Eir and VOIP

TumblingDice1 · 15-03-2024 01:17PM #1

Hi.

I renewed my contract with Eir last month for broadband and mobile. I negotiated a price and had it confirmed next day by e-mail. I also have a landline and was told there was no problem keeping it. I noticed my first new bill was higher than it should be. When I called Eir about it i was told that under no circumstances was I getting my reduced price unless i switched to VOIP. Has anyone else had this experience?

I would like to keep the landline, and in addition, I bought an Asus router to replace the stock Eir F3000 router. This Asus router has no phone input socket, so I presume I cannot use the Asus if I am forced to use VOIP.

Thanks.

RobiePAX · 15-03-2024 11:23PM

Traditional copper landline connections (PSTN) are being phased out. Many providers don't even accept new orders with them anymore. They are all switching to VoIP.

From what you describe it sounds like they won't recontract you anymore unless you agree to VoIP. You'll need to use stock router. Unless its possible to configure one for VoIP and use other for Broadband. But I'm not sure if that can be done.

niallb · 16-03-2024 11:16AM

If Eir would just give us our VoIP account details this wouldn't be an issue.

I use my own router on an Eir connection and have the Eir router plugged in to one of the ports on that router to give the Eir one internet access for the phone line. I don't want or use the number, but it can definitely be made to work.

dam099 · 16-03-2024 11:25AM

I wonder is their refusal to allow POTS instead of VOIP or discriminating between the two on price compatible with the fact they have not yet received permission for copper switch off from Comreg?

Though in fairness it probably is time to start allowing this where adequate fibre exists.

Totally agree on VOIP credentials, they should be made available on all networks.

mct1 · 16-03-2024 11:38AM

I rang to renew last month and the Eir agent explained that they weren't renewing on copper wire and any new discounted BB/landline contract would have to be changed to VOIPP.

Since this affected our burgler alarm and meant re-locating our phone handset, we parked the offer while we considered it.

We decided to accept the change, given the difference in cost. However, when I rang back, a different agent said he would try to put the same offer through on our copper wire - it might or might not work. It did! So we have a 12 month contract and still on the copper wire.

We're planning to move house in the next year so will be happy to set the new modem up for VOIPP when the time comes.

TumblingDice1 · 16-03-2024 08:37PM

https://www.boards.ie/discussion/comment/121900406#Comment_121900406

Hi nialib. I have a good Asus router that I want to keep using (especially for wi-fi). So if I connect the Eir router to the Asus with an ethernet cable and plug the base of the cordless phone into the phone socket of the Eir router, I can continue to use the Asus as the main router for broadband and wi-fi. It would be great if it was that straightforward!

Thanks.

TumblingDice1 · 17-03-2024 03:30PM

Hi,

Or alternatively, could I use something like this

https://www.amazon.co.uk/Rhinocables®-Socket-Telephone-Adaptor-White/dp/B00EVS5UZ2/ref=sr_1_3?crid=3SOURZYY4PSG4&dib=eyJ2IjoiMSJ9.ONQ7fWnJaVnt1OB6tUn43S3UmTY6xq4nO5ID3F0uC2G3UGrRcnQWFH26BVrhrJsYfnsv-dzW5l-NXhXHis75Fl8Xhi4KTxeSv7dOxTEtrrDDu0rW5K-Zgr4BJyzYhtliqGnTb7hmlShhS0B_BjkNZ2ZbMAvX_GNq7ikfj7I19ZZPDXRucr1mDCnrneLwm30XnzPlmOIboEl68VoQ_5lL0hmKyz2Lrh_vZGIdH1bPc_E.x2UMfxrsrSkP8qNVD1dwzsaGmH6B8OgkVLf3aSCMvJc&dib_tag=se&keywords=ethernet+to+phone+adapter&qid=1710685615&sprefix=ethernet+to+phone+adapter%2Caps%2C87&sr=8-3

to connect phone base to ethernet socket on my Asus router?

Thanks.

TumblingDice1 · 18-03-2024 01:11PM

Hi,

Or maybe something like this

https://www.amazon.co.uk/Adapter-SHONCO-Cable-Ethernet-Female/dp/B0967STJNP/ref=sr_1_5?crid=6OXEPW4RRBDA&dib=eyJ2IjoiMSJ9.snIJ0VSjeDkxhof7B2CQrJhVE_dbbyzEbDtsjtv9nzt03lbyTB1J8OZOGUL651CZdFlp2ZncCbGPqyYz6P_TnmWjKNuDCtGBQQqTl0ynp5IzW7Mf0FZiT9n6hrEq9heRnPQTpX5h2GlNiQfs1oj_9jtMRwvarVBjLoVQ2MKSUuGzBS1kl-UVwg5cZ8lLhYsZAWs1KnNEEBSx5sa3X17JSM_18QCAef3De52x6M1em-A.b16ESK1P3BS1pA0dEULey-98vKoDm0-AlCYx63z7qas&dib_tag=se&keywords=R11%2Bto%2Brj45%2Badapter&qid=1710763613&sprefix=r11%2Bto%2Brj45%2Badapter%2Caps%2C68&sr=8-5&th=1

dam099 · 18-03-2024 01:50PM

Telephone service on a router isn’t just about the plug size, the router needs to have an analog telephone adapter (ATA) built in (or you can get separate ones).

Even then most Irish ISPs won’t give you the account details you need so it’s useless to you.

The workaround is usually to either connect your ISP router to your own router or connect both to a switch that goes to the ONT.

TumblingDice1 · 18-03-2024 11:18PM

Hi dam099,

Thanks for reply. You said "The workaround is usually to either connect your ISP router to your own router"

Does this mean I connect the Eir modem to my Asus router with an ethernet cable, plug the phone into the eir F3000 modem, and that's it?

Thanks.

dam099 · 19-03-2024 12:30AM

You could try, not 100% sure if that will work with Eir, you might need to tag the lan port you use with VLAN 10 (worked for me on SIRO Vodafone when I did that).

Using a switch from the ONT to the 2 routers has worked for a good few people here.

babelfish1990 · 19-03-2024 01:29AM

https://www.boards.ie/discussion/comment/121910716#Comment_121910716

You should not connect 2 routers in your network - it will cause all kinds of problems such as Double Nat. Your Eir router performs a number of functions - router, WiFi Access Point, Firewall and Analogue Telephone Adapter (ATA). You need to continue using it if you want your VOIP service to work. You can disable the WiFi in the Eir router by logging into it and turning off WiFi. Then configure your Asus Router as an "Access Point", with the router functionality turned off (check the Asus user manual to find out how to do this). Then you can use your Asus Router as a WiFi access point. You can connect the Asus box to the Eir modem using an Ethernet cable - but the Asus box should no longer be functioning as a Router.

dam099 · 19-03-2024 11:17AM

https://www.boards.ie/discussion/comment/121911087#Comment_121911087

My ISP (Vodafone) router does not have anything connected to it on the LAN ports and WiFi is switched off (physical on/off button on the router). The only thing connected on the ISP router is the phone port (and WAN to my own router).

niallb · 20-03-2024 11:15AM

Exactly. This works for me too.

Use the Asus as your router was the main requirement.

Dumb down the Eircom router and turn it into an ATA adapter which is all you want to use it for anyway.

You will need to set VLAN 10 on many fiber services. I'd agree with turning off the wifi on the Eir router, but alternatively you could set it up as a guest or iot-only wifi network on a different channel to your main network.

leitrimjohn · 06-05-2024 10:37AM

Eir switched us over to VOIP just before the weekend and I just noticed the line won't allow me to make IDD calls. Frustratingly, there is no tech support over the holidays

Neddieog · 08-10-2024 05:37PM

Hi, I just had a quick query in terms of SIP/VOIP. I have Eir Fibre that comes with their talk package which is of course VOIP.

I want to bridge my Eir Modem to use my own TP Link AX5400 router but I would like to keep my VOIP Landline (and of course when you put the eir modem into bridge mode, it disables the landline).

The following is not my area of expertise but following some research I managed to get my SIP username and password of Eir Technical Support. My question is what do I do with this information and what equipment/adapter do I need to buy in order to make it all work? Is it as simple as buying some kind of ATA adapter and entering the SIP username and password, connecting it to my TP Link router via ethernet cable and all will be well?

Any advice would be much appreciated. Thanks.

lostinNaas · 18-10-2024 10:38AM

We are with eir and have a carephone that uses PSTN and have been told it won't be supported after next renewal.

The carephone supplier wants to charge €250 for a SIM-based device, and then €15/month just for the SIM; in addition to the existing monitoring fee. Really seems a backward step to be forced to use a mobile network and lose the PSTN function.

Is there any other solution to this, any adapter that can go between the carephone and router that will allow it to continue to dial PSTN?

TIA!