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Etihad compensation for missed connection

  • 26-03-2025 12:51PM
    #1
    phunkadelic
    Registered Users, Registered Users 2 Posts: 985 ✭✭✭


    Just some feedback in case some people are in the same boat. I flew Dublin To Kuala Lumpur a few weeks ago, via Abu Dhabi. I only had 1.5hrs in Abu Dhabi, so it would be tight regardless. Dublin to ABU was delayed by 1.5hrs, so missed the connection.

    We landed in ABU and were corralled towards an area which had boarding passes for new flights the following day. I think about 12 flights were affected, to Bangkok, lots of cities in Asia, cities in Oz, these all seemed to have a 1.5hr connection time too. I stayed in an average hotel overnight, and about 4hrs later had to head back to the aiport for my new flight. Overall I landed in my destination about 12hrs late.

    I wasn't sure if this met the compensation requirements (was it a 1.5hr delay or a 12hr delay). Anyway I lodged a complaint online with etihad and they offered me €600 compensation, or €820 in Etihad credit.

    So for anyone in the same boat, submit the feedback form and they will respond within a few days.



Comments

  • #2
    A350-900
    Registered Users, Registered Users 2 Posts: 101 ✭✭A350-900


    It is the delay arriving at the final destination that counts. Glad you got sorted easily.



  • #3
    JVince
    Registered Users, Registered Users 2 Posts: 1,946 ✭✭✭JVince


    This from a travel site I use, so looks lie you have a valid claim unless the initial delay was outside the control of the airline. In that case you can only claim reasonable expenses

    Historically most non-EU airlines have claimed that EU261 did not apply in situations like you've described due to the delay not occurring within the EU, and the legislation itself wasn't clear on whether these type of delays were covered or not.

    This changed in May of 2018 when the European Court of Justice ruled in "Wegener v Royal Air Maroc" and stated that if the trip commenced in the EU, then the entirety of the trip was covered by the legislation - including subsequent connections that occur outside of the EU. This ruling creates a precedent that then applies for subsequent claims under EU261.

    Of course, the usual rules around EU261 apply - including exceptions for certain delays that are excluded for purposes of compensation - but in general this would be considered a covered delay



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