Sky Mobile, coming to Ireland

I decided to harass the SKY support WhatsApp again, over lack of 4G calling, (VoLte). The minion tried to tell me my reception was fringe, obviously after putting my address into the Comreg map. I have decent 4g and 5g at home, but reminded him that calling is always 2g no matter where Iam, even with a strong 4g signal. He just persists with the Comreg red herring, then says the problem is caused by Comreg! Just read this reply;

Mamun
I am sorry if you feel that way, but you can go to comreg coverage and check it yourself, also since all the configurations are done through comreg we can only provide this Network. The configurations can't be changed, for few Samsung mobiles wifi calling is not working. Because it is not available or suitable for few devices.

So it's all Comregs fault! Breathtaking incompetence, and clutching at straws.

Sad really. Like a previous Agent, he kept printing stuff from the screen in front of him, ' Got to settings/mobile/networks and select Volte', despite being told multiple times that the menu item wasn't there. Then he gave menu instructions for a different phone, probably a pixel. When I presented technical info like saying ' there's no "IMS registered" entry in the APN', it didn't draw a comment, because the call centre bot knows nothing about this level of detail.

I'll go to an actual Sky shop, there's a big one in Blanchardstown, and request an end to the contract as they have sold something they can't fulfill. The €20 Vodafone deal looks well worth the extra fiver, especially after I read above that some people who changed to SKY are being billed for roaming calls that should be part of their allowance.

Cancelled last week (see above). No issue with porting back to Gomo and retaining my number.

No early cancellation fee either but given all the issues they're having it would be very foolish to try and enforce that.

Roam like home means you pay when abroad at the same Irish rate, the out of bundle rate. So many cents/min, but not the international rate if you called the same number while at home. You'll need to check Sky's rates for out of bundle local rates, which are probably Sky high as all their local charges are bundle only. This implies though that there is no cost for local landline or mobile calls in Ireland fir Sky customers. I found in the Netherlands I could ring landlines on my anpost/Vodafone plan when I dialled like a local, without the +international access code.

Cancelled and moved back to Vodafone (keeping my number) for the reasons I mentioned earlier in the thread.

To Skys credit, they mentioned I was out of the cooling off period, I told them the service was completely not up to scratch and that I felt the early termination fee was unfair. They said fair enough, and cancelled the contract without further hassle with no early exit fee.

So customer service was excellent, just a pity about the network. If things improve I might re-consider switching, but I couldn't recommend it to anyone, even at the price its at.

You'll all think I'm crazy but (as I mentioned on another thread) I went back! 😂

I went to GoMo again after the whole Vodafone porting debacle I had, despite the coverage being bad at home. That wasn't too much of an issue there because Wi-Fi calling worked well, but I found that the coverage still wasn't good while on parts of my commute and streaming was an issue as a result. Maybe if the DAB network hadn't been switched off, that wouldn't have been such a problem…

The Wi-Fi calling while roaming was the main reason why I really wanted to use GoMo, but I had to tell myself not to degrade my home experience for the sake of a couple of weeks a year. And since I refuse to go with any provider that does annual price increases and wanted to avoid prepay if possible, I thought of Sky again! I didn't have much hassle with them the first time, I just chickened out of committing to the year, really wanted GoMo to work, and was a little put off by the issues on here. So I went back. I haven't had a single issue - VoLTE, Wi-Fi calling and 5G all working perfectly for me on the iPhone 13. I was a bit nervous that Vodafone killed off 3G since I left, but it hasn't affected me yet. I also went up to Belfast last Saturday on the train; I was nearly in Newry by the time it connected to a UK network so it seemed a bit slow, but once it connected to O2 UK it was fine, data worked normally without any messing. I'm happy enough to stay put.

I did notice the first time that Wi-Fi calling seems to drop more on Sky but I think I worked out why. It always disconnects for me when in work, but I have a full signal in there. At home, where my signal is fairly weak (but not as bad as Eir/GoMo), it doesn't drop at all. I wonder if Sky have a different priority on their Wi-Fi calling, where it will prioritise the cellular network if the signal is above a certain level?