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Mechanic charged me for a simple check and not a service

13

Comments

  • Registered Users, Registered Users 2 Posts: 1,567 ✭✭✭NewClareman


    Maybe he was going to use a block (or two) and a block(s) of wood!

    If I asked for an oil change I would have expected it to be done..



  • Registered Users, Registered Users 2 Posts: 9,830 ✭✭✭CMOTDibbler


    The point about the fuel fill was that this is the minimum expense a car owner will face and it's usually more than the quoted fee from that mechanic. Your contention that this could be a large expense for some people is true, but not if you own a car where such expenses are as routine as filling up.

    The OP might not know, but since they clearly specified "other things that they could have done themselves" points to the mechanic detailing these "other things" which would be expected. Can't really see them handing over an invoice and not explaining what it's for. And if that were the case, you'd expect the customer to insist on an explanation.

    To me, the OP had an expectation of work to be done without actually specifying it. So it seems not to be exclusively about the money rather than the gap between expectation and reality. And that's a communication issue.



  • Registered Users, Registered Users 2 Posts: 11,411 ✭✭✭✭User1998


    I imagine OP could have easily said “No thank you, I’d like you to waive the €60 charge and change the oil & filter regardless of mileage and charge me accordingly” and all would have been sorted.



  • Registered Users, Registered Users 2 Posts: 9,830 ✭✭✭CMOTDibbler


    If the mechanic was a cowboy, they'd have polished up the oil filter, cleaned off the air filter box and charged the guy for a full "service" and he wouldn't have been the wiser.



  • Registered Users, Registered Users 2 Posts: 1,263 ✭✭✭fatbhoy


    The price charged of €60 is very reasonable. From your op, it seems you don't think so. Maybe explain why you think their time would be worth less in your opinion?

    So the garage/mechanic €60 for 30 minutes work. What would the mechanic himself be paid for that 30 minutes, does anyone know? I guess it depends on whether they own the business or are just working there. I know that there are overheads to be paid too, although I'd imagine that they're not huge for in a garage business.



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  • Registered Users, Registered Users 2 Posts: 9,830 ✭✭✭CMOTDibbler


    I challenge you to open your bonnet and check the dipstick in two seconds. 🤣

    I would suggest that calling somebody a cowboy for charging €60 is a bit of a stretch. Even if he did the bare minimum and took ten minutes to do it, his time is still worth money. Too many people seem to think that expertise is not worth paying for because "I could have done it myself".

    But again, we're getting hung up on the money. I don't think this is the issue. To me it's simply a communications problem.

    My point is we dont know.. most likely he did a fine job, however something caused the OP to question the mechanic..

    We know what caused him to question the mechanic (although he clearly didn't actually question him). He expected a service to be done and the mechanic had a look and advised him he could wait until the car reached the service interval.



  • Registered Users, Registered Users 2 Posts: 27,720 ✭✭✭✭Larbre34


    You're paying for his time, at his rates.

    30 mins at €120 p/h is very typical.

    Maybe learn to find your own car's service intervals



  • Registered Users, Registered Users 2 Posts: 9,830 ✭✭✭CMOTDibbler


    We don't know how much mileage he does for a year. You're making an assumption based on nothing other than the length of time from the last service and an assumed service interval. Service interval for a Kia Rio is 15k for petrol and 30k for diesel. We don't know which it is, but even at the lower 15k, he's done 8k in 18 months, which is about 5.5k a year. If it's the diesel, then that changes to over 15k a year. Also the mechanic clearly knew what mileage they were doing because according to the OP they had sight of the service record from which they arrived at the 7k remaining on the service interval.

    And yes, it's accepted that an oil change should be done annually or at the service interval, whichever comes first. OP should have specified that they required one, but clearly didn't. And they still could have insisted when collecting the car, but didn't.

    Most of the issues here seem to come back to communication. Not sure why the mechanic is being blamed for lack of communication as they clearly stated what was done and why. It's up to the customer to challenge that if they don't agree.



  • Posts: 0 ✭✭ [Deleted User]


    I understand the lack of communication angle as it might sound like that, but with picking up the car after working hours and being there for a full day, I did ask for a service and they did ack that at the time. I have no idea what I was charged for. Yeah, I could get all agro about it but I only fail here as they clearly do not care. I was dumbfounded when they told me and one thing I did ask them to check, they only did during the call. They've lost business from one customer, which might only be a few hundred a year, but multiply that for a customer and losing the word of mouth. Maybe they don't care…well for them. Maybe I'm better off in the long run as well as I like the confidence that something done what you asked as per the communication request.

    The money is only one aspect of my concern. Now I carry the stress of knowing if another year without an oil change is bad for my engine. What else was skipped from the service I asked…a spark plug near it's end. I get my car service under the guise that I can live stress free until the next service (providing nothing ad-hoc goes wrong) as I try to look after my vehicle. If I stick with them and I do get what is termed a "service", would I trust that they did a full service or partial service. Do I need go through an itemized list and be pedantic.

    Maybe post-Covid people stopped caring. I notice restaurant service has gone to the dogs in so many areas. But that's another topic (restau"rant")!



  • Registered Users, Registered Users 2 Posts: 9,830 ✭✭✭CMOTDibbler


    Having read the OPs latest post, I've had enough of this. It's a drip drip of information and contradictions. In the first post they specifically said the mechanic said they'd checked the oil and some unspecified other things. In the latest post they now say there was no communication.

    That's enough for me.



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  • Registered Users, Registered Users 2 Posts: 19,326 ✭✭✭✭bucketybuck


    I know one thing the mechanic did not do. I know that he did not perform an oil change that in his professional experience was not needed. He would have gotten paid for it, but he professionally advised the customer correctly despite that.

    So thats one thing we know he didn't do, one piece of evidence from the OP that indicates that he is an honest man.

    You on the other hand can offer nothing to say he wasn't honest. Absolutely nothing.

    The irony is that you keep blowing on about "assumptions" while your own posts are nothing but assumptions from top to bottom.



  • Registered Users, Registered Users 2 Posts: 19,326 ✭✭✭✭bucketybuck


    You are literally complaining about a mechanic trying to do the right thing by you, even when it costs him money.

    Its just the worst kind of customer, convinced they are right even when they themselves know that they don't know anything about the job.



  • Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭corks finest


    dealer- vac pump

    Halfords for Jack etc



  • Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭corks finest


    I use the vac pump for 2 oil changes

    3rd one I use it and then drain remainder from the sump



  • Registered Users, Registered Users 2 Posts: 11,411 ✭✭✭✭User1998


    Realistically the mechanic probably should have called OP and confirmed with them that he doesn’t really think its due a service and should have given OP the option of cancelling the service or continuing with it. And should have given a price over the phone for both options. Because realistically an oil and filter change probably isn’t going to be any more than €120 depending on the car so you’d nearly rather just spend the extra €60 and get it done at that point. I don’t think the mechanic took advantage of them at all tho.



  • Registered Users, Registered Users 2 Posts: 5,502 ✭✭✭goochy


    If he knew about cars he wouldn't have gone to garage . What makes you think because u buy a jack and you u do now ?



  • Posts: 0 ✭✭ [Deleted User]


    Lots of negative comments coming my way. The communication requested an oil change (after one year of car use and about 10km of driving). Dropped car off after waiting weeks for an appointment. Heard nothing all day for when the works should have been done. Then late in the evening, I ran to pick up the car and then they told me the news. I asked about the another item that needed checking and they said they'd check that quickly. When I asked how much, the price seemed picked out of the air.

    I did use the mechanic for the last service. This is the first time I've experienced this kind of behavior. I've never had a mechanic not do what was asked for something as basic as a service (oil change). The haters can say what they like, but this is not right to me.

    Like I said previously, I've argued in the past and such people do not care, so it's easier to find another mechanic or even a better mechanic I used but with the hassle of distance. Piece of mind says a lot, so it's worth it.



  • Posts: 0 ✭✭ [Deleted User]


    Just got caught up with other items at home, family, work. Never even thought of having to service a car as I was content with mechanics doing that, but now this experience has changed my mind. Do we not all have an incident happen and then take things into our own hands. Not sure why people have to be so negative. I did not force you to read my post.



  • Moderators, Politics Moderators, Paid Member Posts: 45,111 Mod ✭✭✭✭Seth Brundle


    Details get added to the story each day - would it not have been easier on everyone for you to have given the full picture to us last week?

    Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/ .



  • Posts: 0 ✭✭ [Deleted User]


    Just online battles as this stage. Bottom line, I asked for something and it was not done. Not something I've experienced in the past. Thanks to those for the helpful comments.



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  • Registered Users, Registered Users 2 Posts: 9,830 ✭✭✭CMOTDibbler


    Like I said in the post you replied to, just a drip, drip of information, some of it contradictory: 18 months becomes a year and a lot of it opaque: "other things", "another item".

    And we eventually get a mileage figure, but it's not clear if that's from the last service or some other milestone.

    That's why you're getting negative comments.



  • Posts: 0 ✭✭ [Deleted User]


    NP. Letting this good now. I'll just switch mechanics.



  • Posts: 0 ✭✭ [Deleted User]


    Duly noted. Understandable. No receipt was given.



  • Registered Users, Registered Users 2 Posts: 5,502 ✭✭✭goochy


    Op , the problem is you dont know about cars but you are questioning someone - mechanic - who does - and now you think you can buy tools and become one - just not respecting someones trade



  • Posts: 0 ✭✭ [Deleted User]


    Untrue. I've taken on things in the past where tradespeople did not do a great job and I managed just fine. Some occasions in life require that we step up and take on a challenge!

    Lots of layers here: no receipt did not do what was asked (oil change after 1 year of driving-8km), and made up a figure over the phone, no phone call to mention that a service was not done, one specific item to do with a dashboard light was not checked until I rang about picking up car, and waited weeks for an appointment.

    My last visit over a year ago was a completely opposite experience where I had no doubts.

    These are a trial of events that I've never experienced in my 20+ years of vehicle ownership.



  • Posts: 0 ✭✭ [Deleted User]


    Anyway this could go on and on. Simple solution is to switch mechanic and perhaps learn some basics myself.

    Thank you all for the discussion.

    Post edited by [Deleted User] on


  • Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭corks finest


    my experience is

    Find a reputable guy through family/ friends

    Stick with him

    Build up a relationship.

    Be reasonable and he will go the extra mile,

    If the bill quoted is say e90

    Give the man a e100

    I know as a decorator on day work( cheap fir both parties)

    A e5/10 fr a fish super is greatly appreciated



  • Posts: 0 ✭✭ [Deleted User]


    You sound more annoyed than me! I hope good fortune comes your way!



  • Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭corks finest


    tradesmen serve an apprenticeship

    Not a 20 minute you tube tutorial



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  • Registered Users, Registered Users 2 Posts: 429 ✭✭Banjo Carney


    You know what they say if you can piss you can paint 😊 (joke)



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