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https://www.boards.ie/discussion/2055940817/signature-rules

engineer report for a faulty car - Complaint to SIMI

  • 07-03-2025 03:51PM
    #1
    dubliniift
    Registered Users, Registered Users 2 Posts: 291 ✭✭


    A particular dealership is ignoring the issue with steeting vibrations for over a year & steering noise due to mount. Only accepted it now after another dealer accepted it as an issue. This other dealer changed air bag module and mounts both recommened by TSB from Brand. Steering noise is gone, however, vibrations still remain at certain speed - Not a tracking issue as many cars from that year batch has this issue at same speed across the world. Brand which manuf the car knows the issue and has released TSB.

    Going to SIMI for now and will appreciate a good reference for engineer report. Will follow up with court later, cost is fine.



Comments

  • #2
    GavPJ
    Registered Users, Registered Users 2 Posts: 1,311 ✭✭✭GavPJ


    Edge Anderson & Company – Just another WordPress site

    Got rear ended by a taxi driver who tried to blame me. These guys fought my corner

    and proved what the taxi driver was saying to be complete nonsense.



  • #3
    Seth Brundle
    Moderators, Politics Moderators Posts: 42,846 Mod ✭✭✭✭Seth Brundle


    https://www.boards.ie/discussion/2058400026/engineer-report-for-a-faulty-car-complaint-to-simi

    Going to SIMI for now

    Why? They represent the motor trade, not the customer. I wouldn't expect them to do much, if anything, for you.



  • #4
    MojoMaker
    Registered Users, Registered Users 2 Posts: 5,475 ✭✭✭MojoMaker


    Going to SIMI is a total waste of time. They work FOR the motor industry.

    The consumer protection agency might be interested.



  • #5
    kirving
    Registered Users, Registered Users 2 Posts: 6,273 ✭✭✭kirving


    What car is it? Hyundai have had know issues with some steering racks.

    I imagine an experienced mechanic can diagnose it very easily.

    Does it only happen turning in one direction?

    Does the car have any lane centering functions?

    My own car (Mercedes) can has a funny issue with the Lane Centering. If I hold the wheel with juuuust the right amount of very gentle pressure on certain curves on the road, and fighting ever so slightly against the lane centering, I can induce this kind of feedback loop where vibrations visibly shake the wheel back and forth.

    It's a combo of the Lane Centering tuning, road vibration, torque sensor, motor response, and flexibility in the tyres/suspension/steering rack, and me trying to put the car in a position in the lane it's not happy with. It shouldn't occur really, but it's very difficult to design a control system that works flawlessly in absolutely every scenario.



  • #6
    _Kaiser_
    Registered Users, Registered Users 2 Posts: 29,252 ✭✭✭✭_Kaiser_


    https://www.boards.ie/discussion/comment/123242218#Comment_123242218

    Fantastic marketing though that many people seem to believe they're some sort of regulator/consumer rights watchdog.



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  • #7
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,013 Mod ✭✭✭✭Hellrazer


    https://www.boards.ie/discussion/comment/123243094#Comment_123243094

    Ive had experience with them and to be completely honest in the two cases I had ( at dealer level) the customer won one case using the SIMI complaints procedure and in the other case the outcome went the dealers way.

    I wouldnt write them off as a starting point for a complaint.



  • #8
    Del2005
    Registered Users, Registered Users 2 Posts: 19,180 ✭✭✭✭Del2005


    https://www.boards.ie/discussion/comment/123243423#Comment_123243423

    But there is no requirement to use them and our consumer law is strong, Garages have done a great job of making people think they are exempt from consumer law.



  • #9
    PukkaStukka
    Registered Users, Registered Users 2 Posts: 2,232 ✭✭✭PukkaStukka


    https://www.boards.ie/discussion/comment/123243642#Comment_123243642

    100% correct. It's mutually exclusive for a body like this to be both a regulatory and representative body. The Law Society drew similar criticism in the past.

    Nor is the industry exempt from consumer legislation, the Sale of goods act being a case in point.



  • #10
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,013 Mod ✭✭✭✭Hellrazer


    https://www.boards.ie/discussion/comment/123243642#Comment_123243642

    I dont know where you are getting that from so feel free to share any examples of where Garages have "done a great job of making people think they are exempt from consumer law"

    Consumer law states that the first point of contact is the "seller" so the OP goes back to the dealer. The dealer is then given the right to "repair, replace or refund"

    I highly doubt this case is going on for over a year - no dealer in their right mind would leave a customer in this situation and I for one have never seen it happen in 30 years in the trade having been a manager in at least 10 dealers over the years.

    For example we carry out a TSB on a car and the car comes back with the same issue - its escalated to manufacturer level, then the manufacturer gets on to the factory - this process takes at most a few days - not a year. Usually they are very quick to come up with a fix.

    We arent being told the full story here.



  • #11
    Flinty997
    Registered Users, Registered Users 2 Posts: 14,165 ✭✭✭✭Flinty997


    I dunno how you've never seen it. The majority of my (and family) dealings with dealers over my lifetime have been very poor. A minority of interactions have been up to reasonable standard. Personally I find it all absolutely credible.



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  • #12
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,013 Mod ✭✭✭✭Hellrazer


    https://www.boards.ie/discussion/comment/123243708#Comment_123243708

    Really that bad?

    Maybe I just cared more about customers than other dealers did - Honestly I would never have left a customer in this situation for this long.



  • #13
    Whocare
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭Whocare


    https://www.boards.ie/discussion/comment/123241469#Comment_123241469

    Out of curiosity what was taxi driver saying 🤔 you Reverse into him ?



  • #14
    Flinty997
    Registered Users, Registered Users 2 Posts: 14,165 ✭✭✭✭Flinty997


    Absolutely and all large main dealers. Ranging from trivial to major items. Not resolving issues was a common trait. The lack of care, attention to detail, or interest other than billing at large main dealer speaks volumes. I note in Harrys Garage they had similar issues with a dealer having poor customer service.

    I've never understood the point of SIMI. Whatever value it offers is poorly communicated, and the lack of any significance for consumers devalues it to irrelevance for me.



  • #15
    CMOTDibbler
    Registered Users, Registered Users 2 Posts: 9,729 ✭✭✭CMOTDibbler


    https://www.boards.ie/discussion/comment/123243836#Comment_123243836

    They're primarily a lobby group for the industry.



  • #16
    Del2005
    Registered Users, Registered Users 2 Posts: 19,180 ✭✭✭✭Del2005


    https://www.boards.ie/discussion/comment/123243661#Comment_123243661

    The OP has gone back to the garage multiple times with the same issue. Consumer law is the 1st repair is permanent, if it is not resolved then it's replace or refund.

    You have even posted the garages procedure for fixing things, the problem with the procedure is that seller doesn't get multiple attempts to fix the problem. That's how garages have fooled people into thinking they are exempt from consumer law.



  • #17
    Flinty997
    Registered Users, Registered Users 2 Posts: 14,165 ✭✭✭✭Flinty997


    Seems this is an issue to push with the head office of the brand..



  • #18
    goochy
    Registered Users, Registered Users 2 Posts: 4,986 ✭✭✭goochy


    They said its under dealer warranty



  • #19
    beachhead
    Registered Users, Registered Users 2 Posts: 3,489 ✭✭✭beachhead


    https://www.boards.ie/discussion/2058400026/engineer-report-for-a-faulty-car-complaint-to-simi

    Time for you to go to the dealer/distributor head office and park your car on their lawn if not making any progress



  • #20
    GavPJ
    Registered Users, Registered Users 2 Posts: 1,311 ✭✭✭GavPJ


    https://www.boards.ie/discussion/comment/123243828#Comment_123243828

    He said I turned left across his path into the bus lane and the passenger side of my car

    collided with the front of his car. All the damage was to the back bumper of my car so what

    he was insisting happened was impossible. He had it all on dash cam but wouldn't hand it over

    to the Gardai, his insurance company, my insurance company or my solicitor. Baffling really.



  • #21
    dubliniift
    Registered Users, Registered Users 2 Posts: 291 ✭✭dubliniift


    https://www.boards.ie/discussion/comment/123245350#Comment_123245350

    SIMI came back and said they only deal with used cars.

    Post edited by dubliniift on


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  • #22
    dubliniift
    Registered Users, Registered Users 2 Posts: 291 ✭✭dubliniift


    https://www.boards.ie/discussion/comment/123244658#Comment_123244658

    Thanks. SIMI said they only deals with Old cars and this looks like an issue with Brand and not dealer. Brand say deal with dealer. Court time then.

    There are a few reasons why a complaint would be ruled outside of the scope of our service, one of which are issues with vehicles that have been purchased brand new, our service only extends to second hand used vehicles.

    Post edited by dubliniift on


  • #23
    dubliniift
    Registered Users, Registered Users 2 Posts: 291 ✭✭dubliniift


    https://www.boards.ie/discussion/comment/123243661#Comment_123243661

    Google about this issue - Did you? Youfind easier to express doubts. Anyways, I can share xx digit plus emails. But then will you acknowledge your 30 plus years of experience is perhaps not 100% gospel truth or say you work in same industry. Later I won't say as I trust people. I can find emails from even earlier in 2023.. Email from brand from 2023. Can share many more.

    Screenshot_20250314_000337_Gallery.jpg
    Post edited by dubliniift on


  • #24
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,013 Mod ✭✭✭✭Hellrazer


    https://www.boards.ie/discussion/comment/123262789#Comment_123262789

    Hold on there - Im with you on this - theres no way you should be dealing with this 12 months later.

    I explained the procedure that usually happens with something like this - dealer »manufacturer/ distributor »>factory and then a reply from the factory with a fix - but there is no way it should take this long.

    If you want to Private message me the details I can try make a few calls for you and try find out whats going on - just the make , model and reg.



  • #25
    mk7r
    Registered Users, Registered Users 2 Posts: 963 ✭✭✭mk7r


    https://www.boards.ie/discussion/comment/123243661#Comment_123243661

    To be fair I think they are right about the garages and consumer law thing as someone who works in the industry.

    Engine and gearbox warranty is common but there was no such thing, the whole car must be covered bumper to bumper when a car is sold new or second hand regardless of warranty.

    Also garages can't sell without warranty or sold as seen, it's only possible to move a car like that through a registered auction but it happens all the time.

    Also garages are only allowed one chance by law to fix a problem, if it returns then the customer legally must be given a replacement or a full refund there are no other options or grey areas. It's not legally acceptable to escalate to the manufacturer for a second fix but we both know in the real world all of these things do happen on a daily basis



  • #26
    dubliniift
    Registered Users, Registered Users 2 Posts: 291 ✭✭dubliniift


    https://www.boards.ie/discussion/comment/123264028#Comment_123264028

    Thanks a lot. DM sent. I noticed your message only now.



  • #27
    goochy
    Registered Users, Registered Users 2 Posts: 4,986 ✭✭✭goochy


    More than one chance to fix . Think more reasonable attempt to fix



  • #28
    dubliniift
    Registered Users, Registered Users 2 Posts: 291 ✭✭dubliniift


    https://www.boards.ie/discussion/comment/123341704#Comment_123341704

    Not sure, what you had meant. Guess you meant they made reasonable attempts to fix? -



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