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Virgin turning off SMTP relay- smtp.upcmail.ie

  • 28-05-2024 06:00PM
    #1
    Coyote
    Registered Users, Registered Users 2, Paid Member Posts: 1,239 ✭✭✭


    someone who I help with there email has not been able to send email for over a week. they use @eircom.net paid, they have used the same email for 25 years. I have told them years ago to migrate from it but they have not fully.

    after calling virgin a number of time today I was told they have switched off the their SMTP relay and with eircom not allowing people to send email even if they pay for email now they have no way to send email from there @eircom.net account.

    has anyone else heard the same thing from Virgin?



Comments

  • #2
    Glaceon
    Registered Users, Registered Users 2, Paid Member Posts: 3,183 ✭✭✭Glaceon


    I came across it on Monday alright, a client was using smtp.upcmail.ie on their scanner to send scans via e-mail and it had stopped working. I've heard of using Gmail's SMTP to get around it but never tried.



  • #3
    loyatemu
    Registered Users, Registered Users 2, Paid Member Posts: 15,999 ✭✭✭✭loyatemu


    if you're paying for eircom.net mail, can you use their SMTP service by authenticating to it?

    Put your money where yer mouth is... Subscribe and Save Boards!

    https://subscriptions.boards.ie/



  • #4
    pizzahead77
    Registered Users, Registered Users 2 Posts: 2,518 ✭✭✭pizzahead77


    They don't support authentication for smtp (outgoing) server - its only available on port 25 which is only available for Eir broadband customers

    https://www.eir.ie/helpandsupport/webmail/help/ — under the External client setting (Outlook/WindowsMail/AppleMail) heading



  • #5
    feelings
    Registered Users, Registered Users 2 Posts: 683 ✭✭✭feelings


    https://www.boards.ie/discussion/comment/122196953#Comment_122196953

    Using Gmail's SMTP server is easy enough to set up, once you have a gmail account. Lots of tutorials online.



  • #6
    magicbastarder
    Moderators, Category Moderators, Arts Moderators, Sports Moderators, Paid Member Posts: 54,077 CMod ✭✭✭✭magicbastarder


    just came across this - had this issue a couple of times (i mainly use the account in question through the webmail portal) and had assumed it was just a temporary glitch at the time.

    does google's SMTP relay allow non-google email addresses to use it?



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  • #7
    magicbastarder
    Moderators, Category Moderators, Arts Moderators, Sports Moderators, Paid Member Posts: 54,077 CMod ✭✭✭✭magicbastarder


    FWIW i had signed up for the free plan on twilio's sendgrid - i send a few mails a day on average; but got an email from them yesterday giving me 12 days notice that they're ending the free plan.



  • #8
    ArrBee
    Registered Users, Registered Users 2 Posts: 904 ✭✭✭ArrBee


    https://www.boards.ie/discussion/comment/122351956#Comment_122351956

    My NAS uses it to send alerts out.
    Can't remember if I configured any email as a sender, but if I did it would have been something like user@host.domain



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