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Where do you report a restaurant that wont give you tap water if you ask for it?

245

Comments

  • Registered Users, Registered Users 2, Paid Member Posts: 27,954 ✭✭✭✭Peregrinus


    To my lasting regret, you're not entitled to repudiate a debt because your creditor fails to afford you simple courtesy.

    (If you were, the banks would be in big, big trouble.)

    It's common for restaurants to provide unlimited fresh water as part of the cover, just like they provide salt, pepper and (often, in an Italian restaurant) bread — common enough that's it's reasonable to expect water as standard. But your only recourse against a restaurant that doesn't provide it is to take your custom elsewhere.



  • Registered Users, Registered Users 2 Posts: 1,457 ✭✭✭SharkMX


    TBH it wasnt a problem for me but it was for the person who only drank water with their meals. So I felt sorry for them.

    I just thought it was something that was illegal. Dont know where I heard that in the first place, but clearly I was wrong. The person who wanted the water works in one of the buildings in the same block and their teams Christmas meal was going to be in that place. I guess its not going to be in there now though. Also I dont know how much influence said person has on the rest of the company potentially going there for lunch on any normal day, but I would think they will spread the story around the company and it wont be zero effect.

    But sure you live and you learn. I think its pure meanness not to give someone tap water of they want it. Even charge for it if you like, but dont force them to drink bottled water for €3.50 if they just want some water with their meal thats not cheap either.



  • Registered Users, Registered Users 2 Posts: 9,754 ✭✭✭irishgeo


    If you go back bring your own water. The sign saying only food and drink purchased here can be consumed here is not legally enforcable either.



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators, Paid Member Posts: 53,862 CMod ✭✭✭✭magicbastarder


    It's very common these days for staff in a restaurant to bring over a bottle of tap water even before you order food. Refusing to provide a glass of tap water is bizarre.



  • Registered Users, Registered Users 2, Paid Member Posts: 27,954 ✭✭✭✭Peregrinus




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  • Registered Users, Registered Users 2 Posts: 9,754 ✭✭✭irishgeo




  • Moderators, Technology & Internet Moderators, Regional South East Moderators, Paid Member Posts: 28,606 Mod ✭✭✭✭Cabaal



    if the water is unsuitable for drinking I'd question its use for other purposes in the business. For the most part water from taps in Ireland is very good quality, its well treated and its most certainly drinkable.

    Yes, they don't have to provide tap water. But then they should be upfront and say they just don't provide it and not create some b*llshit excuse about it not being suitable for drinking. Purely based on such a stupid comment from them it might be no harm reporting them to Environmental Health Service.

    We know many restaurants have extremely questionable hygiene practices so it can do no harm to at least flag such a concern. If the water is unsuitable or unsafe for drinking then one has to question if its suitable for washing produce and dishes.



  • Registered Users, Registered Users 2 Posts: 47,131 ✭✭✭✭muffler


    I'm surprised the trolls haven't mentioned Irish Water yet.



  • Registered Users, Registered Users 2 Posts: 12,939 ✭✭✭✭Calahonda52


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  • Registered Users, Registered Users 2, Paid Member Posts: 27,954 ✭✭✭✭Peregrinus


    A business can work on any terms and conditions they like, as long as they are not in breach of the law. There is no law that says a restaurant - or any other business - must allow you to bring your own food and drink onto their premises and consume it there. Therefore, they can make it a condition of their trading that you don't bring your own food and drink for consumption on their premises. If you do that they can decline to serve you; they can decline to admit you. If you think they can't, you need to point to a law that would prevent them from imposing such a condition.



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  • Registered Users, Registered Users 2 Posts: 6,034 ✭✭✭Deeec


    In a company I used to work in the water was deemed safe to drink. But when you ran the tap and put it in a glass, the water was cloudy - like watered milk. We didnt drink it, we didnt even use it for tea. There is no way we could give a glass of that water to a client. Just because an areas water supply is deemed ok to drink by authorities doesnt mean its quality either. Treated Tap water can sometimes taste different to how it should aswell. There are several areas all over the country where water is deemed safe yet people living in those areas use bottled water.

    In a restaurant setting tap water can only be served if it tastes good and actually is clear. If I owned a restaurant Im not sure I would be happy to serve tap water - I could very possibly be leaving myself open to litigation should a customer become ill from that water. The quality of tap water can change very quickly.

    Also I think if you go out for a meal you have to be prepared to pay. Expecting or demanding tap water which may be of dubious quality is unreasonable.



  • Registered Users, Registered Users 2 Posts: 1,997 ✭✭✭6541




  • Moderators, Technology & Internet Moderators, Regional South East Moderators, Paid Member Posts: 28,606 Mod ✭✭✭✭Cabaal



    Sounds like your water was in a high lime area, water is perfectly fine to drink...but it'll eventually kill your kettle.

    But this restaurant was in Dublin and in general Dublin tap water would not be any of the above.



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators, Paid Member Posts: 53,862 CMod ✭✭✭✭magicbastarder


    was there a lot of air in the water? i.e. if you left it to settle, did it clear?



  • Registered Users, Registered Users 2 Posts: 6,034 ✭✭✭Deeec


    Perfectly fine to drink apparently. We didnt drink it though because it looked and tasted awful. Would you serve a glass of cloudy water to a customer in a restaurant - no you wouldnt! Would you drink a glass of cloudy water if it was served to you in a restaurant - no you wouldnt!

    I dont agree with you that the quality of water in Dublin is great and safe to drink all the time.



  • Registered Users, Registered Users 2 Posts: 6,034 ✭✭✭Deeec


    No it remained cloudy - never settled. It was safe to drink apparently but looked and tasted awful.



  • Registered Users, Registered Users 2 Posts: 5,981 ✭✭✭daheff


    my first question here would be if the water is unsafe to drink, how can they use it for cooking/washing /cleaning?


    i'd be declining to eat in that establishment in future.



  • Posts: 4,229 ✭✭✭ [Deleted User]


    This happened me before (same excuse - tap water not drinkable) but the restaurant offered bottled water and said they would not charge for it - which they didn't.



  • Posts: 7,522 ✭✭✭ Alessia Helpful Thunderstorm


    then it’s not really even close to the same as the OP’s situation is it?

    See he was refused “free” tap water and encouraged to buy bottled. You were refused and given bottled with no charge.



  • Posts: 4,229 ✭✭✭ [Deleted User]


    The underlying situation is the same. Tap water requested but restaurant unable to provide due to quality.

    The difference is in how the two restaurants handled the situation.



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  • Registered Users, Registered Users 2 Posts: 1,632 ✭✭✭Squatman


    a restaurant is a business. just because you determined that tap water should be free as its a basic human need, it doesn't impede the fact that the waitor has to take the order, go to the kitchen, take a glass, fill it with water (possibly multiple times), then when you leave, the have to return glass to kitchen, clean and dry. and this action needs to be free.

    @OP would you have the same complaint if the restaurant charged for the tap water with the above in mind?



  • Registered Users, Registered Users 2 Posts: 21,337 ✭✭✭✭Donald Trump


    ECHR.


    There is a special priority list for such urgent cases



  • Registered Users, Registered Users 2 Posts: 1,457 ✭✭✭SharkMX


    Fair enough, but how much would you say would be a fair price to pay for all those actions. Ive just done the same thing now. Walked down the stairs, took a glass, filled it with water, and i'll return it later and throw it in the dishwasher when i return my plate with my sandwich on it too. Took me about 30 seconds, but sure i was getting a bag of crisps out of the press anyway, so only maybe 10 seconds more. In that restaurant the waiter could have leant over, got the glass and filled it over the counter, all without even moving his feet. And sure if the guy at the counter handed it to him even quicker.

    Dont make out like its a hard job to fill a glass of water and hand it to someone. Its really not.



  • Registered Users, Registered Users 2, Paid Member Posts: 6,997 ✭✭✭jj880


    Its gouging but is it really worth the effort of reporting? The people running this restaurant are idiots. Go elsewhere in future.

    The best restaurants Ive been to get a jug / jugs of water and glasses on the table even before the orders go in. They dont have to be asked.

    Everyone then orders their soft drinks, alcohol etc. as they know they wont get done on water or have to go asking for it. Smart restaurants do this in my opinion. More chance of desserts / coffees ordered a tip left also.

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  • Registered Users, Registered Users 2 Posts: 1,457 ✭✭✭SharkMX




  • Registered Users, Registered Users 2, Paid Member Posts: 38,559 ✭✭✭✭Hotblack Desiato


    Absolutely that is what the OP should have done once they came out with the BS suggestion that the water is unsafe.

    If so then the food is unsafe.

    I'm partial to your abracadabra,

    I'm raptured by the joy of it all.



  • Registered Users, Registered Users 2 Posts: 8,025 ✭✭✭GerardKeating


    But ever serving "Tap water" would be a cost to the restaurant. Who do you think pays the server to get the water for you, and clean the Glass/Cup before and afterwards.



  • Registered Users, Registered Users 2 Posts: 16,931 ✭✭✭✭osarusan


    They have the right not to give the customer free tap water, but it seems exactly the kind of pointless, miserly thing that makes everybody at the table think 'Well I won't be coming here again' and the cost of that (and word of mouth) obviously exceeds the cost of the water and 30 seconds of a waiter's time.



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators, Paid Member Posts: 53,862 CMod ✭✭✭✭magicbastarder


    if you ask the waiter to bring you ketchup; or fresh cutlery; or (insert several other examples) do you expect them to charge for that too, given that someone has to pay for their time fetching you something?



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  • Registered Users, Registered Users 2 Posts: 4,130 ✭✭✭Patrick2010


    They'll be getting the same pay for their shift regardless of how much they serve.



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