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Sky Mobile, coming to Ireland

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Comments

  • Registered Users, Registered Users 2 Posts: 739 ✭✭✭pfftdetail


    I signed up on the 15th of October, not sure if the "including 6.6" clause was removed before or after I signed up. It was definitely there on October 6th, same with Eir, so it must have changed within the last 12 days. Tried Internet Archive but last backup was September 30th.

    I know that it says "fair use data limits in this agreement do not apply". But it seems strange it specifically says "including 6.4" and that it used to have "6.6" and now it's gone. When I asked their support they only could confirm the 6.4 part where the 120GB monthly fair usage limit is now abolished for October 1st sign-ups. I asked them about changes and any errors and they mentioned any changes will be made during the week and "It should be updated if the terms are out of date in the coming days they make adjustments as needed to the terms shown."

    Maybe they do plan to have unlimited EU roaming but it was just announced way too early? They can do unlimited domestic roaming because they own the network here, but I guess they need to get their roaming agreements abroad in order before committing to something like that?

    I have a feeling it was changed on October 14th or 15th, because technically anyone who signed up on 1st of October or after is or was in their cooling off period and also the first month of the contract so maybe they can change the terms because of that?



  • Registered Users, Registered Users 2 Posts: 8 Spatula99


    Its interesting we have had no hassle since joining, does sound like many who joined in first few weeks had a very bad experience reading through the comments here

    Would like to think most of those things are solved now, its a great deal and the eir network is crap where I live (so no GoMo for me).



  • Registered Users, Registered Users 2, Paid Member Posts: 3,330 ✭✭✭Glaceon


    I went back to GoMo myself after the whole Vodafone thing (just rubbed me up the wrong way). Signal is crap at home but hoping my Wi-Fi calling makes up for it. I have two UniFi access points in the house.



  • Registered Users, Registered Users 2 Posts: 739 ✭✭✭pfftdetail


    What whole Vodafone thing? Sorry if I missed it.



  • Registered Users, Registered Users 2, Paid Member Posts: 3,330 ✭✭✭Glaceon


    I was running close to the end of my cooling off period with Sky so decided to port back to Vodafone. Something went wrong on Vodafone's end and I was without service completely. Sky cancelled my SIM (but not the account) but Vodafone never took over it. They originally told me it would be several days (which would have put me past the cooling off period) but after me being a bit of a Karen with them they eventually completed it within 26 hours. While it did get resolved, it left a bad taste in my mouth.



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  • Registered Users, Registered Users 2 Posts: 739 ✭✭✭pfftdetail


    Oh, damn that sucks. I've heard people have the same issue with other companies though. Someone tried to port to Tesco and the number just ended up in the void, both carriers denying blame of who failed to port.



  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    That comment about losing your number forever if you cancel your connection before you port your number to a new carrier should be made a sticky. I've the same number since Vodafone came on the market, I'd hate to lose it, though number hopping is common. They reuse numbers in some countries, a few years back I rang a stranger in Australia when I accidentally pressed an old contact Icon for my son which had his defunct OZ number at the top of the list. Sort of funny really.



  • Registered Users, Registered Users 2, Paid Member Posts: 4,451 ✭✭✭KeRbDoG


    Calling 088 numbers which are used for ‘Internet of Things’/IoT/'machine use', now fixed from Sky Mobile Ireland SIMs. Yay!



  • Registered Users, Registered Users 2 Posts: 2,527 ✭✭✭pizzahead77


    They reuse numbers here too after a certain length of time - I think it may be 13 months but may be wrong



  • Registered Users, Registered Users 2 Posts: 4,810 ✭✭✭bennyx_o


    Close to pulling the trigger and porting from Eir to Sky Mobile. Will go for a physical SIM, is it still advisable to port before putting the SIM in the phone and wait for signal on my existing SIM to die? Anything else to look out for?



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  • Registered Users, Registered Users 2 Posts: 2,761 ✭✭✭JMcL


    I have to say things have been by and large fairly smooth for me to date bar no VoLTE and WiFi calling on the OnePlus, but as I said previously, it's not a deal breaker for me at the minute anyway though no VoLTE would be whenever Vodafone switch off 3G.

    I may have a very different outlook next week as I'm travelling to Spain for a few days work. Wish me luck!



  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    I put the Sky sim in Sim 2 of my dual sim S21, my AnPost was in 1, with my number. I then activated the Sky Sim with the activation code. It came to life quickly with a Sky 089 number, and I got an email from Sky telling me my sim was activated, and that porting could take up to 2 working days. I had a few hours to play with the Sky number, sending myself texts from one to the other, checking data speed etc. Both Sims were connected via the Vodafone network. Within a short time though, I got a message that my porting was completed, my own number moved Sims to the Sky Sim and my anpost Sim went to 'sim not provisioned'. So I wasn't without my number for any time at all.



  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    Has anyone experience of Clear Mobile, who are the only other MVNO on the Vodafone network. Their unlimited offer is odd, two tiered price of €13 or €15 per 30 days depends on who you move from, with AnPost, Vodafone, Lycamobile and Virgin attracting the highest rate. Their Data rate is capped at 5Mbs, which probably applies randomly to other Vodafone MVNOs anyway, they're just not telling. They don't mention anything else in their sparse web page, no mention of Volte, 5G, but it's safe to assume it's a 2G network for calls, with 4G data suppressed like the others, unless it has 4G calling?

    With Sky, if your phone remains stuck on 2G after a call, or listening to a voicemail, as reported above, you wil definitely have choked data as 2G data speeds are abysmal. Certain operations on my phone such as some apps which use USSD codes (dialler codes like #61#... etc) degrade to 2G, and I noticed it very slow to revert to 4/5g on occasion, depends on the signal strength too. After dialling voicemail just there now, it returned instantly to 5G, with 5.4Mbs in my one bar Fair to Fringe reception location, so I'll take that.



  • Registered Users, Registered Users 2 Posts: 67 ✭✭Purplej


    I guess part of the problem with Sky is that when they advertise ‘expect more from Irelands newest network’ … people do expect more … but they did not deliver. Weeks later I believe they have now gotten things under control - but burned a lot of early adopters!

    I am happy enough with speed and VoLTE and Wifi Calling works (when it decides to connect to Sky Wifi, lol) here, but not when roaming, also 5G roaming is hit and miss.



  • Registered Users, Registered Users 2 Posts: 6,417 ✭✭✭caviardreams




  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    I know, I meant 'other than AnPost and Sky', who have been well mentioned already.



  • Registered Users, Registered Users 2 Posts: 3,622 ✭✭✭beachhead


    Same as the rest then.A previous poster caused me to put the question about Sky and Northern Ireland



  • Registered Users, Registered Users 2 Posts: 13,084 ✭✭✭✭TheDriver


    There's a thread on it, billing issues including someone who got cut off and was getting no joy.



  • Registered Users, Registered Users 2 Posts: 15 mrtoast


    For anyone out there who is having difficulty porting their number BACK from sky you may be encountering a similar problem to the one I had and which took a week of frustrating runarounds to solve so I thought I’d post my experience here. There IS a solution!

    I originally ordered two sims. I activated one in my phone but did not use the other as it was intended for my daughter once I was happy with reception etc. After a week I decided to switch back to Three as reception wasn’t great. Based on posts read here I rang sky to tell them I’d be cancelling the contract within the cooling off period  ( but not my number) and not using the second sim. Over the next week via web, webchat, phone and person to person I tried and failed to port my number back to Three and, in desperation, eir. They tried multi line and single line ports but nothing worked.They kept on telling me that the sky account number I was providing was wrong.

    I rang sky again and after a lengthy, lengthy conversation they finally discovered that in its current guise my number could never be ported anywhere due to a system design glitch on their part. My mobile account contained one activated sim and also recorded the other sim that I had ordered but had never activated. The existence of the “pre-activated” sim meant that my account was neither classified as a multi-line or single-line sim and therefore was incompatible with the porting system that mobile phone providers use. I requested that the pre-activated sim be cancelled (30 minutes later having been transferred to two incorrect departments, the guy in the cancellations/loyalty department surreally tried to upsell me an enhanced tv package before finally agreeing to cancel the sim). Thankfully this worked and my number ported back to three and,so far, I have not been penalised for shading the cooling off period.

    Hopefully mine is an isolated incident but if you’re having trouble porting back from sky this might explain it.

    I have always found sky good to deal with for their tv package. Quite apart from the localised poor mobile reception, having interacted extensively with telephone customer service from sky mobile and three, Sky’s level of service and understanding was comparatively abysmal and would discourage me from ever using them again.



  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    They're programmed to upsell, especially when you try to cancel.



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  • Registered Users, Registered Users 2, Paid Member Posts: 3,330 ✭✭✭Glaceon


    Yep, I work with a woman who used to work for Sky Ireland. She once told me how someone called in with a fairly serious complaint and she asked her higher-ups for help. Their response was for her to try to sell Sky Sports to the customer! They didn’t care.



  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    In 2010 I got a low cost 3 month skysport promo sub over the Xmas break, perfect, then I copped they continued to charge me, and at full rate when the 3 months were up, which I'd never signed up for. Trying to cancel was a nightmare, kept passing me on to a different agent each time I'd insist I wanted the sport package cancelled. Then one agent said ' I'll have to pass you to addon subscriptions, (again), I can only do new accounts or account closure'. That was it. I said, Close it then, the whole account. He nearly lost it, but close it I did. We only had it mostly for RTE as the analogue signal was so poor here. 5 months later Saorview went live, perfect RTE from my same analogue aerial. Best bit, I owned the Sky dish and box, and to my surprise, most of the sat channels I'd been watching were free to Air, so I now had as much and more than I'd being paying for just to have watchable RTE and TV3. They rang every few months for a year to try and get me back on a sub.



  • Registered Users, Registered Users 2, Paid Member Posts: 29,751 ✭✭✭✭_Kaiser_


    For the most part myself, I'm happy enough with the switch. Although the phone (S23 Ultra bought directly from Samsung) usually shows 4G+ at the top of the screen, it does seem to use 5G a fair bit too.

    Call quality is no worse than Gomo in my experience, but the lack of WiFi calling/VoLTE is annoying indoors.

    2FA texts, banking app prompts etc all continue to work without incident as well.

    Remember too.. Even if you are over the cooling off period, the max they can charge you is 180 quid if you really want out. I'm not saying that it's pennies, but compared to some of the other networks it's a lot less too.



  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    On a similar thread in Sky community support, @Whateverirl  has had a reply on the same subject. Volte and WiFi calling. Sky have promised action related to Samsung brands and models, in conjunction with Samsung.  

    https://helpforum.sky.com/t5/Sky-Mobile/Data-not-working-while-on-a-voice-call-Sky-Ireland/m-p/47891...



  • Registered Users, Registered Users 2 Posts: 13,084 ✭✭✭✭TheDriver


    There should be no need for any of that when it works for eir/GoMo out of the box.



  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    Looks like sky got their marketing campaign ready before their network.

    I left Eir way back when their accounts went haywire, started billing me per MB without first allowing me my Monthly inclusive data (which was unavailable at my home anyway due to poor coverage). Despite numerous support calls, all to Asia, All that I got was an offer to buy more data. I literally had to cancel the direct debit to stop the haemorrhage. That year in particular, Eir came bottom of the league for customer service, two below Ryanair, and that took some doing.



  • Registered Users, Registered Users 2 Posts: 13,084 ✭✭✭✭TheDriver


    I was with eir during those days but GoMo product steps away from the main company. 30 euro max monthly extra bill (which I've never had), uses same apn as eir so same service and Irish ppl who email u back 7 days a week. Those eir days are gone



  • Registered Users, Registered Users 2, Paid Member Posts: 8,254 ✭✭✭deezell


    True. The customer support thing nearly broke the business, such a critical error to make to save a few quid. I never got an acknowledgement or a refund of the €60+ overcharge, they just had no one to answer a phone.

    Coverage is my only issue with eir, my son uses gomo, all the stuff works, but when he's in our house he's dependent on our WiFi, he has literally no reception unless he walks to the field behind the house.



  • Registered Users, Registered Users 2 Posts: 725 ✭✭✭Nibs05


    anyone else having issues today, seems like there’s intermittent mobile data issues.



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  • Registered Users, Registered Users 2 Posts: 936 ✭✭✭AidenL


    I have an unactivated Sky sim sitting on my desk.

    Is the overall consensus right now to stay away from it?

    I have a physical Vodafone sim in my phone for my work number and an esim from Vodafone for my work number, which is 38 euros per month, and I want to change to something cheaper for my personal number. If Sky isn't recommended, where else can I go for an e sim, Three is the only other choice for esim in an iPhone I think, is that correct?



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