HKC Constant incorect time

benny1122 · 30-07-2024 04:59PM #1

Im having an issue with 2 of the hkc panels I have. slowly over a few weeks, the time on the Panel goes slow and ends up being a few minutes behind. any idea why? such a small but annoying problem

altor · 30-07-2024 07:06PM

https://www.boards.ie/discussion/2058362168/hkc-constant-incorect-time

Have you the latest software on the panels?

benny1122 · 30-07-2024 10:42PM

Hi, yes I do. Both panels are on different versions and have the same issue

altor · 31-07-2024 01:11PM

https://www.boards.ie/discussion/comment/122446887#Comment_122446887

I've seen it drop a few minutes on older versions over a year but over weeks no.

Id advise upgrading the panels to the latest software 4.3.3 on the 10270.

Also, if an old battery in the main control panel, that should be replaced

benny1122 · 31-07-2024 02:56PM

one panel is on 4.3.3, the one you upgraded - thanks again! The other is on maybe version 3. Both installed by same installer. Both 10270, by any chance could it be the incorrect amperage of the batteries. One panel is 12v 7amp. Other is 12v 3.5amp, both relatively new batteries

altor · 31-07-2024 07:25PM

https://www.boards.ie/discussion/comment/122449045#Comment_122449045

That software was only released so you sure its 4.3.3, unless I did it today 😁 and if so then see how you get on with that. The battery amp only has a bearing on how long it will hold up the system in the event the mains goes and its using the battery. 12V 7 amp is recommended for HKC 10270s alarm system

benny1122 · 01-08-2024 09:51AM

oh sorry, it’s 4.3.1 the panel is on. Although it’s had this issue even while on version 3. So update didn’t seem to fix. Strange that this doesn’t seem to be a common issue and is just me!

Jnealon · 01-08-2024 11:19AM

Could be the mains frequency either, some of the older alarm panels used this to keep time, wouldn't surprise me if HKC still do this

benny1122 · 01-08-2024 11:22AM

Could be. The installer never installed either panels to a spur! Could that have anything to do with it

altor · 01-08-2024 01:56PM

https://www.boards.ie/discussion/comment/122451959#Comment_122451959

I'm not sure how the time works to be honest, but like I've said, I've seen it drop a few minutes on older versions over a year but over weeks no. The spur would not have any bearing on the time

Payton · 27-08-2024 02:05PM

Hi just piggybacking on this post.

How can you I find out the latest version of software...and if needed how do I update the software?

altor · 28-08-2024 10:23PM

https://www.boards.ie/discussion/comment/122550381#Comment_122550381

Software can only be updated by registered installers.

Have you the engineer code?

HKC Constant incorect time

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