Aer Lingus - Advance Passenger Information - Oops! We couldn't add this data dashboard.apis.failure

Flying to US in couple of weeks, tried to add the API and keep getting "Oops! We couldn't add this data dashboard.apis.failure".

Rang Aer Lingus customer service, got through to someone who literally didn't have a clue what API was - said all he could take was my passport number. Wouldn't take "address while in US". Asked to speak to someone else, was told they would tell me the same thing. Asked again. Came back and told me he had "approval" to take API information from me as website wouldn't work for me.

Asked me what information I'd like to provide. I said well that is up to Aer Lingus to know what I need, but I understand it includes passport, dob, address in USA etc. He takes information and says that's it all done.

I say ok, I'll just see if website confirms API added, and he says, Oh, it didn't go through, give me all the information again.

I ask for a supervisor, get told "he will tell you what I'm telling you". Ask again. "He'll ring you in a few hours". I ask for supervisor name and get told "it could be a different person so I can't give you his name". Customer Service agent gives me his own name.

Have to say, 45 minutes later I'm stressed! Do I go to the airport on the day and then have to go to a check in desk and add it there? Only hand baggage so I shouldn't have to if API added? Or will that be too late?