpose was and they said sorry maam I can't help, I asked to speak to an supervisor sorry maam they have the same answer, so after taking a half day off work to go to a branch where there is no staff only a meet and greet and shown to the customer service desk who couldn't help. Was told to ring customer services. I was angry and had enough and closed my account as I had enough at that stage . Opened a current account with credit union down the street with actual members of staff that interact with and want to help, after being a bank customer for 30yrs I don't think I'll go back.

not to rub salt in the wounds OP, but I’m with BOI myself and they really couldn’t make it any clearer in their texts..

Do not share your Apple Pay activation code with anyone, even BoI. Code is XXXXXX. Valid for 30 minutes. If you did not request this, contact us at once.

Anyone who has fallen for a scam, can’t belive they fell for it & can feel angry at themselves.
If someone’s in any way distracted at the time, the massive sense of urgency by ‘fraud squad’, knowing card numbers, phone, bank… in the heat of the moment it can make sense. Coupled with that , if they have your name. Plus, you probably made that ‘recent’ purchase which they’ve ‘flagged’.

…One positive, if it happens once, the likelihood of falling for a scam again I’d imagine is greatly reduced.

Honestly … I’ve no idea! But, it take it as a positive that they’re going to get back to you pretty soon. I get the impression that getting money back from Bricks&Morter banks is easier than Revolut scams. You seem to be taking it in your stride anyhow 🙂

… textbook scammers. 🙁 Bad Karma. Hope you get the full refund. (Deleted joke).