Sky Mobile, coming to Ireland

I used Activity Launcher from the Play store to get wifi and volte calling on a Pixel 7, easier than Shamiko and Pixel ims. In the app, scroll to the Settings group and expand it. In there you'll see two 'Mobile network' entries.Tap on both to activate, reboot and you should now see the options listed in SIM settings. Pretty sure it'll do the job on any android device without root.

The only issue now is no 5g, even though they assured me I would have before I ordered the esim, so just waiting to see if their technical team get back to me as promised. I had hoped the update to android 15 would rectify this but no go..

Yep, the two network activities worked on the P7.

The little call HD symbol is displayed with volte turned on while on a call, but not when it's off, and LTE stays connected. Before this, LTE would drop to 2g when on a call. The WiFi and sometimes the HD symbols are shown with WiFi calling on. Besides, with my poor reception I would struggle to make a call inside the house without WiFi calling working.

Not too happy or optimistic about 5g, Google don't seem too pushed to update the PLMN list and it looks like Sky's hands are tied until that happens.

I was considering upgrading to the Pixel 9 pro, but having second thoughts now. Absolutely ridiculous that the Pixel devices are 5g compatible, the Sky (Vodafone) network is 5g enabled, but the two can't be combined. Surely Comreg have a role here, with Google advertising and selling devices as 5g compatible but which will only work with certain providers.

Sky don't do a "credit check" as such - they do a credit score, which is based entirely on the information you provide to them, it gets fed into a scoring algorithm and then it produces a result - essentially, good to go, ok but with a security deposit, or not happening.

Most of the time it's automated, and very few know how the scoring works - perhaps for good reason - so when you fail it's usually a mystery to most staff.

Vodafone have a similar system and it's complete pot luck - have a look in the Bargain Alerts thread on their phone promotions, and you'll see reports of some people having multiple orders cancelled and then one last attempt goes through instantly, or all online orders being cancelled yet they go in store and walk out with the exact same phone in minutes without a question.

I just bought a SIM so yeah it seems a bit nuts that they'd do a background check for €15/month

Any indication when they will sort out thei online phone orders ? I have been unable to order since they launched!

Called Vodafone this morning to check the status of the port reversal and they told me Sky denied the request! Fun times…

Still haven't been called back by anyone at Sky so I just called them myself. I was told that someone tried to call me this morning but guess which number they called me one? The deactivated one, of course. I've given them my new number twice and yet they still messed it up. The incompetency is staggering, I honestly just laughed out loud when I heard this.

The CS agent updated the notes to include my new number (for the 3rd time). She said I would get a call off the 'network' team later today. Then, I told her that Sky had denied the port reversal request so she said she'd speak with her supervisor and put me on hold. When she came back, she was insistent that Sky had approved it and there was nothing they could do Vodafone.

I called Vodafone back to check this and they confirmed that they absolutely do not own my number and it's still registered with Sky. The CS agent was really helpful and said he'd email the porting team to ask them to try reversing it again but there wasn't much else he could do.

I just called Sky again to tell them this, and I think I finally got some answers (or maybe I'm being naive?). I was told that the 'background checks' team are now looking into my issue - this is the first time that team has ever been mentioned to me. I asked what they would do and was told that that they are rerunning the background checks + reaching out to Vodafone to confirm my details in order to get my account reactivated. Once this happens my SIM will be working again so I'll be free to switch back to Vodafone. I was told that the status was now 'in progress' but again it would take up to 48 hours.

I had a bunch of questions about this though. Why should I believe that this time something would happen? He explained that previously my issue was not in progress so no-one was actively looking at it, but now they are. When did it move to in progress? Yesterday in the evening. Why was I told the 'network team' were the ones looking at this? They are as well, it's part of a procedure, both teams are working on this in tandem. Does this happen often? Yes it happens from time to time, people fail the background checks in error and then the background check team double checks your details so they can reactivate the account. What are the network team doing in all this? He wasn't sure but apparently they're still going to call me later (who knows why).

So it seems like, fingers crossed, my Sky SIM will get reactivated by Friday and then I'll be able to move back to Vodafone. Failing that, I'll just need to get Comreg to escalate it further I guess. The plan to reactivate the account at least makes sense to me. Other customer support agents told me that this was impossible and my only option was to move provider but I guess this was wrong.

likewise

apparently my number looks very similar to another number registered to a Sky account which has outstanding payments

Kind of hard to believe this aspect of what you were told. I doubt individuals would know off the top of their head phone numbers owning money, so human error sounds dubious. Also a system match would usually be exact (=).
So (to me) it sounds rather implausible that your number was mistaken for a similar troublesome one.

Anyhow bottom line is that you’re sorted now and also quids in, so fair play for persisting!

I can confirm that VoWifi and VoLTE are both working on Pixel 7 pro even when 2G network is disabled. Used Shizuku and Pixel IMS applications to enable them but you must have android 15 .. when I Tried on Android 14, for some reason didn't work for me.

Now, I can switch the rest of the family.

One question, the 10 euros offer, is it for life as well as the 15 Euros ?

Thanks 👍

Only the €15 deal is for life.

For any one trying to set up there portable hotspot this is the settings you need, or at least it works for me.

The settings here allows you to configure APN (Access Point Name) and other network-related details for mobile data, LTE setup, MMS (Multimedia Messaging Service), and Personal Hotspot.

Only posting here as Sky's customer support is non existant

The sections are as follows:

1. Mobile Data:
   • APN: Set to "mobile.sky"
   • Username: Empty
   • Password: Empty
2. LTE Setup (Optional):
   • APN: Empty
   • Username: Empty
   • Password: Empty
3. MMS:
   • APN: Empty
   • Username: Empty
   • Password: Empty
   • MMSC: Empty
   • MMS Proxy: Empty
   • MMS Max Message Size: Empty
   • MMS UA Prof URL: Empty
4. Personal Hotspot:
   • APN: Set to "mobile.sky"
   • Username: Empty
   • Password: Empty