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Guarantee for originally purchased item being used for the replacement item

  • 10-10-2023 05:07PM
    #1
    HereinBray
    Registered Users, Registered Users 2 Posts: 67 ✭✭


    Good evening,

    Quick question - I can't find an answer anywhere.

    Fitness tracker A - purchased just over two years ago. Replaced with Fitness Tracker B due to fault (different model as original discontinued) within guarantee period.

    Fitness Tracker B has now died 7 months after replacement (seems to be after an update - I'm not alone). Vendor/manufacturer refuses to replace as the guarantee terms come from the original item - now two years ago. Offered a discount for the same model instead.

    Is this right - does anyone know? Surely a different product should have it's own guarantee period.

    Thanks in advance



Comments

  • #2
    Del2005
    Registered Users, Registered Users 2 Posts: 19,115 ✭✭✭✭Del2005


    The warranty/guarantee is always from the 1st purchase. If you bought from an Irish seller then you have our consumer protection laws which are much better than any warranty or guarantee.



  • #3
    mickdw
    Registered Users, Registered Users 2 Posts: 23,896 ✭✭✭✭mickdw


    You get the guarantee on the replacement product if you pay for it.

    A warranty replacement only brings you up to original warranty date.



  • #4
    HereinBray
    Registered Users, Registered Users 2 Posts: 67 ✭✭HereinBray


    Thanks very much folks - I guess I was hoping to avoid two different faulty products from the same company. Much appreciated.



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