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SSE Potential Billing Issue

  • 10-03-2023 01:49PM
    #1
    ConorC1
    Registered Users, Registered Users 2 Posts: 137 ✭✭


    Hi,

    Wondering could anyone else with SSE day, night, peak plan check something to help me.

    Peak billing is from 17:00 to 19:00. When you look on their website and view your usage visually it appears that peak is from 16:00 to 18:00...

    image.png

    I downloaded csv usage file for my billing period and from what I can tell in my bill the peak usage was calculated using the 16:00 to 18:00 time period. Could somebody else check if they experienced the same as this?



Comments

  • #2
    pigtail33
    Registered Users, Registered Users 2, Paid Member Posts: 1,274 ✭✭✭pigtail33


    https://www.boards.ie/discussion/2058287713/sse-potential-billing-issue

    I noticed that too, I think it went like that after the clocks changed in October. I tried ringing them a few times, but gave up when I was on hold for 45 mins. I was hoping it was just the online tracker that was incorrect, and the bills tracked the correct time.



  • #3
    walterking
    Registered Users, Registered Users 2 Posts: 1,297 ✭✭✭walterking


    Gmt



  • #4
    ConorC1
    Registered Users, Registered Users 2 Posts: 137 ✭✭ConorC1


    https://www.boards.ie/discussion/comment/120341365#Comment_120341365

    Ok thanks. I must check how my bills look before the clocks changed. Bizarre for a company of that size not to adjust their billing system if this is the case



  • #5
    eeepaulo
    Registered Users, Registered Users 2 Posts: 1,484 ✭✭✭eeepaulo


    You can check the actual esb data just to make sure they are recording it correctly, sign up https://myaccount.esbnetworks.ie/

    i was with sse for a year, not now so cant check if its wrong at the moment.

    The bill never tallied in a whole year with the online graph. The online graph did tally with the downloadable data. It was never more than a couple of kwh out but still.

    They also used to use the 00:30 as the first read of the day (between 00:00-00:30) which makes 00:00 the last of the day (between 23:00-00:00). Which means if you put it into something like excel, excel will order the data to start at 00:00 (which is the last read of the day for them) they might of corrected it since.



  • #6
    ConorC1
    Registered Users, Registered Users 2 Posts: 137 ✭✭ConorC1


    https://www.boards.ie/discussion/comment/120344463#Comment_120344463

    ok thanks. That's good to know! I'll check the esb data and compare the two



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