Windows 10 x64 - black screen on bootup after System Restore

Dinarius · 26-12-2023 02:25PM #1

I updated software (X-Rite iProfiler) to discover that the update wouldn't support the i1 Profiler device that I use to profile my monitor. (X-Rite have ended support of some devices using this software, up to the last update.)

So, I did a system restore to a point one hour before.

I then profiled my monitor and restarted the computer.

It rebooted to a black screen (no mouse cursor) and keeps doing so.

I can access BIOS via F2, but I don't know what I might do there.

Any help appreciated.

Thanks.

D.

Dinarius · 26-12-2023 02:41PM

Ps. Should have added above that I'm getting an A9 error on the ASUS MB.

Also, I had updated the GPU driver. But. the monitor did work for me to profile it before the reboot.

D.

Spear · 26-12-2023 02:47PM

A9 means it's entered the BIOS, it's not really an error, just the status.

But there's nothing in the BIOS that will impact this, this is a Windows level issue.

I'd suggest booting into safe mode and removing/disabling iProfiler to get a display back in the short term. You can try reinstalling it afterwards.

Dinarius · 26-12-2023 02:56PM

Thanks.

Rebooting in safe mode using F4 or F5 isn't working.

I can access BIOS during startup via F2. Can I then boot in safe mode from there?

D.

Spear · 26-12-2023 02:59PM

https://www.boards.ie/discussion/comment/121537426#Comment_121537426

No, that's not possible either.

Doe the Windows install make any attempt to boot? Does it even manage to show the logo?

Dinarius · 26-12-2023 03:05PM

It has just gone to Windows repair mode. (Don't know why it did!) I have the following options.

Continue (to Windows 10)
Use a device
Trouble shoot
Turn off PC.

Which should I choose?

Thanks.

D.

Spear · 26-12-2023 03:08PM

https://www.boards.ie/discussion/comment/121537456#Comment_121537456

After three failed starts, it does so automatically.

Under troubleshoot, there's advanced options, and under there is safe mode.

Dinarius · 26-12-2023 03:12PM

Under Advanced I see.......

Start-up Repair

Start-up Settings

Command Prompt

Uninstall Updates

UEFI Firmware Settings

System Restore

System Image Recovery

I don't see Safe Mode.

Thanks.

D.

Spear · 26-12-2023 03:20PM

https://www.boards.ie/discussion/comment/121537469#Comment_121537469

If it's that version, then start up settings should have it.

Dinarius · 26-12-2023 03:22PM

I found Safe Mode via Start-Up Settings, and I engaged it. But, it's still starting with a blank screen, so I can't do anything.

D.

Dinarius · 26-12-2023 04:22PM

I can only get a usable screen if I choose Start Up Repair, Uninstall Updates or System Restore.

I then get a screen with my account name.

When I click on it, I am asked for a password. It says it's incorrect and the only option is to Restart "...to try signing in to Windows to manage user accounts." But, as I can't do that coz I get a blank screen. Stumped. (I do have a second computer that I'm typing this on, if that can help.)

Oh, dear.

D.

Dinarius · 26-12-2023 06:00PM

Reinstalling Windows from a USB boot disk seems to have fixed it.

Thanks.

D.

Windows 10 x64 - black screen on bootup after System Restore

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