Switching electric/gas providers (see first post for links)

yes, just 12 days left to 'Le Crunch' and no sign of a new offer. Maybe the Flogas staff are too busy playing pool in their shiny new offices and we wont get it till next week. If nothing by next Monday then its off to Energia by the looks of it. No complaints there as their billing system and app are pretty user friendly. But also under no illusions that we will face a 10% price hike within a few weeks of signing up.

Would not recommend. They will charge you €50 if anyway possible.

The contract ends on 31/3/2025 as it does for most others who signed up to the affinity deal last year.

I rang flogas earlier, they offered me 26c a unit. I said I'll be moving so as energia is better value, she said I can't move until 1/4 and to call back on the 28th to see if there are any better prices then

was talking to cs rep this morning in Flogas. He said that a renewal email for BWG Affinity will be sent a few days prior to end of contract - he believes it will be a very good offer but didn't have details yet.

Renewed with FG at unit rate of .0809 inc vat and standing charge of .3769 its a variable rate

This is just for Gas anyone got any better as have 14 days grace

Customer support referred me to the FG website and told me to select " current customer " to see the rates I would move to which are 26.68c/kwh and €257.38 sc , both including VAT.

As it stands now I will be moving to Energia on April 1st, unless something better arises in the meantime.

Less than 12 months and they clawback the credit too at least in all the full terms and conditions I've seen.

My BWG deals with Flogas expire 25th March (Gas) and 31st March (Electricity). Other than the letters confirming the expiry of the contracts, and the wonderful news about their new head office, I havent had any contact. So I am working on the basis that I will be switching from them on the expiry dates.

Just checked bonkers.ie to see what Gas deals are out there, and the best option seems to be a renewal with Flogas (28% Loyalty Discount). This is a variable tariff, but is at the exact same rate as the expiring BWG fixed rate deal (€151.19 standing charge and €0.08091 per kWh incl VAT). Obvious risk is that prices may rise, but otherwise seems OK.

https://www.bonkers.ie/compare-gas-electricity-prices/flogas/RTJ4QM/loyalty-gas-28pc-existing-customer/

I wonder if this is the renewal deal that they mentioned in the letter last month, but being offered via bonkers rather than directly to customers?

I think best approach is already decide what will be your new plan and keep waiting till 31st of March.

if they send an offer till then (which I doubt) then we can consider it, else, we can call Flogas and ask for loyalty team to match the Axa Energia deal, if they can’t match it (most likely) then it’s time to move to Energia.

I think customer support either doesn’t have to update info or giving vague answers to defer the question.

I doubt Flogas will send an email with a brand new offer. Right now if you know the correct plan ids on their website you land to “premium offers” page which only accepts bwg, certa and possibly some other company named email addresses. Then it says offer is sent to the email address. So I doubt they will expose the numbers to public.

so I guess its most likely time to say goodbye to Flogas

Thanks. So stuck with them now for 12 month.

Reward your loyalty eh?😤

I think in business terms it's called churn. It's built into their plan that they will lose customers every year but that that they will also gain new customers.

Not enough people change, that's the problem.

If more people were prepared to move they'd soon change their minds.

A large percentage of people never move. They have this mistaken loyalty 🙄

They aren't.