Switching electric/gas providers (see first post for links)

I'm having hassle with Bord Gais. I wanted to switch to an EV smart plan so went through the process on 22nd Nov. I was already with BG and out of contract. They had some hassle and then I got notification that I've been switched to a standard smart plan.

I've been on to their chat and rang them. They're all very nice but they have a problem with my account that isn't being resolved. They've raised "tickets" but it's not going anywhere. If I try to switch in my BG account it just says a switch is already in progress. In the meantime I'm stuck on a more expensive plan for my usage. I was wondering if anybody had any idea. I'm thinking of switching to Energia, but with my account having technical problems I don't know if this will just make my life more complicated. Or if anybody had a similar problem how did it turn out for them.

the is what i got ! Flogas messed up switch

‘I note that your account should have closed on 29/04/2024 opposed to 20/05/2024 which is stated on your invoice. This error was made by our customer service team who issued the incorrect date to our moving out moving team. This team look after change of legal entities who closed off your account under the wrong date. For this error I am awarding you a €30 charter payment as per regulation. I am also awarding you the €36.24 which would have been the credit left on your account if the date had of been backdated correctly.

Further to this I am awarding you €100 as a Goodwill gesture for any inconvenience this has caused you. These credits will be added to your new MPRN’

yes I also thought it would be automatic but I had to request it from two companies now and they aren’t very lively to give it back, electric Ireland took 8 weeks and several emails requesting it complaining.

You on the last day 😛

hi im currently on EI and planning to buy move to EV in feb-march next year. im eyeing out on EI 350 cashback plan. I called EI to ask if they would do that for existing customers and said no.. its only for new customers. anyone done any workaround this before? should i switch to a different provider and come back to EI 350 cashback if they have a plan then.. will I still be counted as new customer for EI? thanks

Is there another name in the house that can take on a new account. You move out and your so opens account in their name for eg

I'm lodging a formal complaint against SSE. Switched to them at the end of September. I got my first bill middle of November and they had me on the incorrect tarriff (put me on a 24 hour rate instead of the smart plan I requested via Switcher). I've been on to them I don't know how many times since and they still haven't confirmed I'm on the correct plan.

They gave me new customer status by simply adding my second name to the bill

Jeez that's scaldy 😕, hopefully not a sign of things to come 🥴

It is as long as we keep burning gas

https://www.reuters.com/business/energy/key-global-natural-gas-prices-set-keep-rising-into-2025-maguire-2024-12-03/

ESB said it will take 30-40 days for them to know.

This is normal when a smart meter is activated. They can't confirm anything until they have a long enough period of readings.

It doesn't make it any less annoying for you tho.

Turns out this Flogas BWG Affinity Fixed Rate gas only contract is only until the end of next March, 4 bloody months (who ever even heard of a contract that short, FFS? Talk about useless!) and no indication of just how much its likely to increase after that, either.

I must have been seriously distracted when I signed up, because I thought that was when the deal availability ended; not the contract itself. Can't believe I'm going to have to go through this head-wrecking rigmarole all over again, that soon.

And not only that, but it'll throw any option to use a DF option/deal out the window from then on, because the two will be on different cycles now. JFC, what a pain! 🤬

Anyway, does anyone know what the post-contract rate actually is? And just how much of a jump it's going to be?

314 standing charge I think. WP only offered me a low standing charge when they knew I'd be leaving. My unit usage would be high so unit price in more beneficial

if youre in the cooling off period, cancel. It's the Certa deal you want to sign up for as that doesn't end in March.

No idea what happens to you in April. Worst case scenario, you're down €50 as you switch to another supplier.

Just gone from the cooling off period. Missed it by a day. Very conveniently, for them, the welcome pack/information didn't arrive until the last day of the cooling off period (it was dated nine days after the contract start date [which wasn't actually until three days after I did the switch itself] and didn't arrive until a further five days after that), and which, on reflection, was very tardy - as Energia (who I switched to for electricity, the very same day) were much more efficient and had all their paperwork sent (and which was received) within the first week. And I unfortunately then didn't see it until the following day, as my post now comes quite late in the day, due to postal route changes and the usual christmas surge.

Pretty sure I couldn't switch to the Cearta deal immediately anyway, if I were to cancel that now - no?

I thought that if you cancelled a switch, then you had to wait a month or so to switch again. Or am I mistaken?