Microsoft Outlook becoming a black screen....?

Dinarius · 15-12-2022 03:31PM #1

Windows 10

For the last couple of weeks, intermittently, Microsoft Outlook switches to a black screen, with the interface screen reduced to a small icon in the top left-hand corner.

Above this in brackets, it says (Outlook not responding)

When I click X, I choose the option to close the program. While it is doing so, it sends info to Microsoft about the problem.

I can then reopen the program and start again.

How might I repair this problem?

Thanks.

D.

smuggler.ie · 15-12-2022 07:30PM

Try:

File>>Options>>Advanced , here scroll down to Display and check the box for Disable hardware graphics acceleration

Dinarius · 16-12-2022 09:13AM

https://www.boards.ie/discussion/comment/120000928#Comment_120000928

There is no Display option under Advanced. I've Googled it and I see what you mean. But, it must be in an older version of Outlook? Or, maybe it's hidden somewhere else now.

Also, sometimes when I try to reopen Outlook, I can't. I have to go Ctrl/Alt/Delete and close it fully in Task Manager before I can reopen it.

Thanks.

D.

smuggler.ie · 16-12-2022 06:57PM

https://www.boards.ie/discussion/comment/120002289#Comment_120002289

MS claim that this option is there starting from 2013-to-present(MS365)

I have it on ProPlus2016, will be able to confirm if same on MS365 on Mon

https://support.microsoft.com/en-us/office/outlook-options-advanced-809f40dc-4c5e-43f7-95c4-d92a324ff8cb

Based on that, perhaps try run repair or reinstall

Dinarius · 19-12-2022 10:38AM

I downloaded a tool called "Microsoft Support and Recovery Assistant" and selected the fault (from a list) closest to mine.

It hasn't crashed for a few days.

D.

smuggler.ie · 19-12-2022 07:15PM

https://www.boards.ie/discussion/comment/120013274#Comment_120013274

That "good old aunt" MS SARA 😊 ?!

Effectively it does repair on installation, depending on "fault" you selected. The difference is - you have to install it and give some "permissions"...

Did the "Display" setting appear in options menu ?

Dinarius · 20-12-2022 12:10PM

No Display.

In File/Options/Advanced, I see from top to bottom...

Outlook Panes

Outlook Start and Exit

AutoArchive

Link Handling

Reminders

Pen

Export

RSS Feeds

Send and Receive

Developers

International Options

Other

D.

smuggler.ie · 20-12-2022 01:54PM

Still there on MS365 , what version you are running?

Chek your Word/Excel for same

Dinarius · 20-12-2022 01:57PM

Display is in both Word and PowerPoint, but not in Outlook.

Where do I see which version of Office I'm running?

D.

Microsoft Outlook becoming a black screen....?

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