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Returns lost in post

  • 03-12-2024 09:57AM
    #1
    satnavadays
    Registered Users, Registered Users 2 Posts: 172 ✭✭


    Hi all,

    I purchased goods from a UK based retailer and received the goods but had to return. Paid for standard return to an Post. I didn’t hear anything so I contacted the retailer and they never received the goods. An Post can’t track as its standard post without a tracking number.

    Where do I stand now? Retailer won’t give refund as they didn’t receive the goods and An Post can’t tell me where they are.

    Thanks in advance.



Comments

  • #2
    whiterebel
    Registered Users, Registered Users 2 Posts: 15,553 ✭✭✭✭whiterebel


    You didn't pay for tracked and insured, so you have no comeback. Retailer isn't going to refund without the original product. Alway send returns tracked and insured.



  • #3
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators, Paid Member Posts: 28,620 Mod ✭✭✭✭Cabaal


    Generally if the item is over a certain value a retailer will recommend tracked return, Amazon for example advise that.

    You're sort of out of luck if you didn't insure and track it, what was the value?



  • #4
    satnavadays
    Registered Users, Registered Users 2 Posts: 172 ✭✭satnavadays


    Value was €160. I’m sure they did mention to go with tracked return but to be honest I never had any issues before returning so just went standard. Lesson learned!



  • #5
    JVince
    Registered Users, Registered Users 2 Posts: 2,402 ✭✭✭JVince


    Any chance of more information?

    1 - when did you send it

    2 - did you have your address on it as sender?

    3 - did you put description and taric numbers on it for UK customs entry?



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