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Sky Mobile, coming to Ireland

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Comments

  • Registered Users, Registered Users 2 Posts: 30 dos08


    This is my outdoor 5G speed in a town - not great for 5G tbh.

    IMG_2123.jpeg


  • Registered Users, Registered Users 2 Posts: 10,394 ✭✭✭✭Hurrache


    I got 670 down, 151 up a short while ago when out. Don't think I ever got that when in the city with Eir before.

    Re WiFi calling, I had time to kill before a meeting earlier this evening so called support and when they got back to me they said there was a wider issue with this for some customers and it's being investigated. I'm not even getting the VoLTE option in the Sim settings which they asked if it was switched on



  • Registered Users, Registered Users 2 Posts: 2,088 ✭✭✭biebiebie


    @DECEiFER I have a Samsung S22 Ultra. I tried reset network settings but it made no difference. I wouldn't be a fan of factory resetting my phone.



  • Registered Users, Registered Users 2 Posts: 167 ✭✭Stiro05


    I was messaging sky on Whatsapp regarding no Wi-Fi calling or volte, and eventually I got this response


    Thank you for the patience, could you try following the below steps to activate VOLTE on your 5G network phone for Huawei.

    Settings > About Phone > Build Number > Press Multiple Times] [Developer Options > Enable Wireless Debugging or USB Debugging] [Open Shizuku > Pair with Honor 90 Lite] Open Pixel IMS and in the settings, enable VoLTE and VoWifi [Open Pixel > Sim Config > Enable VoLTE and Enable VoWiFi]

    This gave me the options for Wi-Fi calling but not fully sure it's working as it states ims is unregistered, and there is no vo wifi symbol. When I made a call earlier I was in poor wifi area and call was breaking up, so it was like a wifi call.



  • Registered Users, Registered Users 2 Posts: 4,224 ✭✭✭The Ayatolla


    facb5ce2-e9af-49da-a1ed-0d43bdc90aea.jpeg

    Is this normal?
    I’ve had no delivery, of course.



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  • Registered Users, Registered Users 2 Posts: 359 ✭✭Kilteragh


    I have a Samsung S21 which is with Vodafone. I tried my son's 3 sim in it yesterday and it worked so I'm guessing it's unlocked. However when I look at the available network it only has Vodafone, 3Ireland (twice) and Meteor. Is there any reason why it wouldn't be picking up Eir or Sky?

    I don't want to switch until I know it will work with Sky.



  • Registered Users, Registered Users 2 Posts: 2,905 ✭✭✭Glaceon


    A network search will only pick up the real, physical networks. If you can see Vodafone, you'll get Sky. Most phones still detect Eir as Meteor during a search. There's two 3 Irelands because one of them is the old O2 2G/3G network.



  • Registered Users, Registered Users 2 Posts: 359 ✭✭Kilteragh




  • Registered Users, Registered Users 2 Posts: 643 ✭✭✭Qwerty Dub


    Day 9 now and still no sign of sim card arriving having ordered in the Dundrum Store.

    Looking at issues here, I'm wondering if it's a case of the longer the better before it does.



  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    I wasn't either but once I knew it worked in my old, spare phone, I figured I might as well just get it done, because resetting my network settings did jack **** as well. It's a pain because I have to re-connect my watch afterward. But thankfully no issues in terms of setting up my banking and GPay again - no 24-hour delay or the like.

    You should definitely try your SIM in another phone at least.



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  • Registered Users, Registered Users 2 Posts: 2,088 ✭✭✭biebiebie


    @DECEiFER so I tried it in another phone. No dice. Then I put a VF SIM in my my phone and WiFi calling is back in the menu. Remove VF SIM and reinsert Sky SIM and WiFi calling is gone again.

    I'd imagine that it's not configured on the back end i.e. it's a Sky issue.



  • Registered Users, Registered Users 2 Posts: 10,394 ✭✭✭✭Hurrache


    Yip, pretty sure that's the case and I mentioned I had a brief call with them yesterday and they came back to say they're aware of it. I don't get the option on the Sky SIM on either of my phones in which I previously could use it with a different provider.



  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    Oh - I was speaking specifically about the 2FA issue. I can't get WiFi calling to work, period. Even after enabling it on my OnePlus 6T last night, which does have it on the menu, I just get an error in the dialer to say turn on the radio or connect to wireless, which I was. Now, this was in airplane mode.

    Just in case airplane mode was the problem, I thought how could I simulate a dead signal another way. So I had previously enabled the visibility of the settings on my Pixel 7 as well using Pixel IMS (which persists unless you take the SIM out of the phone), and I tried just now to turn off 2G and VoLTE, lost cellular signal as I was hoping (because Vodafone turned off 3G), and I got the same message, even though I'm connected to WiFi.

    I also ordered a GoMo SIM and I may port over. I'll get it in the mail a few days before my 14th day with Sky and I'll make a decision to stay or go then.



  • Registered Users, Registered Users 2 Posts: 2,905 ✭✭✭Glaceon


    Very impressed so far.

    I got a call from them yesterday as I had registered on the website when it came out. I had my doubts at first because of reading some of the issues on here but I figured I'd give it a go so signed up. The SIM arrived today, so only a little over 24 hours since taking the call!

    I put the SIM in, activated it, and my number ported over within less than 5 minutes. I'm using an iPhone 13 so I popped in the APN settings and everything looks to be working. VoLTE and Wi-Fi calling are good and I had no iMessage activation issues. One thing I did do was to go into Settings > Mobile Service > (selected Sky SIM as I have two SIMs) > My Number, and added my number in there in international format. If anyone's having iMessage activation issues, maybe this might help kick it forward?

    Speeds are the same as Vodafone, although the pings are higher as was mentioned. That shouldn't be too big a deal for me though. We'll see how the 2FA SMS works, fingers crossed on that one.



  • Registered Users, Registered Users 2 Posts: 29,291 ✭✭✭✭_Kaiser_


    SIM ordered Saturday.. has arrived today.

    As per above, I'll activate before putting into the phone though.



  • Registered Users, Registered Users 2 Posts: 6 Croche1887


    sounds like a good deal alright , im sticking with 3 Ireland for 20 euro you get all you can eat data and 5G



  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    I'd advise you wait for the port to complete, as in, your current SIM's signal goes dead before putting it in. It might save you some trouble!



  • Registered Users, Registered Users 2 Posts: 62 ✭✭vapourer


    How is everyone finding the call quality? And if anybody has a Vodafone sim, a sky vs vodafone speed test ran after one another would show if we are getting the same speed.



  • Registered Users, Registered Users 2 Posts: 29,291 ✭✭✭✭_Kaiser_


    Yep I saw your post above :) - SIM is staying in the pack till the existing GoMo one dies!



  • Registered Users, Registered Users 2 Posts: 2,905 ✭✭✭Glaceon


    I'm not in the best area, but the Speedtest.net results with my Vodafone SIM are 146 down and 2.98 up with 28ms ping. Sky in the same location got 115 down and 7.99 up with 59ms ping.



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  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    Out of curiosity, what has made you want to jump from GoMo to Sky, as I'm considering doing the opposite if the previous issues of losing data frequently on the road are more or less mitigated by now.



  • Registered Users, Registered Users 2 Posts: 2,564 ✭✭✭JMcL


    So just to be clear, you reckon got to sky.com/activation, enter the activation code etc., and only when the signal disappears on the phone (Eir in my case - would have moved to GoMo, but wanted the extra roaming data for the holidays) replace the SIM?



  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    100%. I wish I'd done that. I for some stupid reason I thought I'd have to put the SIM in and activate via the app. You shouldn't need to do that and the app didn't work for me anyway; it kept throwing an error even before asking for the activation code. So complete the activation and port, wait for your Eir signal to go dead, and that's when you'll know it's done and safe to put the new SIM in.



  • Registered Users, Registered Users 2 Posts: 2,905 ✭✭✭Glaceon


    In my case, I would have been happy to use GoMo only that the coverage is too bad where I live. I'd sometime get less than 1Mb down. I could have bridged the gap with Wi-Fi calling but wasn't comfortable with only relying on that.



  • Registered Users, Registered Users 2 Posts: 29,291 ✭✭✭✭_Kaiser_


    While GoMo generally works, it's noticeably slow in places and does tend to fail or drop to Edge in locations where others would still have signal.

    Activation is not going well though.. it's quick insofar it's trying to do it, but it's failing because my existing account is a multi-line account with GoMo

    Despite now having selected that option on the MySky activation wizard, it's still failing.

    On with Sky support now and he's not great (insisting on an ICC ID that he had to be convinced is the same as the SIM number) and having no joy with the port on his end.

    I'm on hold while he goes off to ask someone - if they don't sort this though I'll just cancel the whole thing. It's no good to me without the port.



  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    Are you activating via the app or the website? I couldn't get started on the app without an error. The website worked but not without giving me an error on my first attempt to confirm the details at the last step. It errored and had a Try Again button, so I did that, and thankfully it worked the second time.



  • Registered Users, Registered Users 2 Posts: 29,291 ✭✭✭✭_Kaiser_


    Tried via the app first but the page crashed and told me to go to the website so I did.

    No joy since then and the Sky agent can't get anywhere from his end. Offered to escalate to their back-end team but no ETA offered on response or resolution.

    I'm on hold for Cancellations now. We'll see what they say…



  • Registered Users, Registered Users 2 Posts: 12,795 ✭✭✭✭TheDriver


    Do you have more than one number on your Gomo? Why would that matter?



  • Registered Users, Registered Users 2 Posts: 29,291 ✭✭✭✭_Kaiser_


    No joy… got put through to some lady in India who then wanted to run me through the same verification checks that her colleague did 20 minutes earlier. Then asked for a TL only to be told it'll be up to 48 hours to arrange that.

    Nope, we'll try and get someone in Ireland/UK I think and cancel it altogether. Maybe try again when they get it right.



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  • Registered Users, Registered Users 2 Posts: 62 ✭✭vapourer


    try hit the "try again" button on the mysky app when it pops up with the error



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