Cannot get a refund from Irish Ferries, after paying twice for a ferry ticket

Saladin Ane · 24-02-2023 01:57PM #1

Last September I booked a ferry from Pembroke to Rosslare on my phone. Getting to the ferryport the following day I was told the payment hadn't arrived. I showed them my banking app to show the funds had been taken out. They merely replied that to fix the situation I just buy a new ticket and they'll refund the earlier booking quickly - Stg 235.

Have been on the phone, sent eMails etc - all to no avail.

Any advice on my next move?

Cape Clear · 24-02-2023 02:44PM

https://www.boards.ie/discussion/2058285752/cannot-get-a-refund-from-irish-ferries-after-paying-twice-for-a-ferry-ticket

Try ringing them Tele: 0818 300 400 I believe is the number. I dealt with a gentleman previously and he was quite helpful in adjusting a booking for me and some other stuff. Give me a PM and I will pass on his name.

Saladin Ane · 04-05-2023 07:40PM

Hi Cape, some of our mails seem to have been deleted. Thanks for the advice.

This week, after threatening with Master Joe Duffy (it may be coincidence) but got a reply (after 5 eMails and maybe thrree calls) in which the lady said that she had found my double payment and I should expect it in my account within 10 days. Actually I copied and pasted a letter to Joe which I never sent.

Anyway, thanks again for your help.

Saladin Ane · 11-08-2023 02:11PM

Eventually the money dropped into my account on Wednesday June 14 roughly 9 months late.

VG31 · 11-08-2023 07:45PM

In future just do a chargeback with your bank. There's no need to go through all that and wait that long.

Cannot get a refund from Irish Ferries, after paying twice for a ferry ticket

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